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authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
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Customer Assistance
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opening the trunk .....................88
opening the windows ...............87
panic alarm ...............................88
replacement/additional
transmitters ...............................90
replacing the batteries .............89
Roadside assistance ..................187
S
Safety Belt Maintenance ..........115
Safety belts (see Safety
restraints) ..........107, 110, 112–115
Safety Canopy ...........................130
Safety defects, reporting ..........214
Safety
restraints ...........107, 110, 112–115
BeltMinder............................116
extension assembly ................115
for adults .........................112–114
for children .............................136
Occupant Classification
Sensor ......................................108
safety belt maintenance .........115
warning light and chime ........116
Safety seats for children ..........140
Safety Compliance
Certification Label ....................257
Satellite Radio Information ........24
Seat belts
(see Safety restraints) .............107
Seats ..........................................100
child safety seats ....................140
climate control ........................104
front seats ...............................100
heated ........................................29
memory seat .............................88SecuriLock passive anti-theft
system ..........................................94
Servicing your vehicle ..............222
Side air curtain .........................133
Spark plugs,
specifications .....................252, 256
Specification chart,
lubricants ...................................253
Speed control ..............................58
Starting your vehicle ........170–172
jump starting ..........................202
Steering
speed sensitive .......................177
Steering wheel
controls ......................................61
tilting .........................................52
T
Tilt steering wheel ......................52
Tires ...........................148–149, 195
alignment ................................156
care ..........................................152
changing ..........................195, 198
checking the pressure ............152
inflating ...................................150
label .........................................162
replacing ..................................154
rotating ....................................156
safety practices .......................155
sidewall information ...............157
snow tires and chains ............163
spare tire .................................196
terminology .............................149
tire grades ...............................149
treadwear ........................148, 153
Towing .......................................168
recreational towing .................168
trailer towing ..........................168
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wrecker ....................................207
Traction control ........................175
Transmission .............................177
brake-shift interlock (BSI) ....177
fluid, refill capacities ..............253
lubricant specifications ..........253
Trunk ...........................................84
remote release ....................76, 88
Turn signal ..................................40
V
Vehicle Identification Number
(VIN) ..........................................257
Vehicle loading ..........................163
Ventilating your vehicle ...........173W
Warning lights (see Lights)
.......10
Washer fluid
..............................225
Water, Driving through
.............186
Windows
......................................87
opening using remote entry
system
.......................................87
power
.........................................55
Windshield washer fluid and
wipers
..........................................51
checking and adding fluid
.....225
replacing wiper blades
...........225
Wrecker towing
.........................207
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