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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
36,000 miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
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•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
instrument panel by the radio. The
hazard flashers will operate when
the ignition is in any position or if
the key is not in the ignition.
Push in the flasher control and all
front and rear direction signals will
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
40 15A* Engine #1 (A/C relay coil, IMRC,
HEGO sensors, Canister purge,
Transmission module)
41 25A* Horn
42 10A* A/C clutch
43 15A* Engine #2 (Cooling fan relays,
Injectors, PCM, MAF sensor, IAC,
Ignition coil, ESM)
44 10A* Heated PCV
45 15A* High beams
46 20A* Trailer stop/turn lamps
47 15A* Fuel pump, Fuel pump shut-off
switch
48 — Not used
49 10A* PCM KAP, Canister vent
50 10A* Alternator
51 10A* Adjustable pedals (non-memory)
or memory module
52 20A* Trailer tow park lamps
53 10A* Heated mirrors
54 30A* Front wiper motor
55 25A* Rear wiper motor
56 30A* Premium sound radio
57 — Not used
58 30A* SJB #1 – Center High-Mounted
Stop Lamp (CHMSL), License
plate lamps, OBD II, Dome lamp,
Auxiliary blend doors, Switch
illumination (feeds F–8, F–9, F–10
and F–11)
59 20A* Radio (non-premium)
60 30A* SJB #4 – Back-up lamps, Door
locks
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Auxiliary relay box (cooling fans)
The relay box is located in the engine compartment by the radiator.
Fuse/Relay
locationFuse amp
ratingDescription
1 — Cooling fan relay #4
2 — Cooling fan relay #5
3 — Cooling fan relay #3
4 — Cooling fan relay #1
5 — Cooling fan relay #2
6 40A* Right-hand cooling fan motor (Vehicles with
trailer tow package only)
7 15A** Low-speed cooling fan circuit breaker
(Vehicles with trailer tow package only)
8 40A* Left-hand cooling fan motor (Vehicles with
trailer tow package)
10A** Low-speed cooling fan circuit breaker
(Vehicles without trailer tow package)
* Maxi fuse **Circuit breaker
CHANGING A FLAT TIRE
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
•If your low tire warning light is on, refer toLow tire warningin this
chapter.
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The use of tire sealants may damage your tires. The use of tire
sealants may also damage your Tire Pressure Monitoring System
and should not be used.
Your vehicle is equipped with a Tire Pressure Monitoring System.
Refer toTire Pressure Monitoring System (TPMS)in the
Tires, Wheels and Loadingchapter for important information. If the
tire pressure monitor sensor becomes damaged, it will no longer
function.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased
risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2.Full-size dissimilar spare with label on wheel:This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above,do not:
•Exceed 50 mph (80 km/h)
•Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
•Tow a trailer
•Use snow chains on the end of the vehicle with the dissimilar spare
tire
•Use more than one dissimilar spare tire at a time
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•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
For vehicles equipped with 4WD, it is not recommended that the vehicle
be operated in 4WD modes with a temporary emergency spare tire. If
4WD operation is necessary, do not operate above speeds of 10 mph
(16 km/h) or for distances above 50 miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
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•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Location of the spare tire and tools
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the TPMS system, all road wheels equipped with the tire pressure
monitoring sensors must be mounted on the vehicle
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toTire Pressure Monitoring System
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper.
Jack Behind the access panel located
on the right rear quarter panel
interior trim.
Jack handle Attached to the jack with a clip.
Flat tire tether, wing screw Inside tire tether kit, next to jack.
Jack extension tool (cargo van
model only)Attached to the jack kit.
Removing the jack and tools
1. Locate the access panel on the interior trim. Rotate the panel
retaining clip and remove the panel.
2. Remove the jack and lug nut wrench by turning the thumbscrew
counterclockwise to relieve tension against the stowage bracket.
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Removing the spare tire
1.Wagon only:Open liftgate and
lift flap in the carpeting on the rear
tub cargo floor to expose the hex
nut. Insert the lug nut wrench on
the hex nut in cargo floor.
Cargo van only:Lift flap in mat to
expose hex nut. Insert extension
tool through access hole and engage
hex nut. Place lug wrench onto end
nut of extension tool.
2. Turn the wrench
counterclockwise until cable is slack
and tire can be slid rearward.
3. Remove the primary retainer from
the center of the tire.
Note:Do not stow the full size tire or any flat tire under the vehicle.
Stowing the primary tether
Note:Ifno tireis to be stowed
under the vehicle, raise the primary
tether by turning the wrench
clockwise until the hex nut ratchets.
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