SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
374 IF YOU NEED CONSUMER ASSISTANCE
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
CallTollFreeat:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
VisitusontheWorldWideWebat:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
378 IF YOU NEED CONSUMER ASSISTANCE
ABS (Anti-Lock Brake System)............. 226
Adding Engine Coolant (Antifreeze)......... 323
Adding Fuel.......................... 265
Adding Rear Washer Fluid................ 202
Adding Washer Fluid..............103,202,321
Adjustable Pedals....................... 105
Air Cleaner, Engine (Engine Air Cleaner Filter) . 314
Air Conditioner Maintenance.............. 318
Air Conditioning....................191,193
Air Conditioning Controls................ 191
Air Conditioning Filter................199,319
Air Conditioning, Operating Tips........... 200
Air Conditioning Refrigerant...........318,319
Air Conditioning System...........191,193,318
Air Pressure, Tires...................145,245
Airbag................................ 41
Airbag Deployment.................... 46,47
Airbag Light.................... 46,49,61,142
Airbag Maintenance...................... 49
Airbag, Side........................... 47
Airbag, Window (Side Curtain)........... 42,47
Alarm (Security Alarm).................. 145
Alarm System (Security Alarm)............. 15Alignment and Balance.................. 251
All Wheel Drive (AWD)...............223,331
Alterations/Modifications, Vehicle............ 7
Antenna, Satellite Radio.................. 187
Antifreeze (Engine Coolant)............323,350
Disposal............................ 325
Anti-Lock Brake System (ABS)............. 226
Anti-Lock Warning Light..............147,228
Anti-Theft Security Alarm (Theft Alarm)...... 15
Anti-Theft System...................... 145
Appearance Care....................... 332
Auto Down Power Windows............... 28
Auto Up Power Windows................. 28
AutomaticDimmingMirror ................ 67
Automatic Door Locks.................. 24,25
Automatic Headlights.................... 96
Automatic Temperature Control (ATC)....... 193
Automatic Transaxle
Special Additives..................... 331
Automatic Transmission............214,219,330
Adding Fluid.....................330,352
Autostick ........................... 223
Fluid and Filter Changes................ 330
382 INDEX
Cargo Management System............... 122
Cargo Organizer...................... 127
Rollaway Tonneau Cover............... 125
Tri-Fold Load Floor.................... 123
Waterproof Liner..................... 127
Cargo Tie-Downs....................... 128
Cassette Tape and Player Maintenance....... 189
Catalytic Converter..................... 315
CD (Compact Disc) Player.............161,167
Cellular Phone.......................... 70
Chains, Tire........................... 252
Changing A Flat Tire.................... 286
Chart, Tire Sizing....................... 237
Check Engine Light (Malfunction Indicator
Light) ............................... 307
Child Restraint................. 51,52,53,55,56
Child Restraint Tether Anchors........... 54,55
Child Safety Locks....................... 25
Clean Air Gasoline...................... 262
Cleaning
Wheels............................. 334
Climate Control........................ 191
Clock ..........................162,168,179Compact Disc (CD) Maintenance........... 190
Compact Spare Tire..................... 247
Compass............................. 153
Compass Calibration.................... 153
Compass Variance...................... 153
Computer, Trip/Travel................... 150
Console.............................. 122
Console, Floor......................... 122
Console, Overhead...................... 109
Contract, Service....................... 376
Coolant Pressure Cap (Radiator Cap)........ 324
Cooling System........................ 322
Adding Coolant (Antifreeze)............. 323
Coolant Capacity..................... 350
Coolant Level.....................322,325
Disposal of Used Coolant............... 325
Drain, Flush, and Refill................. 322
Inspection........................... 325
Points to Remember................... 326
Pressure Cap........................ 324
Radiator Cap........................ 324
Selection of Coolant (Antifreeze)....323,350,351
Cruise Control (Speed Control)............. 106
384 INDEX
CruiseLight ........................... 140
CupHolder ........................121,336
Customer Assistance.................... 374
Data Recorder, Event..................... 49
Daytime Running Lights.................. 98
Dealer Service......................... 308
Defroster, Rear Window.................. 202
Defroster, Windshield............... 61,192,197
Delay (Intermittent) Wipers............102,201
Diagnostic System, Onboard............... 306
Dimmer Switch, Headlight................. 99
Disposal
Antifreeze (Engine Coolant)............. 325
Door Locks............................ 22
Door Locks, Automatic................... 24
Door Opener, Garage.................... 110
