2007 JEEP GRAND CHEROKEE service

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
IF YOU NEED CONSUMER ASSISTANCE 371
9

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
372 IF YOU NEED CONSUMER ASSISTANCE

WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler's warranties applicable to
this vehicle.
MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424±
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 373
9

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
374 IF YOU NEED CONSUMER ASSISTANCE

Call Toll Free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the World Wide Web at:
²www.techauthority.daimlerchrysler.com
²www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire's ability to stop on
wet pavement as measured under controlled conditions
IF YOU NEED CONSUMER ASSISTANCE 375
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Cellular Phone.......................... 78
Center High Mounted Stop Light............ 345
Chart, Tire Sizing........................ 251
Checks, Safety.........................66,67
Child Restraint......................54,60,62
Child Restraint Tether Anchors.............58,60
Child Safety Locks........................ 28
Clean Air Gasoline....................... 271
Climate Control......................... 222
Clock.............................197,210
Compact Disc (CD) Maintenance............. 221
Compass.............................. 186
Compass Variance....................... 193
Computer, Trip/Travel.................... 186
Console, Overhead....................... 144
Contract, Service........................ 372
Coolant Pressure Cap (Radiator Cap).......... 321
Cooling System......................... 318
Adding Coolant (Antifreeze).............. 320Coolant Capacity...................... 346
Coolant Level......................318,322
Disposal of Used Coolant................ 321
Drain, Flush, and Refill.................. 319
Inspection........................... 322
Points to Remember.................... 322
Pressure Cap......................... 321
Radiator Cap......................... 321
Selection of Coolant (Antifreeze).........319,346
Cruise Control (Speed Control).............. 128
Cruise Light........................... 177
Cup Holder............................ 157
Customer Assistance..................... 370
Data Recorder, Event...................... 52
Daytime Running Lights................... 117
Dealer Service.......................... 304
Defroster, Rear Window................... 165
Defroster, Windshield...................66,226
380 INDEX

Oil Change Interval.................... 306
Oil Selection.......................307,346
Overheating.......................... 293
Starting............................. 234
Temperature Gauge..................... 175
Engine Oil Viscosity...................... 308
Engine Oil Viscosity Chart................. 308
Enhanced Accident Response Feature.......... 51
Entry System, Illuminated.................. 19
Event Data Recorder...................... 52
Exhaust Gas Caution................65,273,318
Exhaust System......................... 317
Exterior Finish Care...................... 330
Filters
Air Cleaner.......................... 310
Engine Fuel.......................... 310
Engine Oil........................... 308
Engine Oil Disposal.................... 308Finish Care............................ 330
Flashers.............................. 292
Hazard Warning....................... 292
Turn Signal.....................172,342,344
Flipper Glass, Liftgate..................... 33
Flooded Engine Starting................... 235
Fluid Capacities......................... 346
Fluid Leaks............................. 67
Fluid Level Checks
Brake............................... 325
Cooling System....................... 318
Engine Oil........................... 305
Power Steering........................ 314
Fluids, Lubricants and Genuine Parts.......... 347
Fog Light Service........................ 343
Fog Lights....................... 118,178,343
Folding Rear Seat........................ 105
Four-Way Hazard Flasher.................. 292
Freeing A Stuck Vehicle................... 241
382 INDEX

LowTire ............................ 175
Malfunction Indicator (Check Engine)........ 172
Map Reading......................... 120
Oil Pressure.......................... 174
Passing............................. 119
Reading..........................120,145
Rear Servicing........................ 344
Rear Tail............................ 344
Seat Belt Reminder..................... 177
Security Alarm (Theft Alarm).............. 174
Service.............................. 341
Service Engine Soon (Malfunction Indicator) . . . 172
Side Marker.......................... 344
SmartBeams.......................... 116
Tire Pressure Monitoring (TPMS)........... 175
Traction Control....................136,174
Turn Signal.................. 114,118,342,344
Vanity Mirror.......................... 77
Voltage............................. 178Load Floor, Cargo....................... 163
Loading Vehicle
Tires ............................... 254
Locks................................. 26
Automatic Door........................ 27
Child Protection........................ 28
Door................................ 26
Power Door........................... 26
Lower Anchors and Tether for CHildren
(LATCH)............................58,60
Lubrication, Body....................... 316
Lumbar Support........................ 102
Maintenance Free Battery.................. 312
Maintenance Procedures................... 305
Maintenance Schedule.................... 350
Schedule ªAº......................... 363
Schedule ªBº......................... 353
Maintenance Schedules.................... 350
386 INDEX