ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•
for the New Vehicle Limited Warranty period of three years or
36,000 miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•
lock-out assistance (key replacement cost is the customer’s responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
61 — A/C clutch diode
62 — Fuel pump diode
63 15A* Trailer tow connector (back-up
lamp)
64 — Not used
65 10A* Air suspension logic
66 — Not used
67 10A* Blower coil
68 — Not used
69 30A* Run/Start – passenger
compartment fuse panel
70 20A* PCM (sensors) – EFC, A/C clutch
coil
71 5A* Fuel coil, ISP-R
72 20A* PCM (ignition coils)
73 5A* Transmission ignition
74 20A* PCM (sensors) – HEGO/CMS,
MAFS, EVMV, CMCV, Speed
deactivation switch, VCT
75 5A* 4x4 Integrated Wheel Ends
(IWE) solenoid
76 20A* PCM – VPWR
77 10A* ABS logic, Heated PCV
* Mini Fuses ** Cartridge Fuses
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Your vehicle may be equipped with a conventional spare tire that is
different in one or more of the following: type, brand, size, speed rating
and tread design. If this is the case, this dissimilar spare tire is still rated
for your vehicle loads (GAWR and GVWR). This temporary spare tire is
not equipped with a Tire Pressure Monitor System (TPMS) sensor.
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Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
For vehicles equipped with 4WD, it is not recommended that the vehicle
be operated in 4WD modes with a temporary emergency spare tire. If
4WD operation is necessary, do not operate above speeds of 10 mph
(16 km/h) or for distances above 50 miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
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Spare tire information
Note:If your vehicle is equipped with the tire pressure monitoring
system (TPMS), the system indicator light will illuminate when the spare
is in use. To restore the full functionality of the TPMS system, all road
wheels equipped with the tire pressure monitoring sensors must be
mounted on the vehicle
If your vehicle is equipped with TPMS, have a flat tire serviced by an
authorized dealer in order to prevent damage to the TPMS sensor, refer
toTire Pressure Monitoring System (TPMS)in theTires, Wheels and
Loadingchapter. Replace the spare tire with a road tire as soon as
possible.
Location of the spare tire and tools
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper
Jack tools and jacking instructions Under the access panel located in
the floor compartment behind the
rear seat
Removing the jack and tools
1. Open the liftgate, then locate the
access panel on the floor behind the
3rd row seat. Unlatch and remove
the panel.
2. Remove the jack and tools assembly
tray from the compartment by turning
the wing-nut counterclockwise to
relieve tension against the jack
assembly tray. Remove the bag from
the jack and tool assembly tray by
loosening the strap.
Note:Pay close attention to the orientation of the bag, because it will
have to be reinstalled after changing the tire.
3. Unsnap the wheel lug nut wrench, jack extension and handle from the
plastic tray. Remove the jack and instruction sheet from the tray assembly.
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1. Park on a level surface, activate
hazard flashers and set the parking
brake.
2. Place gearshift lever in P (Park),
turn engine OFF and block the
wheels (both front or both rear) on
the opposite end of the vehicle from
the wheel being changed. If on a
grade, block both wheels on the
downward side of the hill.
3. Turn off the air suspension
system (if equipped - the air
suspension system is controlled
through the message center. Refer
toAir Suspension Systemin theDrivingchapter for more
information).
4. Obtain the spare tire and jack tools from their storage locations.
5. Use the tip of the jack handle to
remove any wheel trim. Loosen each
wheel lug nut one-half turn
counterclockwise but do not remove
them until the wheel is raised off
the ground.
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6. Position the jack according to the
jack locator arrows found on the
frame and turn the jack handle and
extension tool assembly clockwise.
Note:Use the frame rail as the
jacking location point, NOT the
control arm.
7. Raise the vehicle to provide sufficient ground clearance when
installing the spare tire; approximately 1/4 inch (6 mm).
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park). To prevent the vehicle
from moving when you change the tire, be sure that the parking brake
is set and block the wheels (both front or both rear) on the opposite
end of the vehicle from the wheel being changed. If on a grade, block
both opposite wheels on the downward side of the hill. If the vehicle
slips off the jack, someone could be seriously injured.
•Front
•Rear
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