311 Controls in detail
Useful features
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
vehicle battery power is available
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover opens.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call failed
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
313 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
The Information button¡ is located
below the center armrest cover.
1Information button¡
Open the storage tray (
page 296).
Press and hold button1 (for longer
than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.
i
The indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the Informa-
tion button¡).
See system self-check (
page 309) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call failed
appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated us-
ing thet button on the multifunction steer-
ing wheel or the END Button on the COMAND
system.
314 Controls in detailUseful featuresWhen the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Light Truck Center or
Mercedes-Benz USA products and servic-
es is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
i
While the call is connected, you can change
to the navigation menu by pressing the NAV
button on the COMAND system.
i
The indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 309) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call failed
appears in the multifunction
display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND sys-
tem.
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
your authorized Mercedes-Benz Light Truck
Center and have the system checked or contact
the Response Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as soon as
possible.
i
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated by
pressing buttont on the multifunction
steering wheel or using the END button on the
COMAND system.
315 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
i
The remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Connecting call
will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the tail-
gate recessed handle again.
348 OperationDriving instructions
Disconnect all electrical plug connec-
tors.
Uncouple the trailer.
Make sure that the trailer coupling is
free of load.
Turn off the engine (
page 66).
Passenger compartment
Driving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Light Truck Center
directory, you should request pertinent
information from an authorized
Mercedes-Benz Light Truck Center.Control and operation of radio
transmitters
COMAND system, radio and telephone*
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The rear cargo compartment is the preferred
place to carry objects. Always use tie down
rings, and if so equipped, always use parti-
tion net* when transporting cargo. The par-
tition net* cannot secure hard or heavy
objects. Always fasten items being carried
as securely as possible using the cargo
tie-down rings in the cargo floor area and
fastening materials.
Warning!
G
Do not forget that your primary responsibili-
ty is to drive the vehicle. Only operate the
COMAND system, radio or telephone
1 if
road, weather and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements.
349 Operation
Driving instructions
Telephones and two-way radios
Radio transmitters, such as a portable
telephone or a citizens band unit should
only be used inside the vehicle if they are
connected to an antenna that is installed
on the outside of the vehicle.
Refer to the radio transmitter operation
instructions regarding use of an external
antenna.
Catalytic converter (gasoline engine)
Your Mercedes-Benz is equipped with
monolithic-type catalytic converters, an
important element in conjunction with the
oxygen sensors to achieve substantial con-
trol of the pollutants in the exhaust emis-
sions. Keep your vehicle in proper
operating condition by following our rec-
ommended maintenance instructions as
outlined in your Maintenance Booklet.
Oxidation catalyst (diesel engine)
Your vehicle is equipped with an oxidation
catalyst, an important element in conjunc-
tion with the oxygen sensors to achieve
substantial control of the pollutants in the
exhaust emissions. Keep your vehicle in
proper operating condition by following
our recommended maintenance instruc-
tions as outlined in your Maintenance
Booklet.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system,
possibly resulting in an accident and/or
personal injury.
!
To prevent damage to the catalytic convert-
ers, use only premium unleaded gasoline in this
vehicle.
Any noticeable irregularities in engine operation
should be repaired promptly. Otherwise, exces-
sive unburned fuel may reach the catalytic con-
verter, causing it to overheat and potentially
start a fire.
Warning!
G
As with any vehicle, do not idle, park or op-
erate this vehicle in areas where combusti-
ble materials such as grass, hay or leaves
can come into contact with the hot exhaust
system, as these materials could be ignited
and cause a vehicle fire.
360 OperationEngine compartment
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Light Truck Center.
For more information on messages in the
multifunction display concerning engine
oil, see “Practical hints” (
page 413).
Checking engine oil level with the oil
dipstick (except ML 500)
When checking the oil level
the vehicle must be parked on level
ground
the vehicle must have been stationary
for at least 5 minutes with the engine
turned off1Oil dipstick
2Upper mark
3Lower mark
Open the hood (
page 356).
Pull out oil dipstick1.
Wipe oil dipstick1 clean.
Fully insert oil dipstick1 into the
dipstick guide tube.
Pull out oil dipstick1 again after
approximately 3 seconds to obtain
accurate reading.
The oil level is correct when it is be-
tween lower mark3 (min.) and upper
mark2 (max.) of the oil dipstick.
If necessary, add engine oil
(page 361).
For more information on engine oil, see
“Technical data” section (
page 543) and
(
page 546).
!
Excess oil must be siphoned or drained off.
It could cause damage to the engine and/or
catalytic converter (gasoline engine) or the oxi-
dation catalyst (diesel engine) not covered by
the Mercedes-Benz Limited Warranty.
i
All models (except ML 63 AMG):
The filling quantity between the upper and lower
marks on the oil dipstick is approximately
2.1 US qt. (2.0 l).
ML 63 AMG:
The filling quantity between the upper and lower
marks on the oil dipstick is approximately
1.6 US qt. (1.5 l).
361 Operation
Engine compartment
Adding engine oil
Example ML 350 (ML 320 CDI similar)1Filler capExample ML 500 (ML 63 AMG similar)1Filler cap
Unscrew filler cap1 from filler neck.
Add engine oil as required. Never over-
fill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see
“Technical data” section (
page 543) and
(
page 546).
!
Only use approved engine oils and oil filters
required for vehicles with Maintenance System
(U.S. vehicles) or FSS PLUS (Canada vehicles).
For a listing of approved engine oils and oil
filters, refer to the Factory Approved Service
Products pamphlet in your vehicle literature
portfolio, or contact an authorized
Mercedes-Benz Light Truck Center.
Using engine oils and oil filters of specification
other than those expressly required for the
Maintenance System (U.S. vehicles) or
FSS PLUS (Canada vehicles), or changing of oil
and oil filter at change intervals longer than
those called for by the Maintenance System
(U.S. vehicles) or FSS PLUS (Canada vehicles)
will result in engine or emission control system
damage not covered by the Mercedes-Benz
Limited Warranty.
!
Excess oil must be siphoned or drained off.
It could cause damage to the engine and/or
catalytic converter (gasoline engine) or the oxi-
dation catalyst (diesel engine) not covered by
the Mercedes-Benz Limited Warranty.