2007 FORD EXPLORER towing

Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
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When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. If you get a flat tire while driving,
do not apply the brake heavily;
instead, gradually decrease your
speed. Hold the steering wheel
firmly and slowly move to a safe
place on the side of the road.
2. Park on a level surface, activate
the hazard flashers and set the
parking brake.
3. Place gearshift lever in P (Park)
and turn engine OFF.
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park).
4. Turn off the power running boards (if equipped). Refer toRunning
boardsin theDriver Controlschapter.
Note:Passengers should not remain
in the vehicle when the vehicle is
being jacked.
5. Block the wheel that is diagonally
opposite of the flat tire using the
wheel chock provided with your
vehicle.
Location of the spare tire and tools
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toChanging tires with TPMSin the
Tires, Wheels and Loadingchapter. Replace the spare tire with a road
tire as soon as possible.
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8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up, toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.1
4 3
2 5
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Owners Guide (post-2002-fmt)
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Roadside Emergencies
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Re-stowing the jack and tools
1. Unblock the wheels.
2. Stow the wheel ornament (if removed) in a safe location in the vehicle
(such as the glove box or jack stowage compartment) so it will not
become damaged. Re-install the wheel ornament onto the wheel once the
tire is repaired or replaced.
3. Stow the jack and tools in their respective locations, making sure they
are fully secured so they do not rattle when you drive.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque within 100 miles (160 km)
after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Lug nut socket
size/Bolt sizeWheel lug nut torque*
lb.ft. N•m
Lug nut socket size:
34” (19 mm) hex
Bolt size:12x20100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that
contacts the wheel. Ensure that any fasteners that attach the rotor to
the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal
contact at the wheel mounting surfaces can cause the wheel nuts to
loosen and the wheel to come off while the vehicle is in motion,
resulting in loss of control.
Note:If there is corrosion on the area where the wheel contacts the
hub, apply a thin film of grease or anti-seize compound on that area.
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WRECKER TOWING
Note:Turn off the power running boards (if equipped) prior to
preparing the vehicle for towing. Refer toRunning boardsin theDriver
Controlschapter.
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle’s battery is discharged, refer toAutomatic transmission
operationin theDrivingchapter for directions on how to move the
gearshift lever out of the P (Park) position, for proper towing.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground (without dollies) and the rear wheels off the ground.
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On 4x4/AWD vehicles, it is recommended that your vehicle be towed
with a wheel lift and dollies or flatbed equipment with all the wheels off
the ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
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Customer Assistance
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Oil overheat can be triggered in severe driving conditions, such as
towing heavy loads over mountainous terrain in extreme hot
temperatures. As oil temperature increases, engine and vehicle speed
will be limited. The transmission will also shift differently.
When the engine oil has cooled, the vehicle will perform normally.
When fail-safe cooling mode is activated
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. Remember that the engine is capable of completely
shutting down automatically to prevent engine damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait approximately 15 minutes for the engine to
cool.
4. Check the coolant level and replenish if low. Look for coolant leakage
in the engine compartment and under the vehicle.
Never remove the coolant reservoir cap while the engine is
running or hot.
5. Restart the engine and take your vehicle to an authorized dealer.
Driving the vehicle without repairing the engine problem
increases the chance of engine damage. Take your vehicle to an
authorized dealer as soon as possible.
FUEL FILTER
For fuel filter replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the fuel filter.
Replace the fuel filter with an authorized Motorcraft part. The
customer warranty may be void for any damage to the fuel system
if an authorized Motorcraft fuel filter is not used.
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS
Important safety precautions
Do not overfill the fuel tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray and fire.
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