247 Controls in detail
Useful features
Roadside Assistance button •
The Roadside Assistance button• is
located below the center armrest cover.
1Roadside Assistance button•
Press and hold button 1 (for longer
than 2 seconds)
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message Connecting call
will appear in the
multifunction display and the audio
system is muted.When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and / or towing, charges may ap-
ply. Refer to the Roadside Assistance
Manual for more information.The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
i
The indicator lamp in the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the Informa-
tion button¡).
See system self-check (
page 244) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network is not available). The
message
Call failed
appears in the multi-
function display.
Roadside Assistance calls can be terminated us-
ing the tbutton on the multifunction steer-
ing wheel or the respective button for ending a
telephone call on the COMAND headunit.
248 Controls in detailUseful featuresInformation button ¡
The Information button¡ is located be-
low the center armrest cover.
1Information button¡
Press and hold button 1 (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp in the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button•).
See system self-check (
page 244) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and no
voice connection to the
Response Center was established, then the
Tele Aid system could not initiate an Information
call (e.g. the relevant cellular phone network is
not available). The message Call failed
ap-
pears in the multifunction display.
Information calls can be terminated using the
tbutton on the multifunction steering wheel
or the respective button for ending a telephone
call on the COMAND headunit.
249 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is cur-
rently not active, and may not initiate a call. Visit
an authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
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The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing button
t on the multifunction steering wheel or the
respective button for ending a telephone call on
the COMAND headunit.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
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When a Tele Aid call has been initiated, the
COMAND system audio is muted and the select-
ed mode (radio or CD) pauses. The optional cel-
lular phone (if installed) switches off. If you must
use this phone, the vehicle must be parked. Dis-
connect the coiled cord and place the call. The
COMAND navigation system (if engaged) will
continue to run. The display in the instrument
cluster is available for use and spoken com-
mands are only available by pressing the RPT
button on the COMAND unit. A pop-up window
will appear in the COMAND display to indicate
that a Tele Aid call is in progress.
272 OperationAt the gas station
Insert fuel cap 2 into fuel filler neck
and turn fuel cap clockwise until it au-
dibly engages.
Close fuel filler flap 1.
You should hear the latch close shut.
Check regularly and before a long trip
For information on quantities and require-
ments of operating agents, see “Fuels,
coolants, lubricants, etc.” (
page 444).
Open the hood (
page 274).
1Windshield washer and headlamp
cleaning system
2Brake fluid
3Coolant levelWindshield washer and headlamp
cleaning system
For information on refilling the reservoir,
see “Windshield washer system and
headlamp cleaning system” (
page 282).
Brake fluid
For information on brake fluid, see “Fuels,
coolants, lubricants, etc.” (
page 444).
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Only use premium unleaded gasoline with a
minimum Posted Octane Rating of 91 (average of
96 RON/86 MON).
Information on gasoline quality can normally be
found on the fuel pump.
For more information on gasoline, see “Premium
unleaded gasoline” (
page 447) or the Factory
Approved Service Pamphlet.
i
Leaving the engine running and the fuel cap
open can cause the engine malfunction indicator
lamp ú (USA only) or the engine malfunction
indicator lamp ± (Canada only) to illuminate.
For more information, see the “Practical hints”
section (
page 336).
!
If you find that the brake fluid in the brake
fluid reservoir has fallen to the minimum mark or
below, have the brake system checked for brake
pad thickness and leaks immediately. Notify an
authorized Mercedes-Benz Center immediately.
Do not add brake fluid as this will not solve the
problem. For more information, see the “Practi-
cal hints” section (
page 369).
319 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by an authorized
Mercedes-Benz Center, in accordance with
the Maintenance Booklet at the times
called for by the maintenance service indi-
cator.
Failure to have the vehicle maintained in
accordance with the Maintenance Booklet
and the maintenance service indicator at
the designated times/mileage may result
in vehicle damage not covered by the
Mercedes-Benz Limited Warranty.Maintenance service indicator
message
The maintenance service indicator mes-
sage will notify you when your next mainte-
nance service is due.
