251 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 238).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call will appear
in the multifunction display.
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the sys-
tem self-check after switching on the ignition (to-
gether with the SOS button and the Information
button¡).
See system self-check (
page 248) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call failed appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated us-
ing thet button on the multifunction steer-
ing wheel or the END Button on the audio system
or COMAND* System.
iWhile the call is connected, you can change
to the navigation menu by pressing NAVI button
on the audio system or COMAND* System.
iThe indicator lamp in the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 248) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
252 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call failed appears in the multifunction
display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END Button on the audio system or
COMAND* System.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
your authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response Cen-
ter or Customer Assistance Center representa-
tive, whereas Roadside Assistance and
Information calls can also be terminated by
pressing buttont on the multifunction steer-
ing wheel or using the END button on the audio
system or COMAND* System.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
253 Controls in detail
Useful features
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener*
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
iThe remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the tail-
gate recessed handle again.
iWhen the anti-theft alarm* stays on for
more than 30 seconds, a call is initiated auto-
matically to the Response Center. See
“Anti-theft alarm system*” (
page 89).
255 Controls in detail
Useful features
gins to flash after approximately
20 seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory.
If you later wish to program a second
and/or third hand-held transmitter to
the remaining two signal transmitter
buttons, do not repeat this step and be-
gin directly with step 3.
Step 3:
Hold the end of hand-held remote
control5 of the device you wish to
train approximately 2 to 5 in
(5 to12 cm) away from the signal trans-
mitter button (2, 3 or4) to be pro-
grammed, while keeping indicator
lamp1 in view.
Step 4:
Using both hands, simultaneously
press hand-held remote control
button6 and the desired signal trans-mitter button (2, 3 or4). Do not
release the buttons until step 5 is com-
pleted.
Indicator lamp1 will flash, first slowly
and then rapidly.
Step 5:
After indicator lamp1 changes from a
slow to a rapidly flashing light, release
the hand-held remote control button
and the signal transmitter button.
Step 6:
Press and hold the just-trained signal
transmitter button (2, 3 or4) and
observe indicator lamp1.If indicator lamp1 stays on
constantly, programming is complete
and your device should activate when
the respective signal transmitter
button (2, 3 or4) is pressed and re-
leased.
Step 7:
To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.
Rolling code programming
To train a garage door opener (or other
rolling code devices) with the rolling code
feature, follow these instructions after
completing the “Programming” portion
(steps 1 through 6) of this text. (A second
person may make the following training
procedures quicker and easier.)
iIndicator lamp1 flashes immediately the
first time the signal transmitter button is pro-
grammed. If this button has already been pro-
grammed, the indicator lamp will only start
flashing after 20 seconds.iIf indicator lamp1 flashes rapidly for about
2 seconds and then turns to a constant light,
continue with programming steps 8 through 12
as your garage door opener may be equipped
with the “rolling code” feature.
257 Controls in detail
Useful features
button6 for 2 seconds, then release
it for 2 seconds, and again press and
hold it for 2 seconds. Repeat this se-
quence on the hand-held remote con-
trol until the frequency signal has been
learned. Upon successful training, indi-
cator lamp1 will flash slowly and then
rapidly after several seconds.
Proceed with programming step 5 and
step 6 to complete. Reprogramming a single signal trans-
mitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:
Switch on the ignition (page 32).
Press and hold the desired signal
transmitter button (2, 3 or4).
Do not release the button.
Indicator lamp1 will begin to flash af-
ter 20 seconds. Without releasing the
signal transmitter button, proceed with
programming starting with step 3.Operation of integrated remote control
Switch on the ignition (page 32).
Select and press the appropriate
integrated signal transmitter button
(2, 3 or4) to activate the remote
controlled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.
Erasing the integrated remote control
memory
Switch on the ignition (page 32).
Simultaneously press and hold outer
signal transmitter buttons2 and 4,
for approximately 20 seconds, until
indicator lamp1 flashes rapidly. Do
not hold for longer than 30 seconds.
The codes of all three channels are
erased.
iUpon completion of programming the inte-
grated remote control, make sure you retain the
hand-held remote control that came with the ga-
rage door opener, gate operator or other device.
You may need it for use in other vehicles, for fu-
ture programming of an integrated remote con-
trol, or simply for continued use as a hand-held
remote control to operate the respective device
in other situations.
iIf you sell your vehicle, erase the codes of all
three channels.
262 Operation
Driving instructions
Power assistanceBrakes
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only
subject to moderate loads, you should
occasionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
Warning!G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle.
Warning!G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
!Vehicles without 4MATIC:
Because the ESP® operates automatically, the
engine must be turned off (SmartKey in starter
switch position0 or1) when
the parking brake is being tested on a brake
test dynamometer
the vehicle is being towed with the front axle
raised
Active braking action through the ESP
® may oth-
erwise seriously damage the brake system.
For information on vehicles with 4MATIC, see
“Four wheel electronic traction system (4MATIC)
with the ESP
® ” (page 88).
263 Operation
Driving instructions
Refer to the description of the Brake Assist
System (BAS) (
page 84).
Brake pad wear or a leak in the system may
be the reason for low brake fluid level in
the reservoir.
The brake fluid level in the reservoir may
be too low if the brake warning lamp in the
instrument cluster comes on and an
acoustic warning sounds although the
parking brake is released (
page 324).
Observe additional messages in the multi-
function display that may appear
(
page 344).
Have the brake system inspected
immediately. Contact an authorized
Mercedes-Benz Center.All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.
After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream will cool down
the brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the
operating temperature has been reached.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
!When driving down long and steep grades,
relieve the load on the brakes by shifting into a
lower gear to use the engine’s braking power.
This helps prevent overheating of the brakes and
reduces brake pad wear.
!When starting off on a slippery surface, do
not allow a drive wheel to spin for an extended
period with the ESP
® switched off. Doing so may
cause serious damage to the drivetrain which is
not covered by the Mercedes-Benz Limited
Warranty.
!Simultaneously depressing the accelerator
pedal and applying the brake reduces engine
performance and causes premature brake and
drivetrain wear.
268 Operation
Driving instructions
Standing waterPassenger compartment
Driving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
an authorized Mercedes-Benz Center.Control and operation of radio
transmitters
COMAND*, radio and telephone*
!Do not drive through flooded areas or water
of unknown depth. Before driving through water,
determine its depth. Never accelerate before
driving into water. The bow wave could force wa-
ter into the engine and auxiliary equipment, thus
damaging them.
If you must drive through standing water, drive
slowly to prevent water from entering the pas-
senger compartment or the engine compart-
ment. Water in these areas could cause damage
to electrical components or wiring of the engine
or transmission, or could result in water being in-
gested by the engine through the air intake caus-
ing severe internal engine damage. Any such
damage is not covered by the Mercedes-Benz
Limited Warranty.
Warning!G
Always fasten items being carried as
securely as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry
objects.
Warning!G
Please do not forget that your primary
responsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit
Management and Data System), radio or
telephone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
1Observe all legal requirements.