2007 FORD FREESTAR service

•Heavy or uneven steering efforts may be caused by low power steering
pump fluid level. Check for low power steering pump fluid level before
seeking service by your authorized dealer.
•Do not fill the power steering pump reservoir above the MAX mark on
the reservoir, as this may result in leaks from the reservoir.
If the power steering system breaks down (or if the engine is turned
off), you can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, check for:
•an improperly inflated tire
•uneven tire wear
•loose or worn suspension components
•loose or worn steering components
•improper steering alignment
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
AUTOMATIC TRANSAXLE OPERATION
Brake-shift interlock
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the 4 (ON) position unless the brake pedal is depressed.
If you cannot move the gearshift lever out of P (Park) with the ignition
in the 4 (ON) position and the brake pedal depressed:
1. Apply the parking brake.
2. Insert the key and turn it to the 3
(OFF) position.Apply the brake
pedal and shift to N (Neutral).
3
1
2
5
4
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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
36,000 miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
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flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
This switch is located behind the
service panel on the right side of
the cargo area.
To reset the switch:
1. Turn the ignition OFF.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition ON.
5. Wait a few seconds and return
the key to OFF.
6. Make another check for leaks.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
15
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•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Location of the spare tire and tools
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the TPMS system, all road wheels equipped with the tire pressure
monitoring sensors must be mounted on the vehicle
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toTire Pressure Monitoring System
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper.
Jack Behind the access panel located
on the right rear quarter panel
interior trim.
Jack handle Attached to the jack with a clip.
Flat tire tether, wing screw Inside tire tether kit, next to jack.
Jack extension tool (cargo van
model only)Attached to the jack kit.
Removing the jack and tools
1. Locate the access panel on the interior trim. Rotate the panel
retaining clip and remove the panel.
2. Remove the jack and lug nut wrench by turning the thumbscrew
counterclockwise to relieve tension against the stowage bracket.
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3. Lay the tire flat and secure the cable with wing screw by installing it
on the wing screw retainer in the floor and turning the wing screw
clockwise. You will hear an audible click when the tire is properly
secured.
4. Check that the flat tire is properly secured.
Stowing the spare tire
1. Lay the spare, inflated tire on the ground with the valve stem facing
down.
2. Insert the primary wheel retainer through the center of the wheel.
3. Use the winch mechanism to pull, and raise the tire under the vehicle.
4.Wagon only:Raise the tire by turning the lug nut wrench clockwise
until the hex nut ratchets.
Cargo van only:Raise the tire by turning the jack extension tool
clockwise with the lug nut wrench until the hex nut ratchets.
The effort to turn the jack handle increases significantly and the spare
tire carrier ratchets or slips when the tire is raised to the maximum
tightness. Tighten to the best of your ability, to the point where the
ratchet/slip occurs, if possible. The spare tire carrier will not allow you to
overtighten. If the spare tire carrier ratchets or slips with little effort,
take the vehicle to your authorized dealer for assistance at your earliest
convenience.
5. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
NOTE:Visually check to make sure the wheel plate is resting flat against
the tire.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perScheduled Maintenance Guide),or at
any time that the spare tire is disturbed through service of other
components.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed by wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift, the front
wheels must be placed on a dolly to prevent damage to the transaxle.
If your vehicle must be towed with the drive wheels on the ground:
•Place the transaxle in N (Neutral).
•Do not exceed the distance of 50 miles (80 km).
•Do not exceed the speed of 35 mph (56 km/h).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized dealer for warranty
repairs. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at 1-800-392-3673 (FORD).
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the authorized dealer could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealer to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the authorized dealer and the city where the authorized
dealer is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Better Business Bureau (BBB) AUTO LINE program (U.S.
only).
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