2007 GMC ENVOY phone

DVD Messages
The following errors may be displayed on the
video screen:
Disc Format Error:This message will be
displayed if a disc is inserted upside down, if the
disc is not readable, or if the format is not
compatible with the DVD player.
Load/Eject Error:This message will be displayed
if the disc is not properly loaded or ejected.
Disc Play Error:This message will be displayed
if the DVD player cannot play the disc. Scratched
or damaged discs will cause this error.
Region Code Error:This message will be
displayed if the region code of the DVD is not
compatible with the region code of the DVD player.
No Disc:This message will be displayed if any
of the buttons on the DVD faceplate or remote
control are pressed and no disc is present in the
DVD player.
DVD Distortion
There may be an experience with audio distortion
in the wireless headphones when operating
cellular phones, scanners, CB radios, Global
Positioning Systems (GPS)*, two-way radios,
mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
* Excludes the OnStar
®System.
Cleaning the Video Screen
Pour some isopropyl or rubbing alcohol on a clean
cloth and gently wipe the video screen. Do not
spray directly onto the screen and do not press too
hard or too long on the video screen.
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Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen
to any of the sources: radio, cassette tapes,
CDs, or DVDs. However, the rear seat passengers
can only control the sources that the front seat
passengers are not listening to. For example, rear
seat passengers may listen to and control
cassette tapes, CDs, or DVDs through the
headphones while the driver listens to the radio
through the front speakers. The rear seat
passengers have control of the volume for each
set of headphones.
The front seat audio controls always have priority
over the RSA controls. If the front seat
passengers switch the source for the main radio to
a remote source, the RSA will not be able to
control the source. You can operate the rear seat
audio when the main radio is off.
P(Power):Press this button to turn the system
on or off. The rear speakers will be muted
when the power is turned on.
u(Volume):Turn this knob to increase or to
decrease the volume. The left volume knob
controls the left wired headphones and the right
volume knob controls the right wired headphones.
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Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet.
If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can cause
station frequencies to interfere with each other.
For better radio reception, most AM radio stations
boosts the power levels during the day, and then
reduce these levels during the night. Static can also
occur when things like storms and power lines
interfere with radio reception. When this happens,
try reducing the treble on your radio.
FM Stereo
FM stereo gives the best sound, but FM signals
reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM signals,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels can cause
loss of the XM™ signal for a period of time.
The radio could display NO XM SIGNAL to indicate
interference.
298

The heavier the rain, the harder it is to see. Even if
your windshield wiper blades are in good shape, a
heavy rain can make it harder to see road signs and
traffic signals, pavement markings, the edge of the
road, and even people walking.
It is wise to keep your wiping equipment in good
shape and keep your windshield washer uid
reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs of
streaking or missing areas on the windshield, or
when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They may
not work as well in a quick stop and may
cause pulling to one side. You could lose
control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your brakes.
Try to avoid puddles. But if you cannot, try to slow
down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
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Customer Assistance and Information....... 526
Customer Satisfaction Procedure............... 526
Online Owner Center................................. 529
Customer Assistance for Text
Telephone (TTY) Users.......................... 530
Customer Assistance Offices..................... 530
GM Mobility Reimbursement Program........ 531
Roadside Assistance Program................... 532
Courtesy Transportation............................. 535
Vehicle Data Collection and Event
Data Recorders...................................... 538
Collision Damage Repair........................... 539Reporting Safety Defects............................ 544
Reporting Safety Defects to the
United States Government..................... 544
Reporting Safety Defects to the
Canadian Government............................ 544
Reporting Safety Defects to
General Motors...................................... 544
Service Publications Ordering
Information............................................. 545
Section 7 Customer Assistance Information
525

When contacting GMC, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your new
vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to lling out a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
527

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
529

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use the Text
Telephones (TTYs), GMC has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with GMC
by dialing: 1-800-GMC-8583 (462-8583).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail GMC, the letter should be
addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))Roadside Assistance: 1-800-GMC-8782
(462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
530