DriveBelts ............................ 314
Driving
On Slippery Surfaces.................. 224
DVD Player (Video Entertainment System).... 183
Electric Remote Mirrors................... 69Electrical Power Outlets.................. 118
Electronic Speed Control (Cruise Control)..... 106
Electronic Stability Program (ESP).......... 233
Electronic Throttle Control Warning Light..... 141
Electronic Vehicle Information Center (EVIC) . . 148
Emergency, In Case of
Freeing Vehicle When Stuck............. 297
Hazard Warning Flasher................ 284
Jacking............................. 286
Jump Starting........................ 294
Overheating......................... 284
Towing ............................. 298
Emission Control System Maintenance....307,354
Engine.........................303,304,305
Air Cleaner.......................... 314
Block Heater......................... 211
Break-In Recommendations............... 59
Checking Oil Level.................309,310
Compartment..................303,304,305
Coolant (Antifreeze)................322,351
Cooling ............................ 322
Exhaust Gas Caution.............. 32,60,264
FailstoStart ......................... 209
INDEX 385
10
Load Leveling System................... 131
Loading Vehicle.....................267,268
Capacities........................... 268
Tires ............................... 240
Locks................................ 22
AutoUnlock ......................... 25
ChildProtection ....................... 25
Door............................... 22
Power Door.......................... 23
Low Tire Pressure System................ 254
Lower Anchors and Tether for CHildren
(LATCH)............................ 54,55
Lubrication, Body....................... 320
Luggage Rack (Roof Rack)................ 129
Lumbar Support........................ 92
Maintenance Free Battery................. 316
Maintenance Procedures.................. 309
Maintenance Schedule................... 354
Schedule “A”........................ 367
Schedule “B”........................ 357
Malfunction Indicator Light (Check Engine) . 147,307
Manual, Service........................ 377Methanol............................. 262
Mini-Trip Computer..................... 150
Mirrors ............................... 67
AutomaticDimming .................... 67
Electric Remote....................... 69
ExteriorFolding ....................... 68
Heated.............................. 69
Outside ............................. 68
Rearview............................ 67
Vanity .............................. 69
Modifications/Alterations, Vehicle............ 7
Monitor, Tire Pressure System............. 254
Mopar Parts........................308,376
MTBE/ETBE.......................... 262
Multi-Displacement Engine System.......... 230
Multi-Function Control Lever............... 99
Navigation Radio....................... 179
Navigation System...................... 179
NewVehicleBreak-InPeriod ............... 59
Occupant Restraints...................... 33
Octane Rating, Gasoline (Fuel)............. 261
390 INDEX
Satellite Radio Antenna.................. 187
Schedule, Maintenance................... 354
Seat Belt Maintenance................... 336
Seat Belt Reminder...................... 39
Seat Belts.............................. 33
Adjustable Upper Shoulder Anchorage...... 37
And Pregnant Women.................. 40
Child Restraint.................... 51,53,56
Extender............................ 41
Front Seat......................... 33,34
Operating Instructions.................. 34
Pretensioners......................... 38
Rear Seat............................ 33
Reminder........................... 143
Untwisting Procedure................... 38
Seats................................. 89
Adjustment.......................... 89
Heated.............................. 92
Lumbar Support....................... 92
Power.............................. 90
Rear Folding......................... 94
Reclining ............................ 91
Security Alarm (Theft Alarm)............ 15,145Selection of Coolant (Antifreeze).........323,351
Self-SealingTires ....................... 252
Sentry Key (Immobilizer).................. 13
Service Assistance...................... 374
ServiceContract ........................ 376
Service Engine Soon Light (Malfunction
Indicator) ............................. 147
Service Manuals........................ 377
Setting the Clock.................162,168,179
Settings, Personal....................... 156
Shifting.............................. 211
Automatic Transmission.......... 211,214,219
Shoulder Belt Upper Anchorage............. 37
Shoulder Belts.......................... 33
Side Airbag............................ 47
Signals, Turn........................ 99,142
Slippery Surfaces, Driving On............. 224
Snow Chains (Tire Chains)................ 252
Snow Tires............................ 253
Spare Tire.......................247,248,287
Spark Plugs........................... 314
Speed Control (Cruise Control)............. 106
Speedometer.......................... 140
INDEX 393
10