
Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle (i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency). Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking which could
result in an increased risk of loss of vehicle control, vehicle rollover
and/or personal injury. Use all available road surface to return the
vehicle to a safe direction of travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
AWD Systems (if equipped)
With AWD, the vehicle uses all four wheels to power the vehicle. This
increases traction, enabling you to drive over terrain and road conditions
that a conventional two-wheel drive vehicle cannot.
Sand
When driving over sand, try to keep all four wheels on the most solid
area of the trail. Avoid reducing the tire pressures but shift to a lower
gear and drive steadily through the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
Do not drive your AWD vehicle in deep sand for an extended period of
time. This will cause the AWD system to overheat. If the rear tires stop
spinning while the front tires spin in deep sand, turn off the vehicle and
allow the AWD system to cool down for a minimum of 15 minutes. After
the system has cooled down, normal AWD function will return. When
driving at slow speeds in deep sand under high outside temperatures,
use L (Low) gear when possible. L (Low) gear operation will maximize
the engine and transmission cooling capability.
Under severe operating conditions, the A/C may cycle on and off to
protect overheating of the engine.
Avoid excessive speed because vehicle momentum can work against you
and cause the vehicle to become stuck to the point that assistance may
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achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To initiate a claim with the BBB AUTO LINE, you will be asked for your
name and address, general information about your new vehicle,
information about your warranty concerns and any steps you have
already taken to try to resolve them. You will then be mailed a Customer
Claim Form that you will need to complete, provide proof of vehicle
ownership, sign and return the Customer Claim Form to the BBB. Upon
receipt, the BBB will review the claim for eligibility under the Program
Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
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authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
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Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle may reduce fuel economy at any speed.
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Maintenance and Specifications
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BRAKE FLUID
The fluid level will drop slowly as
the brakes wear, and will rise when
the brake components are replaced.
Fluid levels between the “MIN” and
“MAX” lines are within the normal
operating range; there is no need to
add fluid. If the fluid levels are
outside of the normal operating
range the performance of the
system could be compromised; seek
service from your authorized dealer
immediately.
TRANSAXLE FLUID
Checking automatic transaxle fluid
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes.Your transaxle does not consume
fluid. However, the fluid level should be checked if the transaxle is not
working properly, i.e., if the transaxle slips or shifts slowly or if you
notice some sign of fluid leakage.
Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is warmed up
(approximately 20 miles [30 km]). If your vehicle has been
operated for an extended period at high speeds, in city traffic
during hot weather or pulling a trailer, the vehicle should be
turned off for about 30 minutes to allow fluid to cool before
checking.
1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating
temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal,
start the engine and move the gearshift lever through all of the gear
ranges. Allow sufficient time for each gear to engage.
4. Latch the gearshift lever in P (Park) and leave the engine running.
5. Remove the dipstick, wiping it clean with a clean, dry lint free rag. If
necessary, refer toIdentifying components in the engine compartment
in this chapter for the location of the dipstick.
6. Install the dipstick making sure it is fully seated in the filler tube.
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Cleaning your vehicle
engine compartment ..............268
instrument panel ....................270
interior .............................270–271
plastic parts ............................268
safety belts ..............................270
washing ....................................266
waxing .....................................267
wheels ......................................267
wiper blades ............................269
Climate control
(see Air conditioning or
Heating) ...........................54, 56, 58
Compass, electronic
set zone adjustment .................95
Console ........................................78
overhead ....................................77
Controls
power seat ...............................130
steering column ........................85
Convertible
cleaning ...................................269
Coolant
checking and adding ..............283
refill capacities ................286, 304
specifications ..........................304
Cruise control
(see Speed control) ....................83
Cupholder(s) .............................139
Customer Assistance ................235
Ford Extended Service
Plan ..........................................263
Getting assistance outside the
U.S. and Canada .....................264
Getting roadside assistance ...235
Getting the service you
need .........................................259
Ordering additional owner’s
literature .................................264Utilizing the
Mediation/Arbitration
Program ...................................262
D
Daytime running lamps
(see Lamps) ................................64
Dipstick
automatic transmission
fluid ..........................................300
engine oil .................................277
Driving under special
conditions ..................227, 230, 232
sand .........................................231
snow and ice ...........................233
through water .................232, 234
DVD system .................................27
E
Electronic message center .........92
Emergencies, roadside
jump-starting ..........................251
Emission control system ..........296
Engine ........................................307
cleaning ...................................268
coolant .....................................283
fail-safe cooling .......................287
idle speed control ...................281
lubrication specifications .......304
refill capacities ........................304
service points ..........................275
starting after a collision .........237
Engine block heater .................217
Engine oil ..................................277
change oil soon warning,
message center .......................277
checking and adding ..............277
dipstick ....................................277
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positioning ...............................245
storage .....................................245
Jump-starting your vehicle ......251
K
Keyless entry system ...............122
autolock ...................................110
keypad .....................................122
locking and unlocking doors ..123
programming entry code .......122
Keys ...................................108, 125
positions of the ignition .........214
L
Lamps
autolamp system .......................63
bulb replacement
specifications chart ..................68
daytime running light ...............64
fog lamps ...................................64
headlamps .................................63
headlamps, flash to pass ..........64
instrument panel, dimming .....65
interior lamps .....................67, 69
replacing bulbs .........................69
Lane change indicator
(see Turn signal) ........................67
Liftgate ......................103, 106, 117
Lights, warning and indicator ....10
anti-lock brakes (ABS) ..........218
Load limits .................................202
Locks
autolock ...................................110
childproof ................................114
doors ........................................110
Lubricant specifications ...........304
Lug nuts ....................................251Lumbar support, seats .....130, 132
M
Message center .....................92–93
english/metric button ...............98
system check button ................97
warning messages ...................100
Mirrors .........................................82
automatic dimming rearview
mirror ........................................81
fold away ...................................82
heated ........................................82
programmable memory ..........118
side view mirrors (power) .......82
Moon roof ............................87, 116
Motorcraft parts ........272, 288, 303
N
Navigation system .......................53
O
Octane rating ............................292
Oil (see Engine oil) ..................277
Overdrive ...................................224
P
Parking brake ............................219
Parts (see Motorcraft parts) ....303
Passenger Occupant
Classification Sensor .................142
Power distribution box
(see Fuses) ...............................241
Power door locks ......................110
Power liftgate ............................103
Power mirrors .............................82
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Index
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