330 Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system headunit or on the
multifunction steering wheel. To raise, turn
the rotary volume control on the COMAND
system headunit clockwise or press
buttonæ on the multifunction steering
wheel. To lower, turn the rotary volume
control on the COMAND system headunit
counterclockwise or press buttonç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 332).
The Roadside Assistance button•
(
page 333) and the Information
button¡(
page 334) are located below
the center armrest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS (G
lobal
P
ositioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
334 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
The Information button¡ is located
below the center armrest cover.
1Information button¡
Open the storage tray (page 313).
Press and hold button1 (for longer
than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call will appear
in the multifunction display.
iThe indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the
Information button¡).
See system self-check (
page 331) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call failed appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated
using thet button on the multifunction
steering wheel or the END button on the
COMAND system headunit.
335 Controls in detail
Useful features
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Light Truck Center or
Mercedes-Benz USA products and services
is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iWhile the call is connected, you can change
to the navigation menu by pressing the NAV
button on the COMAND system headunit.
iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition
(together with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 331) if the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available).
The message
Call failed appears in the
multifunction display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain
illuminated (in red) at any time, the Tele Aid
system has detected a malfunction or the
service is not currently active, and may not
initiate a call. Visit your authorized
Mercedes-Benz Light Truck Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.
336 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thetbutton on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iThe remote door unlock feature is
available if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.
354 Operation
Driving instructions
R320 CDI, R350, R500
Your vehicle is factory equipped with
“H”-rated tires, which have a speed rating
of 130 mph (210 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).
R350, R500 (with Sport Package*)
R350, R500 (with AMG rims*)
Your vehicle is factory equipped with
“W”-rated tires, which have a speed rating
of 168 mph (270 km/h)
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).R63AMG
Your vehicle is factory equipped with
“Y”-rated tires, which have a speed rating
of 186 mph (300 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
155 mph (250 km/h).
R 63 AMG with increased top speed*
Your vehicle is factory equipped with
“Y”-rated tires, which have a speed rating
of 186 mph (300 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
171 mph (275 km/h).Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
shift the automatic transmission to
positionN. Try to keep the vehicle under
control by corrective steering action.
iFor information on speed ratings for winter
tires, see “Winter tires” (
page 405).
For additional general information on tire speed
markings on the tire sidewall, see “Tire speed
rating” (
page 403).
iFor information on driving with snow chains,
see “Snow chains” (
page 406).
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
367 Operation
Engine compartment
Press buttonk orj on the mul-
tifunction steering wheel repeatedly
until the following message appears in
the multifunction display:
One of the following messages will
subsequently appear in the multifunc-
tion display:
Engine oil level OK
Add 1.0 qt. to reach max. oil
level
(Canada: 1.0 liter)
Add 1.5 qts. to reach max. oil
level
(Canada: 1.5 liters)
Add 2.0 qts. to reach max. oil
level
(Canada: 2.0 liters)
If necessary, add engine oil.
For information on adding engine oil, see
(
page 369).
For more information on engine oil, see the
“Technical data” section (
page 538) and
(
page 540).
Other display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:
Switch ignition on
to check engine oil level
Switch on the ignition (page 39).If you see the message:
Observe waiting period
If the engine is at operating
temperature, wait 5 minutes before
repeating check procedure.
If engine is not at operating tempera-
ture, wait 30 minutes before repeating
check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at operating tempera-
ture, wait 5 minutes before checking
oil.
If the engine is not at operating temper-
ature yet, you must wait 30 minutes
before checking oil.
iIf you want to interrupt the checking proce-
dure, press thek orj button on the
multifunction steering wheel.
377 Operation
Tires and wheels
Tire and Loading Information
Tire and Loading Information placard1Load limit information on the Tire and
Loading Information placard
The placard showing the load limit informa-
tion is located on the driver’s door B-pillar.
Locate the statement “The combined
weight of occupants and cargo should
never exceed XXX kilograms or XXX
lbs.” on this placard.
The combined weight of all occupants,
cargo/luggage and trailer tongue load
(if applicable) should never exceed the
weight referenced in that statement.Seating capacity
The seating capacity gives you important
information on the number of occupants
that can be in the vehicle. Observe front
and rear seating capacity. The placard
showing the seating capacity is located on
the driver’s door B-pillar (
page 376).
1Seating capacity
Warning!G
Do not overload the tires by exceeding the
specified load limit as indicated on the plac-
ard on the driver’s door B-pillar. Overloading
the tires can overheat them, possibly caus-
ing a blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iData shown on placard example are for
illustration purposes only. Load limit data are
specific to each vehicle and may vary from data
shown in the following illustration. Refer to
placard on vehicle for actual data specific to your
vehicle.
iData shown on placard example are for
illustration purposes only. Load limit data are
specific to each vehicle and may vary from data
shown in the following illustration. Refer to
placard on vehicle for actual data specific to your
vehicle.
382 Operation
Tires and wheels
Be sure to readjust the tire inflation
pressure for normal driving speeds. You
should wait until the tires are cold before
adjusting the tire inflation pressure.
Some vehicles may have supplemental tire
inflation pressure information for vehicle
loads less than the maximum loaded vehi-
cle condition. If such information is provid-
ed, it can be found on the placard located
on the inside of the fuel filler flap.
Tire inflation pressure changes by approxi-
mately 1.5 psi (0.1 bar) per 18°F (10°C) of
air temperature change. Keep this in mind
when checking tire inflation pressure
where the temperature is different from
the outside temperature.Checking tire inflation pressure
Regularly check your tire inflation pressure
at least once a month.
Check and adjust the tire inflation
pressure when the tires are cold. The tires
can be considered cold if the vehicle has
been parked for at least 3 hours or driven
less than 1 mile (1.6 km).
If you check the tire inflation pressure
when the tires are warm (the vehicle has
been driven for several miles or sitting less
than 3 hours), the reading will be
approximately 4 psi (0.3 bar) higher than
the cold reading. This is normal. Do not let
air out to match the specified cold tire
inflation pressure. Otherwise, the tire will
be underinflated.
iDriving comfort may be reduced when the
tire inflation pressure is adjusted to the value for
speeds above 100 mph (160 km/h) as specified
on the placard located on the inside of the fuel
filler flap.
Warning!G
Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly,
adversely affect handling and fuel economy,
and are more likely to fail from being over-
heated.
Do not overinflate tires. Overinflated tires
can adversely affect handling and ride
comfort, wear unevenly, increase stopping
distance, and result in sudden deflation
(blowout) because they are more likely to
become punctured or damaged by road
debris, potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the plac-
ard on the driver’s door B-pillar. Overloading
the tires can overheat them, possibly caus-
ing a blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.