Page 386 of 436

EMISSION CONTROL SYSTEM MAINTENANCE
The “Scheduled” maintenance services, listed inbold
typemust be done at the times or mileages specified to
assure the continued proper functioning of the emission
control system. These, and all other maintenance services
included in this manual, should be done to provide best
vehicle performance and reliability. More frequent main-
tenance may be needed for vehicles in severe operating
conditions such as dusty areas and very short trip
driving.
Inspection and service also should be done any time a
malfunction is suspected.
NOTE:Maintenance, replacement, or repair of the emis-
sion control devices and systems on your vehicle may be
performed by any automotive repair establishment or
individual using any automotive part, which has been
certified pursuant to U.S. EPA or, in the State of Califor-
nia, California Air Resources Board regulations.
MAINTENANCE SCHEDULES
There are two maintenance schedules that show the
requiredservice for your vehicle.
First is ScheduleB. It is for vehicles that are operated
under the conditions that are listed below and at the
beginning of the schedule.
•Day or night temperatures are below 32°F (0°C)
•Stop and go driving
•Excessive engine idling
•Driving in dusty conditions
•Short trips of less than 10 miles (16.2 km)
•More than 50% of your driving is at sustained high
speeds during hot weather, above 90°F (32°C)
•Trailer towing
•Taxi, police, or delivery service (commercial service)
386 MAINTENANCE SCHEDULES
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Schedule “B”
Follow this schedule if you usually operate your vehicle
under one or more of the following conditions.
•Day or night temperatures are below 32°F (0°C)
•Stop and go driving
•Excessive engine idling
•Driving in dusty conditions
•Short trips of less than 10 miles (16.2 km)
•More than 50% of your driving is at sustained high
speeds during hot weather, above 90°F (32°C)
•Trailer towing
•Taxi, police, or delivery service (commercial service)
•Off-road or desert driving
•If equipped for and operated with E-85 (ethanol)
fuel.
NOTE:IfANYof these apply to you then change your
engine oil every 3,000 miles (5 000 km) or 3 months,
whichever comes first and follow “Schedule B” of the
“Maintenance Schedules” section of this manual.
NOTE:IfANYof these apply to you then flush and
replace your engine coolant/anti-freeze every 102,000
miles (170 000 km) or 60 months, whichever comes first,
and follow “Schedule B” of the “Maintenance Schedules”
section of this manual.
SCHEDULE “B” 389
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Page 402 of 436
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
† Applies only if vehicle is used for frequent trailer
towing or fleet/commercial service.
This maintenance is recommended by the manufac-
turer to the owner, but is not required to maintain
emissions warranty.‡Off-highway operation, trailer towing, taxi, limousine,
bus, snow plowing, or other types of commercial service
or prolonged operation with heavy loading, especially in
hot weather, require front and rear axle service indicated
witha‡inSchedule “B”. Perform these services if the
vehicle is usually operated under these conditions.
402 SCHEDULE “B”
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Page 410 of 436
Miles 132,000 138,000 144,000 150,000
(Kilometers) (220 000) (230 000) (240 000) (250 000)
[Months] [132] [138] [144] [150]
Flush and replace the engine coolant/anti-freeze, if not
done at 120,000 miles (200 000 km).X
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts. This maintenance is recommended by the manufac-
turer to the owner, but is not required to maintain
emissions warranty.
410 SCHEDULE “A”
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Page 411 of 436
IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle ..............................412
▫Prepare For The Appointment............412
▫Prepare A List........................412
▫Be Reasonable With Requests.............412
If You Need Assistance...................412
Warranty Information (U.S. Vehicles Only).....415
MoparParts.........................415Reporting Safety Defects..................415
▫In Canada..........................415
Publication Order Forms..................416
Department Of Transportation Uniform
Tire Quality Grades.....................417
▫Treadwear..........................417
▫Traction Grades......................417
▫Temperature Grades...................418
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Page 412 of 436

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
412 IF YOU NEED CONSUMER ASSISTANCE
Page 413 of 436

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 413
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Page 414 of 436

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
414 IF YOU NEED CONSUMER ASSISTANCE