Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state, local, and rental vehicle provider
requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible
for taxes, levies, usage fees, excessive mileage,
or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer. Please contact
your dealer for speci c information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
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To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through
the discovery process, or
as required by law.
In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate con dentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
speci c vehicle with non-GM organizations
for research purposes.Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle is equipped with OnStar
®, please
check the OnStar®subscription service agreement
or manual for information on its operations and
data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a quali ed
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s
resale value, and safety performance can be
compromised in subsequent collisions.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the
report for a nominal fee. In some states
with “no fault” insurance laws, a report may
not be necessary. This is especially true
if there are no injuries and both vehicles are
driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM
dealer or a private collision repair facility to
x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you’ll notify us. Please call us at 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit
repair service procedures, adjustments, and
speci cations for GM transmissions, transaxles,
and transfer cases.
589
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from
Helm, Inc.
RETAIL SELL PRICE: $6.00 US + Processing Fee
Owner Information
Owner publications are written speci cally for
owners and intended to provide basic operational
information about the vehicle. The owner
manual will include the Maintenance Schedule
for all models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
590
Current and Past Model Order Forms
Service Publications are available for current
and past model GM vehicles. To request an order
form, please specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207Prices are subject to change without notice and
without incurring obligation. Allow ample time
for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are
to make checks payable in U.S. funds.
591
Cleaning
Aluminum Wheels.................................... 532
Exterior Lamps/Lenses............................. 531
Fabric/Carpet........................................... 528
Finish Care.............................................. 531
Inside of Your Vehicle.............................. 526
Instrument Panel, Vinyl, and Other Plastic
Surfaces............................................... 529
Leather.................................................... 529
Speaker Covers....................................... 530
Tires........................................................ 533
Underbody Maintenance........................... 534
Washing Your Vehicle.............................. 530
Weatherstrips........................................... 530
Windshield, Backglass, and Wiper
Blades.................................................. 532
Wood Panels........................................... 530
Climate Control System
Dual Automatic......................................... 214
Outlet Adjustment..................................... 222
Rear Air Conditioning and Heating
System, Electronic................................ 223
Collision Damage Repair............................. 583
Comfort Guides, Rear Safety Belt................. 56
Compass..................................................... 158
Content Theft-Deterrent............................... 135Control of a Vehicle..................................... 346
Convenience Net......................................... 180
Coolant
Engine Temperature Gage........................ 236
Heater, Engine......................................... 144
Surge Tank Pressure Cap........................ 448
Cooling System........................................... 451
Cruise Control............................................. 200
Cruise Control Light.................................... 242
Cupholder(s)................................................ 178
Customer Assistance Information
Courtesy Transportation........................... 579
Customer Assistance for Text Telephone
(TTY) Users.......................................... 573
Customer Assistance Offices.................... 574
Customer Satisfaction Procedure.............. 570
GM Mobility Reimbursement Program...... 575
Reporting Safety Defects to General
Motors.................................................. 589
Reporting Safety Defects to the Canadian
Government.......................................... 588
Reporting Safety Defects to the United
States Government............................... 588
Roadside Assistance Program.................. 575
Service Publications Ordering
Information........................................... 589
596
D
Daytime Running Lamps............................. 205
Defensive Driving........................................ 342
Delayed Locking.......................................... 123
Differential, Locking..................................... 349
Doing Your Own Service Work.................... 422
Dome Lamp Override.................................. 207
Dome Lamps............................................... 207
Door
Delayed Locking...................................... 123
Locks....................................................... 122
Power Door Locks................................... 123
Programmable Automatic Door Locks....... 124
Rear Door Security Locks........................ 124
Driver
Position, Safety Belt................................... 43
Driver Information Center (DIC)................... 244
DIC Operation and Displays............245, 250
DIC Vehicle Customization....................... 262
DIC Warnings and Messages................... 252
Driving
At Night................................................... 375
City.......................................................... 380
Defensive................................................. 342Driving (cont.)
Drunken................................................... 343
Freeway................................................... 381
Hill and Mountain Roads.......................... 384
In Rain and on Wet Roads...................... 376
Off-Road.................................................. 359
Recovery Hooks....................................... 391
Rocking Your Vehicle to Get it Out.......... 390
Winter...................................................... 386
Dual Automatic Climate Control System....... 214
DVD
Rear Seat Entertainment System............. 321
E
Electrical System
Add-On Equipment................................... 537
Center Instrument Panel Fuse Block........ 540
Fuses and Circuit Breakers...................... 538
Instrument Panel Fuse Block................... 538
Power Windows and Other Power
Options................................................. 537
Underhood Fuse Block............................. 541
Windshield Wiper Fuses........................... 537
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