2007 MAZDA MODEL CX-9 service

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Maintenance IntervalNumber of months or kilometers, whichever comes first
Months 39 42 45 48 51 54 57 60 63 66 69 72
×1000 km 65 70 75 80 85 90 95 100 105 110 115 120
AIR CONDITIONER SYSTEM
Cabin air filter R R R
Chart symbols:
I:Inspect and repair, clean, adjust, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or kilometer period to ensure long-term reliability.
Maintenance and Care
Scheduled Maintenance
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Owner Maintenance Schedule
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.
Bring any problem to the attention of an Authorized Mazda Dealer or qualified service
technician as soon as possible.
qWhen Refueling
lBrake fluid level (page 8-23)lEngine coolant level (page 8-21)lEngine oil level (page 8-20)lWasher fluid level (page 8-26)
qAt Least Monthly
Tire inflation pressures (page 8-33)
qAt Least Twice a Year (For Example, Every Spring and Fall)
lAutomatic transaxle fluid level (page 8-24)lPower steering fluid level (page 8-24)
You can do the following scheduled maintenance items if you have some mechanical
ability and a few basic tools and if you closely follow the directions in this manual.
lEngine coolant (page 8-21)lEngine oil (page 8-19)
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Owner Maintenance Precautions
Improper or incomplete service may result in problems. This section gives instructions only
for items that are easy to perform.
As explained in the Introduction (page 8-2), several procedures can be done only by a
qualified service technician with special tools.
Improper owner maintenance during the warranty period may affect warranty coverage.
For details, read the separate Mazda Warranty statement provided with the vehicle. If
you're unsure about any servicing or maintenance procedure, have it done by an
Authorized Mazda Dealer.
There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the environment.
We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
WARNING
Do not perform maintenance work if you lack sufficient knowledge and experience or
the proper tools and equipment to do the work. Have maintenance work done by a
qualified technician:
Performing maintenance work on a vehicle is dangerous if not done properly. You
can be seriously injured while performing some maintenance procedures.
If you must run the engine while working under the hood, make certain that you
remove all jewelry (especially rings, bracelets, watches, and necklaces) and all
neckties, scarves, and similar loose clothing before getting near the engine or cooling
fan which may turn on unexpectedly:
Working under the hood with the engine running is dangerous. It becomes even
more dangerous when you wear jewelry or loose clothing.
Either can become entangled in moving parts and result in injury.
Turn off the ignition switch and make sure the fan is not running before attempting
to work near the cooling fan:
Working near the cooling fan when it is running is dangerous. The fan could
continue running indefinitely even if the engine has stopped and the engine
compartment temperature is high. You could be hit by the fan and seriously injured.
Maintenance and Care
Owner Maintenance
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Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.
qBattery Maintenance
To get the best service from a battery:lKeep it securely mounted.lKeep the top clean and dry.lKeep terminals and connections clean,
tight, and coated with petroleum jelly
or terminal grease.
lRinse off spilled electrolyte
immediately with a solution of water
and baking soda.
lIf the vehicle will not be used for an
extended time, disconnect the battery
cables.
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9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-4
Customer Assistance (Puerto Rico) .... 9-7
Customer Assistance (Mexico) ........... 9-8
Mazda Importer/Distributors ............... 9-10
Importer/Distributor .......................... 9-10
Distributor in Each Area ................... 9-10
Warranty ................................................ 9-12
Warranties for Your Mazda ............... 9-12
Outside the United States and
Canada .............................................. 9-13
Outside the United States .................. 9-14
Outside Canada ................................. 9-15
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-16
Add-On Non-Genuine Parts and
Accessories ....................................... 9-17
Cell Phones ............................................. 9-18
Cell Phones Warning ......................... 9-18
Type Approval of Equipment ............... 9-19
Type Approval of Equipment
(Mexico) ............................................ 9-19
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-21
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-21Tire Information (except Canada) ....... 9-23
Tire Labeling ..................................... 9-23
Location of the Tire Label
(Placard) ............................................ 9-29
Tire Maintenance .............................. 9-32
Vehicle Loading ................................ 9-35
Steps for Determining the Correct Load
Limit: ................................................ 9-42
Reporting Safety Defects ....................... 9-43
Reporting Safety Defects (U.S.A.) .... 9-43
Reporting Safety Defects (Canada) ... 9-44
Service Publications .............................. 9-45
Service Publications .......................... 9-45
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”at the bottom of the page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
Customer Information and Reporting Safety Defects
Customer Assistance
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