2007 CHRYSLER PACIFICA phone

2007 Passenger Cars7
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60
Basic Warranty will cover the adjustment, repair or replacement of
any factory-installed part of your vehicle except tires for 3 years or
60,000 kilometres, whichever occurs first. The following items are
exceptions; they are only covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:
light bulbs and fuses


brakes (rotors, pads, linings and drums)
windshield and rear window
wheel alignment and wheel balancing
Tires are warranted by the tire manu facturers, not by
DaimlerChrysler. For details, see the tire manu fac t urer’s warranty
booklet in your glovebox. Your DaimlerChrysler Retailer may be
able to assist you if you experience a problem with a factory-installed
tire.
Tires and spare tire should be replaced after six years, regardless
of the remaining tread. Failure to follow this warning can result
in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
Your Koss headphones are warranted by the manufacturer,
not by DaimlerChrysler. For details, see the Koss manufacturer’s
warranty card in your glovebox.
3/60 BASIC WARRANTY

2007 Passenger Cars13
WHAT IS NOT COVERED
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated
or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or con-
sequential damages such as loss of use of your vehicle, loss of
time, inconvenience, expense for fuel, telephone, travel, rental
car, overnight accommodation, loss or damage to your personal
property, commercial loss, loss of income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required
because of non-DaimlerChrysler modifications, installation of
special equipment or accessories, or use of special materials,
fuels or additives. This includes special bodies, body conversions,
fuel system conversions, trailer hitches, window tints, sunroofs,
theft alarms, etc. Non-DaimlerChrysler modifications do not by
themselves void your warranty, but they are not covered by your
warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equip ment,
materials or additives not supplied by DaimlerChrysler or not
certified for use on your vehicle. Performance and racing parts are
considered to be non-DaimlerChrysler parts.

2007 Passenger Cars18
CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001

2007 Passenger Cars21
ROADSIDE ASSISTANCE
If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in
sound operating condition. Tire repairs are not covered.
If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations
permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the
cost of fuel purchased will be your responsibility.
Please read “About Roadside Assistance” (page 22) because there
are some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE
(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program,
call this toll-free number anytime, from any location in Canada
or the United States: 1-800-363-4869 (this number does not ring
at DaimlerChrysler Canada). Please identify yourself as a
DaimlerChrysler vehicle own er and be ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number where
you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: In severe weather, some delays may be expected.
You will have to personally authorize the service provided
by the tow company
If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years
or 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable), whichever occurs first. If you call the toll-free number
for assistance after the Program expires, you will have to pay for the
service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs
after the program expires, towing (only) will be provided on a
reimbursement basis. Call the toll-free number and service will be
dispatched, but you will have to pay for the tow. For reimbursement
consideration, see your authorized retailer for further details.
*See page 10.

2007 Passenger Cars22
ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not
a warranty, but the coverage is concurrent with the Basic and
Powertrain Warranties.
Covered service must be provided in Canada or the
Continental United States and is limited to plated and insured
vehicles that use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly
travelled and maintained public road (such as beaches, recreational
areas, construction sites, open fields, private and seasonal roads).
Cross-country, logging, auto cross and any other form of off-road
use is not covered.
The program does not cover winching or towing for
vehicles that become stuck while ploughing snow.
The program does not cover repeat calls for the same problem
(if avoidance of the problem is within the control of the driver or
owner), or towing from one retailer to another, or service if the
driver appears to be under the influence of alcohol or drugs.The program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle
warranty will be provided by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of
an accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damage
suffered when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential
damages” connected with the failure of your vehicle or providing
services to you. Such damages include lost time, inconvenience, loss
of use of your vehicle, rental cars, fuel, telephone, travel or lodging,
loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damage
to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing
company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before any
repairs are performed.