2007 MERCEDES-BENZ S550 Using key

464 Controls in detailUseful featuresThe Tele Aid system is available if

it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time


the relevant mobile phone and GPS
coverage are available and pass the in-
formation on to the Response Center


there is sufficient voltage in the vehicle
batteries
Initiating an emergency call manually
1SOS button
2Cover

Briefly press button on cover2 to
open.
Cover 2 will open.

Press SOS button1 (for longer than
2 seconds).
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.

Wait for a voice connection to the
Response Center.

Close cover2 after the emergency
call is concluded.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant mobile phone network is not available).
The message:

“Call failed” appears in the multifunction
display for approximately 10 seconds


A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n

(
page 82).
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the

468 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or

Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.

Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Call connecting” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttont on the multifunction steering wheel
or COMAND (
page 115).
!
If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
audio system is muted. The optional mobile
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND navigation system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, but spo-
ken commands are not available.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 79).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message: “Call
connecting” appears in the multifunction display
to indicate receipt of the door unlock command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.

592 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
Key
not recognized
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running be-
cause the SmartKey with KEYLESS-GO* is
not in the vehicle.

Stop the vehicle in a safe location as soon as
it is safe to do so.

Search for the SmartKey.
Otherwise the vehicle cannot be centrally
locked nor can the engine be started again
after the engine is stopped.
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running be-
cause there is strong radio-frequency inter-
ference.

Stop the vehicle in a safe location as soon as
it is safe to do so.

Remove KEYLESS-GO* button from over
starter switch (
page 316).

Operate the vehicle with the SmartKey in the
starter switch.
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.

Change the position of the SmartKey in the
vehicle.

If necessary, operate vehicle using SmartKey
with KEYLESS-GO* in starter switch under
KEYLESS-GO* button (
page 316).

594 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
Key
not recognized
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.

Change the position of the SmartKey in the
vehicle.

If necessary, operate vehicle using SmartKey
with KEYLESS-GO* in starter switch under
KEYLESS-GO* button (
page 316).
Key being
initialized…
Please wait
The SmartKey with KEYLESS-GO* is being
initialized in the vehicle.

Wait until the message disappears from the
multifunction display.
Remove starting
button, then
insert key
The KEYLESS-GO* system is malfunction-
ing.

Remove KEYLESS-GO* button from over
starter switch (
page 316).

Operate the vehicle with the SmartKey in the
starter switch.
Replace key
The SmartKey with KEYLESS-GO* must be
replaced.

Visit an authorized Mercedes-Benz Center as
soon as possible.

614 Practical hintsUnlocking/locking in an emergencyUnlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey or KEYLESS-GO*, open the
driver’s door and the trunk using the me-
chanical key. Removing the mechanical key
1Mechanical key locking tab
2Mechanical key

Move locking tab1 in the direction of
arrow.

Slide mechanical key2 out of the
housing.Unlocking the driver’s door
1Unlocking
2Mechanical key

Insert mechanical key2 into the driv-
er’s door lock until it stops.

Turn mechanical key2 counterclock-
wise to position1.
The driver’s door is unlocked.

Pull door handle quickly.
The locking knob moves up.

Turn back mechanical key2 and re-
move.

Pull door handle again.
i
Unlocking the driver’s door and/or the trunk
with the mechanical key will trigger the anti-theft
alarm system (
page 75).
To cancel the alarm, insert the SmartKey or
SmartKey with KEYLESS-GO* in the starter
switch.

620 Practical hintsReplacing SmartKey batteries
Pull battery compartment 2 out of the
housing.
3Batteries
4Contact springs

Pull out batteries3.

Using a line-free cloth, insert new bat-
teries 3 under contact springs 4 with
the positive terminal (+) side facing up.

Return battery compartment 2
(page 619) into housing until it locks
into place.

Slide the mechanical key back into the
SmartKey/SmartKey with
KEYLESS-GO*.

Check the operation of the SmartKey/
KEYLESS-GO*.


