2007 MERCEDES-BENZ R350 phone

334 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
The following is only available in the USA:

Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
The Information button¡ is located
below the center armrest cover.
1Information button¡
Open the storage tray (page 313).
Press and hold button1 (for longer
than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call will appear
in the multifunction display.
iThe indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the
Information button¡).
See system self-check (
page 331) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call failed appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated
using thet button on the multifunction
steering wheel or the END button on the
COMAND system headunit.

335 Controls in detail
Useful features
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Light Truck Center or
Mercedes-Benz USA products and services
is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iWhile the call is connected, you can change
to the navigation menu by pressing the NAV
button on the COMAND system headunit.
iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition
(together with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 331) if the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available).
The message
Call failed appears in the
multifunction display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain
illuminated (in red) at any time, the Tele Aid
system has detected a malfunction or the
service is not currently active, and may not
initiate a call. Visit your authorized
Mercedes-Benz Light Truck Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.

336 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thetbutton on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iThe remote door unlock feature is
available if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.

357 Operation
Driving instructions
Control and operation of radio
transmitters
COMAND system, radio and telephone*Telephones and two-way radios
Radio transmitters, such as a portable
telephone or a citizens band unit should
only be used inside the vehicle if they are
connected to an antenna that is installed
on the outside of the vehicle.
Refer to the radio transmitter operation
instructions regarding use of an external
antenna.
Catalytic converter (gasoline engine)
Your vehicle is equipped with monolith-
ic-type catalytic converters, an important
element in conjunction with the oxygen
sensors to achieve substantial control of
the pollutants in the exhaust emissions.
Keep your vehicle in proper operating con-
dition by following our recommended
maintenance instructions as outlined in
your Maintenance Booklet.
Warning!G
Do not forget that your primary respon-
sibility is to drive the vehicle. Only operate
the COMAND system, radio or telephone
1 if
road, weather and traffic conditions permit.
Bear in mind that at a speed of just
30 mph (approximately 50 km/h), your
vehicle is covering a distance of
44 feet (approximately 14 m) every second.
1Observe all legal requirements.
Warning!G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system,
possibly resulting in an accident and/or
personal injury.
!To prevent damage to the catalytic convert-
ers, use only premium unleaded gasoline in this
vehicle.
Any noticeable irregularities in engine operation
should be repaired promptly. Otherwise, exces-
sive unburned fuel may reach the catalytic con-
verter, causing it to overheat and potentially
start a fire.

368 Operation
Engine compartment
If there is excess engine oil with the engine
at operating temperature, the following
message will appear:
Engine oil level
Reduce oil level
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Light Truck Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 459).Checking engine oil level with the oil
dipstick (except R 500)
When checking the oil level

the vehicle must be parked on level
ground

with the engine at operating tempera-
ture, the vehicle must have been
stationary for at least 5 minutes with
the engine turned off

with the engine not at operating tem-
perature yet, the vehicle also must
have been stationary for at least
5 minutes with the engine turned off1Oil dipstick
2Upper mark
3Lower mark
Open the hood (page 364).
Pull out oil dipstick1.
Wipe oil dipstick 1 clean.
Fully insert oil dipstick1 into the
dipstick guide tube.
Pull out oil dipstick1 again after
approximately 3 seconds to obtain
accurate reading.
The oil level is correct when it is between
lower mark 3 (min.) and upper mark 2
(max.) of the oil dipstick.
!Excess oil must be siphoned or drained off.
It could cause damage to the engine and/or
catalytic converter (gasoline engine) or the
oxidation catalyst (diesel engine) not covered by
the Mercedes-Benz Limited Warranty.

370 Operation
Engine compartment
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see
“Technical data” section (
page 538) and
(
page 540).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Light
Truck Center check the automatic trans-
mission.Coolant level
The engine coolant is a mixture of water
and anticorrosion/antifreeze. To check
the coolant level, the vehicle must be
parked on level ground.
!Excess oil must be siphoned or drained off.
It could cause damage to the engine or
emission control system not covered by the
Mercedes-Benz Limited Warranty.Warning!G
In order to avoid any possibly serious burns:

Use extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system,
or if the coolant temperature gauge indi-
cates that the coolant is overheated.

Do not remove pressure cap on coolant
reservoir if coolant temperature is
above 158°F (70°C). Allow engine to
cool down before removing cap. The
coolant reservoir contains hot fluid and
is under pressure.

459 Practical hints
What to do if …
Display symbolDisplay messagePossible cause/consequencePossible solution
NEngine oil level
Stop car, turn engine offThere is no oil in the engine.
There is a danger of engine
damage.Carefully bring the vehicle to a halt as
soon as it is safe to do so in a safe
location.
Turn off the engine.
Add engine oil (page 369) and check
the engine oil level (
page 366).
Engine oil level
Reduce oil levelYou have added too much
engine oil. There is a risk of
damaging the engine and/or the
catalytic converter (gasoline en-
gine) or the oxidation catalyst
(diesel engine).Have oil siphoned or drained off.
Observe all legal requirements with
respect to its disposal.
Engine oil level
Visit workshopThe engine oil has dropped to a
critical level.Check the engine oil level (page 366)
and add oil as required (
page 369).
If you must add engine oil frequently, have
the engine checked for possible leaks.
!The engine oil level warnings should not be
ignored. Extended driving with the symbol dis-
played could result inserious engine damage that is not covered by the
Mercedes-Benz Limited Warranty.

469 Practical hints
What to do if …
Display symbolDisplay messagePossible cause/consequencePossible solution
L Tele Aid
inoperativeOne or more main functions of the
Tele Aid* system are malfunctioning.Have the Tele Aid* system checked
by an authorized Mercedes-Benz Light
Truck Center.
Tele Aid
batteryThe emergency power battery for the
Tele Aid* system is malfunctioning. If the
vehicle battery is also malfunctioning or
drained, Tele Aid* will not be operational.Have the Tele Aid* system checked
by an authorized Mercedes-Benz Light
Truck Center.
tFunction
unavailableThis display appears if buttont or
son the multifunction steering wheel
is pressed and the vehicle is not equipped
with a telephone.
WTop up
washer fluidThe fluid level has dropped to
about1/3of total reservoir capacity.
Add washer fluid (page 372).