2007 FORD CROWN VICTORIA roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To initiate a claim with the BBB AUTO LINE, you will be asked for your
name and address, general information about your new vehicle,
information about your warranty concerns and any steps you have
already taken to try to resolve them. You will then be mailed a Customer
Claim Form that you will need to complete, provide proof of vehicle
ownership, sign and return the Customer Claim Form to the BBB. Upon
receipt, the BBB will review the claim for eligibility under the Program
Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2007 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
210

WAXING
Applying Motorcraft Paint Sealant (ZC-45) to your vehicle every six
months will assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2007 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA(fus)
Cleaning
216

autolock .....................................83
keypad .......................................90
programming entry code .........90
Keys .......................................82, 95
positions of the ignition .........167
L
Lamps
autolamp system .......................38
bulb replacement
specifications chart ..................42
daytime running light ...............39
headlamps .................................38
headlamps, flash to pass ..........39
instrument panel, dimming .....40
interior lamps .....................41–43
replacing bulbs .........................43
Lane change indicator
(see Turn signal) ........................40
Lights, warning and indicator ....10
anti-lock brakes (ABS) ..........172
Limited slip axle
(see Traction Loc) ....................177
Load limits .................................157
Locks
autolock .....................................83
childproof ..................................85
doors ..........................................82
Lubricant specifications ...........256
Lug nuts ....................................200
Lumbar support, seats .............102
M
Message center ...........................73
english/metric button ...............77
system check button ................76
warning messages .....................78Mirrors .........................................63
automatic dimming rearview
mirror ........................................62
fold away ...................................63
heated ........................................63
side view mirrors (power) .......63
Moon roof ....................................68
Motorcraft parts ........220, 237, 254
O
Octane rating ............................242
Oil (see Engine oil) ..................226
P
Parking brake ............................173
Parts (see Motorcraft parts) ....254
Passenger Occupant
Classification Sensor .................105
Pedals (see Power adjustable
foot pedals) .................................64
Power adjustable foot pedals .....64
Power distribution box
(see Fuses) ...............................190
Power door locks ..................82–83
Power mirrors .............................63
Power point .................................60
Power steering ..................175–176
fluid, checking and adding ....250
fluid, refill capacity ................256
Power Windows ...........................61
R
Radio ..........................18, 20, 23, 28
Rear window defroster ...............37
2007 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA(fus)
Index
267