Starting approximately 1 month before
your next maintenance service is due, one
of the following messages will appear in
the right multifunction display while you
are driving or when you switch on the igni-
tion (example service A):
Service A in XXXXX miles (km)
Service A in XXX days
Service A Due now
The type of maintenance service due is in-
dicated in the left multifunction display:
9Basic service (A)½
Extended service (B)Clearing the maintenance service indi-
cator message
The maintenance service indicator mes-
sage is automatically cleared after approx-
imately 30 seconds
after you have switched on the ignition
after you have reached the mainte-
nance service threshold while driving
You can also clear the maintenance ser-
vice indicator message yourself.
i
Vehicles equipped with Maintenance
System (U.S. vehicles) only:
The Maintenance System tracks distance driven
and the time elapsed since the last maintenance
service, calculates other maintenance service
work required, and calls for the next mainte-
nance service accordingly.
i
Vehicles equipped with FSS (Flexible Ser-
vice System) only (Canada vehicles):
The interval between maintenance services de-
pends on your driving habits. A gentle driving
style, moderate engine speeds and the avoid-
ance of short-distance trips will lengthen the in-
terval between services.
320 OperationMaintenance1Reset button
Press reset button1 on the instru-
ment cluster.
The maintenance service indicator
message is cleared and the standard
display appears in the multifunction
display (
page 145).Maintenance service term exceeded
If you have exceeded the suggested main-
tenance service term, you will see the fol-
lowing message in the right multifunction
display:
Service A exceeded by XXXX miles (km)
Service A exceeded by XXX daysIn addition, a signal sounds when the mes-
sage appears.
Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance ser-
vice.Calling up the maintenance service
indicator display
You can call up the maintenance service in-
dicator display at any time to check when
the next maintenance service is due.
Switch on the ignition (
page 39).
Press button è or ÿ on the mul-
tifunction steering wheel repeatedly
until the standard display appears in
the multifunction display (
page 145).
Press button k or j on the
multifunction steering wheel until the
maintenance service indicator display
with the maintenance service symbol
9 or
½
appears in the left mul-
tifunction display and the maintenance
service deadline appears in the right
multifunction display.
i
The menu overview can be found on
(
page 142).
321 Operation
Maintenance
Resetting the maintenance service indicator
In the event that the maintenance service
on your vehicle is not carried out by an au-
thorized Mercedes-Benz Center, you can
have the maintenance service indicator
reset. The automotive maintenance facility
carrying out the maintenance service will
find the information for resetting the
maintenance service indicator in the main-
tenance-relevant information for your vehi-
cle. Such information is available either
from an authorized Mercedes-Benz Center
or directly from Mercedes-Benz.
i
If the battery supplying the vehicle’s electri-
cal consumers is disconnected, the days of dis-
connection will not be included in the count
shown by the maintenance service indicator. To
arrive at the true maintenance service deadline,
you will need to subtract these days from the
days shown in the maintenance service indicator
message or maintenance service indicator dis-
play.
Do not confuse the maintenance service indica-
tor with the engine oil level indicator N.
!
If the maintenance service indicator was in-
advertently reset, have an authorized
Mercedes-Benz Center correct it.
Only reset if the proper maintenance service has
been performed. Resetting the system without
performing proper maintenance service as
called for by the maintenance service indicator
will result in engine damage and/or other vehicle
damage not covered by the Mercedes-Benz
Limited Warranty.
336 Practical hintsWhat to do if …Problem
Possible cause/consequence
Suggested solution
ú
(USA only)
±
(Canada only)
The yellow engine malfunction
indicator lamp comes on while
driving.
There is a malfunction in:
The fuel injection system
The ignition system
The emission control system
Systems which effect emissions
Such malfunctions may result in excessive
emissions values and may switch the engine
to its limp-home (emergency operation)
mode.
Have the vehicle checked as soon as
possible by an authorized
Mercedes-Benz Center.
An on-board diagnostic connector is
used by the service station to link the
vehicle to the shop diagnostics sys-
tem. It allows the accurate identifica-
tion of system malfunctions through
the readout of diagnostic trouble
codes. It is located in the front left
area of the footwell next to the park-
ing brake pedal.
The fuel cap is not closed tightly.
Check the fuel cap (
page 271).
If it is not closed properly:
Close the fuel cap.
If it is closed properly:
Have the fuel system checked by an
authorized Mercedes-Benz Center.