642 Practical hintsTowing the vehicleMercedes-Benz recommends that the vehi-
cle be transported with all wheels off the
ground using flatbed or appropriate wheel
lift/dolly equipment. This method is pref-
erable to other types of towing.
When circumstances do not permit the
recommended towing methods, the vehi-
cle may be towed with all wheels on the
ground or front wheels raised only so far as necessary to have the vehicle moved to a
safe location where the recommended
towing methods can be employed.!
Do not tow-start the vehicle.
!
Use flatbed or wheel lift/dolly equipment
with SmartKey in starter switch turned to posi-
tion 0.
Do not tow with sling-type equipment. Towing
with sling-type equipment over bumpy roads will
damage radiator and supports.
To prevent damage during transport, do not tie
down vehicle by its chassis or suspension parts.
Switch off the ESP
® (page 73), the tow-away
alarm (
page 76) and the automatic central
locking (page 313).
If the vehicle’s transmission is damaged, only
have it towed with the drive shaft disconnected.
!
Make sure that the electric parking brake is
released. If the electric parking brake is malfunc-
tioning, release it mechanically (
page 616).
!
In vehicles with KEYLESS-GO, insert the
SmartKey into the starter switch under the
KEYLESS-GO button and turn the SmartKey in
the starter switch to 0.
!
If the vehicle is towed with the front axle
raised, the engine must be shut off (SmartKey in
starter switch starter switch position 0 or 1).
Otherwise the ESP
®/ETS will immediately be en-
gaged and will apply the rear wheel brakes.
While towing, the battery must be connected and
charged. Otherwise:


you will not be able to switch on the ignition


you will not be able to engage the automatic
transmission in position N
When towing the vehicle with all wheels on the
ground, the automatic transmission must be
shifted to N and the SmartKey must be in starter
switch position2.
In vehicles with KEYLESS-GO*, you must use the
starter switch under the KEYLESS-GO* button
(
page 315).
When towing the vehicle with all wheels on the
ground or the front axle raised, the vehicle may
be towed only for distances up to 30 miles
(50 km) and at a speed not to exceed 30 mph
(50 km/h).
!
To be certain to avoid a possibility of dam-
age to the drivetrain, however, we recommend
the drive shaft be disconnected at the rear axle
drive flange for any towing beyond a short tow to
a nearby garage.

643 Practical hints
Towing the vehicle
Warning!
G
If circumstances require towing the vehicle
with all wheels on the ground, always tow
with a tow bar if:

the engine will not run


there is a malfunction in the brake sys-
tem


there is a malfunction in the power sup-
ply or in the vehicle’s electrical system
as that will be necessary to adequately con-
trol the towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make sure the SmartKey is in
starter switch position 2 and automatic
locking is deactivated (
page 223).
Warning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle. Adapt your driving accordingly.i
The automatic transmission will remain
locked in position P and the SmartKey will not
turn in the starter switch if the consumer battery
is disconnected or discharged. See information
on the battery (
page 634) or on jump starting
(
page 639).
i
To signal turns while being towed with the
hazard warning flasher in use, turn SmartKey in
starter switch to position 2 and activate the com-
bination switch for the left or right turn signal in
the usual manner – only the selected turn signal
will operate.
Upon canceling the turn signal, the hazard warn-
ing flasher will operate again.
!
When towing the vehicle with all wheels on
the ground, please note the following:
With the automatic central locking activated and
the SmartKey in starter switch position 2, or
KEYLESS-GO* start/stop button (
page 317)
in position 2, the vehicle doors lock if the left
front wheel as well as the right rear wheel are
turning at vehicle speeds of approximately
9mph (15km/h) or more.
Switch off the tow-away alarm (
page 76).
To prevent the vehicle doors from locking, deac-
tivate the automatic central locking
(
page 313).
Towing of the vehicle should only be done using
the properly installed towing eye bolt. Never at-
tach tow cable, tow rope or tow rod to vehicle
chassis, frame or suspension parts.