260 Controls in detailUseful features
Roadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Open the storage compartment under
the center armrest (
page 244).
Press and hold button (for longer than
2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
Connecting call
will appear in the
multifunction display.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
i
While the call is connected you can change
to the navigation menu by pressing NAVI button
on the COMAND System unit.
261 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 244).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the sys-
tem self-check after switching on the ignition (to-
gether with the SOS button and the Information
button¡).
See system self-check (
page 258) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button
•
is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message Call failed
appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated us-
ing the
t
button on the multifunction steer-
ing wheel or the END Button on the COMAND
System.
i
While the call is connected, you can change
to the navigation menu by pressing NAVI button
on the COMAND System.
i
The indicator lamp in the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 258) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
262 Controls in detailUseful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
If the indicator lamp in the Information
button
¡
is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call failed
appears in the
multifunction display.
Information calls can be terminated using
the
t
button on the multifunction steering
wheel or the END Button on the COMAND Sys-
tem.
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
your authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
i
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response Cen-
ter or Customer Assistance Center representa-
tive, whereas Roadside Assistance and
Information calls can also be terminated by
pressing buttont on the multifunction steer-
ing wheel or using the END button on the
COMAND System.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
263 Controls in detail
Useful features
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
i
The remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Connecting call
will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the tail-
gate recessed handle again.
i
When the anti-theft alarm or the tow-away
alarm stays on for more than 30 seconds, a call
is initiated automatically to the Response Cen-
ter. See anti-theft alarm system (
page 99).
273 Operation
Driving instructions
Refer to the description of the Brake Assist
System (BAS) (
page 92).Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
The brake fluid level in the reservoir may
be too low if the brake warning lamp in the
instrument cluster comes on and an
acoustic warning sounds although the
parking brake is released (
page 344).
Observe additional messages in the multi-
function display that may appear
(
page 372).
Have the brake system inspected immedi-
ately. Contact an authorized
Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream will cool down
the brakes faster.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(page 371).
!
When driving down long and steep grades,
relieve the load on the brakes by shifting into a
lower gear to use the engine’s braking power.
This helps prevent overheating of the brakes and
reduces brake pad wear.
274 OperationDriving instructionsHigh-performance brake system
(CLS 63 AMG only)
The high-performance brake system is de-
signed to operate under the extremely high
operating demands required to accommo-
date the performance capabilities of the
vehicle. The brakes may produce a squeak-
ing-type noise depending on the
vehicle speed
brake force applied
ambient conditions, e.g. temperature
and humidity
As with any brake system, the wear of indi-
vidual brake system components such as
brake pads or disks strongly depends on
your driving style and the conditions under
which you operate the vehicle. Thus, a driv-
ing style calling for high demand braking
will cause your vehicle’s brakes to wear
more quickly.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow a drive wheel to spin for an ex-
tended period with the ESP
® switched off.
Doing so may cause serious damage to the
drive train which is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
New vehicle brake pads and discs, and
replacement brake pads and discs may take
several hundred miles of driving until they
provide optimum braking efficiency. Until
that time, you may need to use increased
brake pedal pressure while braking. Please
be aware of this and adjust your driving and
braking accordingly during this break-in
period.
Excessive high demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition mes-
sages in the multifunction display. Especial-
ly for high performance driving, it is
important to maintain and have the brake
system checked regularly.
!
When driving off on a slippery surface, do
not allow a drive wheel to spin for an extended
period with the ESP
® switched off. Doing so may
cause serious damage to the drivetrain which is
not covered by the Mercedes-Benz Limited War-
ranty.
!
Simultaneously depressing the accelerator
pedal and applying the brake reduces engine
performance and causes premature brake and
drivetrain wear.
289 Operation
Engine compartment
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(page 377).
Adding engine oil
CLS 550
CLS 63 AMG
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see the
“Technical data” section (
page 449) and
(
page 451).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.
!
Only use approved engine oils and oil filters
required for vehicles with Maintenance System
(U.S. vehicles) or FSS PLUS (Canada vehicles).
For a listing of approved engine oils and oil fil-
ters, refer to the Factory Approved Service Prod-
ucts pamphlet (USA only) in your vehicle
literature portfolio, or contact an authorized
Mercedes-Benz Center.
Using engine oils and oil filters of specification
other than those expressly required for the Main-
tenance System (U.S. vehicles) or FSS PLUS
(Canada vehicles), or changing of oil and oil filter
at change intervals longer than those called for
by the Maintenance System (U.S. vehicles) or
FSS PLUS (Canada vehicles) will result in engine
or emission control system damage not covered
by the Mercedes-Benz Limited Warranty.
!
Excess oil must be siphoned or drained off.
It could cause damage to the engine and emis-
sion control system not covered by the
Mercedes-Benz Limited Warranty.
304 OperationTires and wheelsRun Flat Indicator (Canada only)
While the vehicle is being driven, the Run
Flat Indicator monitors the set tire inflation
pressures by evaluating each wheel’s rota-
tional speed. This allows the system to de-
tect a significant loss of pressure in a tire.
If a wheel’s rotational speed changes due
to falling tire inflation pressure, you will
see a corresponding warning message in
the multifunction display.
The Run Flat Indicator may function in a
restricted manner or with a delay
if snow chains are mounted to the
vehicle
in winter road conditions prevail in
presence of ice and snow
if you are driving on a loose surface
(e.g. sand or gravel)
if you are driving in a very sporty man-
ner (involving rapid acceleration or high
speeds in curves)
Warning!
G
When the multifunction display shows the
message
Tire pressure Check tires
,
one or more of your tires is significantly un-
der-inflated. You should stop and check
your tires as soon as possible, and inflate
them to the proper tire inflation pressure as
indicated on the vehicle’s tire Tire and Load-
ing Information placard. Driving on a signifi-
cantly under-inflated tire causes the tire to
overheat and can lead to tire failure. Un-
der-inflation also reduces fuel efficiency and
tire tread life, and may affect the vehicle’s
handling and stopping ability. Each tire, in-
cluding the spare, should be checked
monthly when cold and set to the recom-
mended tire inflation pressure as specified
in the vehicle placard and owner’s manual.
i
The recommended tire inflation pressures
for your vehicle can be found on the tire placard
located on the driver’s door B-pillar
(
page 296). The tire inflation pressures are
not listed in the owner’s manual.
Warning!
G
The Run Flat Indicator does not provide a
warning for wrongly selected tire inflation
pressures. Always adjust tire inflation pres-
sure according to the placard on the driver’s
door B-pillar or fuel filler flap.
The Run Flat Indicator does not replace reg-
ular checks of the tire inflation pressures
since a gradual pressure loss in more than
one tire cannot be detected by the Run Flat
Indicator.
The Run Flat Indicator is not able to issue a
warning due to a sudden dramatic loss of
tire inflation pressure (e.g. tire blowout
caused by a foreign object). In this case
bring the vehicle to a halt by carefully apply-
ing the brakes and avoiding abrupt steering
maneuvers.