Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to x the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
472
Cleaning
Aluminum or Chrome-Plated Wheels........ 421
Exterior Lamps/Lenses............................. 419
Fabric/Carpet........................................... 416
Finish Care.............................................. 419
Inside of Your Vehicle.............................. 415
Instrument Panel, Vinyl, and Other
Plastic Surfaces.................................... 418
Leather.................................................... 417
Tires........................................................ 422
Underbody Maintenance........................... 423
Washing Your Vehicle.............................. 419
Weatherstrips........................................... 418
Windshield and Wiper Blades................... 420
Climate Control System............................... 173
Outlet Adjustment..................................... 176
Clutch, Hydraulic......................................... 336
Collision Damage Repair............................. 469
Comfort Guides, Rear Safety Belt................. 39
Compass............................................139, 142
Content Theft-Deterrent............................... 112
Control of a Vehicle..................................... 246Coolant
Engine Temperature Gage........................ 187
Heater, Engine......................................... 119
Cooling System........................................... 342
Cruise Control............................................. 163
Cruise Control Light.................................... 192
Cupholder(s)................................................ 150
Customer Assistance Information
Courtesy Transportation........................... 465
Customer Assistance for Text
Telephone (TTY) Users ......................... 460
Customer Assistance Offices.................... 460
Customer Satisfaction Procedure.............. 456
GM Mobility Reimbursement Program...... 461
Reporting Safety Defects to General
Motors.................................................. 474
Reporting Safety Defects to the
Canadian Government.......................... 474
Reporting Safety Defects to the
United States Government.................... 474
Roadside Assistance Program.................. 462
Service Publications Ordering
Information........................................... 475
480
