295 Control systems
Voice Control* command list
Audio commands
Radio
dial voice name
save name
save voice name
save number
save telephone number
store voice name
store number
store telephone number
accept
accept PIN
accept PIN code
accept lock code
accept PIN number
accept number
accept telephone number
accept name
accept password
OK
finished
<1> - <8>
use <1> - <8>
number <1> - <8>
line <1> - <8>
audio
audio off
radio (on)
AM
MW
FM
weatherband
next station
station search
going up
other station
radio seek
station
go to
delete station
save station
store station
select station
select channel
list station list
read out station list
play station list
get station list
recall station list
delete station list
previous station
last station
coming down
station search coming down
299 Control systems
Voice Control* troubleshooting
Voice Control* troubleshooting
Help function
To support the user, the Voice Control Sys-
tem contains an extensive help function.
The help function gives you:
General hints on how to best use the
Voice Control System
A listing of all available commands
Help commands
“Help voice control”
Using the command “Help voice control”
will give you information on how to best
use the Voice Control System.
“Help”
In a main menu, help can be accessed at
any time by saying the command “Help”.
The Voice Control System will then read
out the available functions and commands
of all systems.In a submenu, help can also be accessed at
any time by saying the command “Help”.
The Voice Control System will then read
out an option list of all available functions
and commands available in the particular
submenu.
You can also use the help function to ac-
cess help for a specific system. To access
help for the phone operation, you would
speak the command “Help Telephone”.
If you wish to hear the last command read
out:
Press!.
Help window
You can use the help window to view a se-
lection of valid commands on the
COMAND display.
The help functions can be switched on or
off via COMAND in the “System settings”
menu (
page 215).
Entering digits and spelling
Entering digits
Digits from “Zero” to “Nine” may be
used.
Speaking phone numbers in digit
blocks of 3 to 5 digits has proven a
very reliable method for the input of
phone numbers.
Spelling
The letters of the English alphabet and
the digits 0 - 9 may be used.
Speak the letters in blocks of 5 - 7 let-
ters at a time.
Speak each individual letter clearly.
448 Controls in detailLoading and storingStorage compartmentsStorage compartments in the front pas-
senger compartment
Glove box
1Glove box lid release
2Unlocking glove box
3Locking glove box
The glove box can be unlocked and locked
with the mechanical key (
page 614).
Opening: Press glove box lid
release1.
Closing: Push the lid up.
Locking: Insert the mechanical key
into the glove box lock and turn it
clockwise to position3.
Unlocking: Insert the mechanical key
into the glove box lock and turn it coun-
terclockwise to position2.
Storage compartments in the front arm-
rest
1Storage tray/telephone compartment
2Storage compartment (not with rear
climate control system*)
Do not pile luggage or cargo higher than the
seat backs. Do not place anything on the
rear-window shelf.
Never drive vehicle with trunk open. Deadly
carbon monoxide (CO) gases may enter ve-
hicle interior resulting in unconsciousness
and death.Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when storing objects in the vehicle. Put lug-
gage or cargo in the trunk if possible. Do not
pile luggage or cargo higher than the seat
backs.
Parcel nets cannot secure hard or heavy ob-
jects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
braking
vehicle maneuvers or
an accident.
449 Controls in detail
Loading and storing
Opening storage tray/telephone
compartment: Press button1 and
swing armrest to left or right side.
Opening storage compartment:
Press button2 and swing center arm-
rest upward.
Storage compartments below the front
seats
Opening: Pull tab1 upward and fold
cover2 forward.Eyeglasses compartment
Opening: Press mark1.
Closing: Swing eyeglasses compart-
ment upward until it engages.
Parcel net in front passenger footwellA small convenience parcel net is located
in the front passenger footwell. It is for
small and light items, such as road maps,
mail, etc.Warning!
G
The parcel net is intended for storing
light-weight items only.
Heavy objects, objects with sharp edges or
fragile objects may not be transported in the
parcel net. In an accident, during hard
braking, or sudden maneuvers, they could
be injury to vehicle occupants.
The parcel net cannot protect transported
goods in the event of an accident.
459 Controls in detail
Useful features
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on the installation of an approved
external antenna. Refer to the radio trans-
mitter operation instructions regarding use
of an external antenna.When the mobile phone is inserted in the
cradle, you can operate the telephone us-
ing the following devices:
mobile phone keypad
COMAND telephone keypad
(page 115)
buttonss andt on the steering
wheel (
page 249)
Voice Control* (
page 262)
Bluetooth headset (
page 217)
See also separate operating manual for in-
structions on how to use the mobile phone.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his/her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile telephone while driving a vehicle.
Only operate the COMAND (Cockpit Man-
agement and Data System)
1 if road, weather
and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements.
i
Various mobile phone cradles can be in-
stalled in the cockpit. These mobile phone cra-
dles can be obtained from an authorized
Mercedes-Benz Center.
The functions and services available to you while
using the mobile phone depend on your service
provider and the type of mobile phone you are
using.
460 Controls in detailUseful featuresThe cradle is located in the center armrest.
Open telephone compartment
(page 448).
Inserting mobile phone in mobile phone
cradle
Once the mobile phone has been inserted
in the mobile phone cradle, calls can only
be made via the hands-free system* or
Bluetooth headset*.
If applicable, remove the cover for the
external antenna connection from the
back of the mobile phone and store it in
a safe place. Be sure to comply with the
mobile phone’s operating instructions,
as well.
Example illustration1Insert the mobile phone
2Connector contact
3Mobile phone cradle
Slide the lower end of the mobile phone
into connector contact 2 on
cradle3.
Push the top of the mobile phone in di-
rection of arrow 1, until the lug on the
mobile phone release button engages.
The mobile phone is connected to the
network via the external antenna. The mobile phone is linked to the
hands-free device and the multifunc-
tion steering wheel.
The battery is charged depending on its
charge status and the position of the
SmartKey in the starter switch. The
charge procedure will be indicated in
the mobile phone’s display.
You can place or receive phone calls. You
can control other functions of the mobile
phone via the control system (
page 249)
or COMAND (
page 115).
!
Do not try to remove the mobile phone along
with the cradle. You could otherwise damage the
mobile phone cradle.
i
When you take the SmartKey or SmartKey
with KEYLESS-GO* out of the starter switch, the
mobile phone remains switched on for approx.
10 minutes. If you place or receive a call during
this time, the mobile phone switches off 10 min-
utes after the call has been completed.
464 Controls in detailUseful featuresThe Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant mobile phone and GPS
coverage are available and pass the in-
formation on to the Response Center
there is sufficient voltage in the vehicle
batteries
Initiating an emergency call manually
1SOS button
2Cover
Briefly press button on cover2 to
open.
Cover 2 will open.
Press SOS button1 (for longer than
2 seconds).
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover2 after the emergency
call is concluded.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant mobile phone network is not available).
The message:
“Call failed” appears in the multifunction
display for approximately 10 seconds
A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n
(
page 82).
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
468 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Call connecting” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttont on the multifunction steering wheel
or COMAND (
page 115).
!
If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
audio system is muted. The optional mobile
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND navigation system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, but spo-
ken commands are not available.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 79).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message: “Call
connecting” appears in the multifunction display
to indicate receipt of the door unlock command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.