
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 441
9

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
442 IF YOU NEED CONSUMER ASSISTANCE

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street, SW., Wash-
ington, DC 20590. You can also obtain other information
about motor vehicle safety from http://
www.safercar.gov.
http://www.NHTSA.gov.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
444 IF YOU NEED CONSUMER ASSISTANCE

•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.Call Toll Free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 445
9

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, andmay depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
446 IF YOU NEED CONSUMER ASSISTANCE

Check Engine Light
(Malfunction Indicator Light).............208,366
Child Restraint....................64,65,71,75
Child Restraint Tether Anchors.............70,71
Child Seat.............................. 69
Climate Control......................... 252
Clock...........................219,235,246
Compact Disc (CD) Maintenance............. 251
Compass.............................. 211
Compass Calibration..................... 213
Console............................... 118
Console, Floor.......................... 118
Contract, Service........................ 442
Converter, Catalytic...................... 373
Cooling System......................... 380
Adding Coolant (Antifreeze).............. 382
Coolant Capacity...................... 412
Coolant Level......................... 384
Disposal of Used Coolant................ 383Drain, Flush, and Refill.................. 381
Inspection........................... 380
Points to Remember.................... 384
Pressure Cap......................... 383
Selection of Coolant (Antifreeze).........381,412
Temperature Gauge..................... 205
Corrosion Protection..................... 393
Crankcase Emission Control System.......... 375
Cruise Light........................... 205
Cup Holder............................ 117
Customer Assistance..................... 440
Data Recorder, Event...................... 62
Daytime Running Lights................... 101
Dealer Service.......................... 368
Defroster, Rear Window................... 195
Defroster, Windshield...............253,255,256
Delay (Intermittent) Wipers................. 101
Diagnostic System, Onboard................ 365
452 INDEX

Turn Signal.....................203,410,411
Flooded Engine Starting................... 266
Fluid Capacities......................... 412
Fluid Level Checks...................... 392
Automatic Transmission................. 388
Engine Oil........................... 369
Manual Transmission................... 391
Power Steering........................ 377
Fluids, Lubricants and Genuine Parts.......... 413
Fog Light Service........................ 410
Fog Lights..........................100,410
Fold and Tumble Rear Seat.................. 90
Folding Rear Seat........................ 93
Folding Windshield...................... 187
Four Wheel Drive....................... 280
Shifting............................. 282
Four Wheel Drive Operation................ 280
Four-Way Hazard Flasher.................. 350
Front Axle (Differential)................... 392Fuel................................. 321
Filler Cap (Gas Cap).................... 325
Filter............................... 375
Gasoline............................ 321
Gauge.............................. 202
Materials Added....................... 323
Octane Rating........................ 321
Requirements......................... 412
Tank Capacity........................ 412
Fuel System Caution................324,326,327
Fuses................................ 400
Gas Cap (Fuel Filler Cap)...............325,366
Gasoline (Fuel)......................... 321
Gasoline, Reformulated................... 322
Gasoline/Oxygenate Blends................ 322
Gauges
Coolant Temperature.................... 205
Fuel................................ 202
INDEX 455
10

Cruise.............................. 205
Daytime Running...................... 101
Dimmer Switch, Headlight............... 100
Electronic Stability Program (ESP)
Indicator....................... 115,208,209
Electronic Throttle Control Warning......... 210
Engine Temperature Warning.............. 205
Fog .............................100,410
Hazard Warning Flasher................. 350
Headlight Switch....................... 99
Headlights........................... 409
High Beam........................... 203
High Beam Indicator.................... 203
Instrument Cluster...................... 99
Interior.............................. 97
Lights On Reminder.................... 100
Low Fuel............................ 202
LowTire ............................ 206
Oil Pressure.......................... 203Passing............................. 100
Rear Servicing........................ 411
Rear Tail............................ 411
Seat Belt Reminder..................... 203
Sentry Key........................... 205
Service.............................. 409
Side Marker.......................... 411
Tire Pressure Monitoring (TPMS)........... 206
Traction Control....................... 208
Turn Signal..................100,203,410,411
Warning (Instrument Cluster Description)..... 202
Loading Vehicle......................... 328
Tires ............................... 304
Locking Axle........................285,286
Locks
Door..............................29,30
Power Door........................... 31
Steering Wheel......................... 15
458 INDEX