2007 HUMMER H3 phone

While driving on a surface with reduced traction,
try your best to avoid sudden steering, acceleration,
or braking, including reducing vehicle speed by
shifting to a lower gear. Any sudden changes could
cause the tires to slide. You may not realize the
surface is slippery until your vehicle is skidding.
Learn to recognize warning clues — such as
enough water, ice, or packed snow on the road to
make a mirrored surface — and slow down when
you have any doubt.
Remember: Any Anti-Lock Brake System (ABS)
helps avoid only the braking skid.
Off-Road Driving
This off-road guide is meant to provide advice
for when you drive your vehicle off paved roads.
Also, seeBraking on page 238.
Off-road driving can be great fun. But it does have
some denite hazards. The greatest of these is
the terrain itself.
“Off-roading” means you have left the great
North American road system behind. Traffic
lanes are not marked. Curves are not banked.There are no road signs. Surfaces can be slippery,
rough, uphill or downhill. In short, you have
gone right back to nature.
Off-road driving involves some new skills. And
that is why it is very important that you read
this guide. You will nd many driving tips and
suggestions. These will help make your off-road
driving safer and more enjoyable.
Before You Go Off-Roading
There are some things to do before you go out.
For example, be sure to have all necessary
maintenance and service work done. Check to
make sure all underbody shields are properly
attached. Make sure any equipment you
may need — rst aid kit, cell phone, ashlight,
etc. — is securely stored in the vehicle.
Be sure you read all the information about your
four-wheel-drive vehicle in this manual. Is
there enough fuel? Is the spare tire fully inated?
Are the uid levels up where they should be?
What are the local laws that apply to off-roading
where you will be driving? If you do not know, you
should check with law enforcement people in
the area. Will you be on someone’s private land?
If so, be sure to get the necessary permission.
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The heavier the rain, the harder it is to see.
Even if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see
road signs and traffic signals, pavement markings,
the edge of the road, and even people walking.
It is wise to keep your wiping equipment in
good shape and keep your windshield washer uid
reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs
of streaking or missing areas on the windshield,
or when strips of rubber start to separate from
the inserts.
{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your brakes.
Try to avoid puddles. But if you cannot, try to slow
down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if
a lot of water is standing on the road. If you
can see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
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Customer Assistance and Information....... 448
Customer Satisfaction Procedure............... 448
Online Owner Center................................. 451
Customer Assistance for Text
Telephone (TTY) Users.......................... 452
Customer Assistance Offices..................... 452
GM Mobility Reimbursement Program........ 453
Roadside Assistance Program................... 454
Courtesy Transportation............................. 456
Vehicle Data Collection and
Event Data Recorders............................ 458
Collision Damage Repair........................... 460Reporting Safety Defects............................ 464
Reporting Safety Defects to the
United States Government..................... 464
Reporting Safety Defects to the
Canadian Government............................ 464
Reporting Safety Defects to
General Motors...................................... 464
Service Publications Ordering
Information............................................. 465
Section 7 Customer Assistance Information
447

When contacting HUMMER, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce any additional rights you may have.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.Contact the BBB Auto Line Program using the
toll-free telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
449

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
451

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), HUMMER has TTY equipment available at
its Customer Assistance Center. Any TTY user in
the U.S. can communicate with HUMMER by
dialing: 1-800-833-6537. (TTY users in Canada can
dial 1-800-263-3830.)
Customer Assistance Offices
HUMMER encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail HUMMER,
refer to the addresses below.
United States – Customer Assistance
HUMMER Customer Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com
1-866-HUMMER6 (1-866-486-6376)
1-800-833-6537
(For Text Telephone devices (TTYs))Roadside Assistance: 1-866-HUMMER6
(1-866-486-6376)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
452

Overseas – Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
453

Trip Routing:A Roadside Assistance
Representative can provide specic
information regarding this feature.
Trip Interruption Expense Benets:
A Roadside Assistance Representative
can provide specic information regarding
this feature.
In many instances, mechanical failures are
covered under HUMMER’s Bumper-to-Bumper
warranty for U.S. customers and the Total warranty
for Canadian customers. However, when other
services are utilized, our Roadside Assistance
Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. In the U.S., call HUMMER
Roadside Assistance:1-866-HUMMER6
(486-6376), text telephone (TTY) users, call
1-888-889-2438. In Canada, call1-800-268-6800.
HUMMER and GM of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion,
the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included
in the coverage provided by the New Vehicle
Limited Warranty. HUMMER and GM of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Assistance program
at any time without notication.
455