
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
338 IF YOU NEED CONSUMER ASSISTANCE

Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
340 IF YOU NEED CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
IF YOU NEED CONSUMER ASSISTANCE 341
9

•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
CallTollFreeat:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
VisitusontheWorldWideWebat:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
342 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
IF YOU NEED CONSUMER ASSISTANCE 343
9

Check Engine Light
(MalfunctionIndicatorLight) .............. 273
Child Restraint................... 47,49,52,53
Child Restraint Tether Anchors........... 50,52
Child Safety Locks....................... 23
Clean Air Gasoline...................... 246
Cleaning
Wheels............................. 297
Climate Control........................ 183
Clock ..........................157,160,171
Compact Disc (CD) Maintenance........... 182
Compass............................. 149
Compass Calibration.................... 149
Compass Variance...................... 149
Computer, Trip/Travel................... 147
Console.............................. 127
Console, Floor......................... 127
Console, Overhead...................... 115
Contract, Service....................... 340
Coolant Pressure Cap (Radiator Cap)........ 289
Cooling System........................ 287
Adding Coolant (Antifreeze)............. 289
Coolant Capacity..................... 313Coolant Level.....................287,290
Disposal of Used Coolant............... 290
Drain, Flush, and Refill................. 287
Inspection........................... 290
Points to Remember................... 290
Pressure Cap........................ 289
Radiator Cap........................ 289
Selection of Coolant (Antifreeze)....288,313,314
Cruise Control (Speed Control)............. 109
CruiseLight ........................... 136
CupHolder ........................126,299
Customer Assistance.................... 338
Data Recorder, Event..................... 46
Daytime Running Lights.................. 98
Dealer Service......................... 274
Defroster, Rear Window.................. 191
Defroster, Windshield.................. 58,187
Delay(Intermittent)Wipers ............... 101
Diagnostic System, Onboard............... 272
Dimmer Switch, Headlight................. 99
Disposal
Antifreeze (Engine Coolant)............. 290
348 INDEX

Fog ............................. 98,136
Hazard Warning Flasher................ 256
Headlight Switch...................... 95
Headlights........................ 95,307
Headlights On With Wipers........... 96,102
High Beam........................ 99,140
High Beam Indicator................... 140
IlluminatedEntry ...................... 17
Instrument Cluster.................. 95,136
Interior ..........................100,115
License............................. 312
Lights On Reminder.................... 98
Low Fuel........................... 136
LowTire ............................ 141
Malfunction Indicator (Check Engine)...... 143
Oil Pressure......................... 143
Passing............................. 99
Reading............................ 115
Seat Belt Reminder.................... 140
Service............................. 307
Service Engine Soon
(MalfunctionIndicator) .................. 143
SmartBeams.......................... 96Tire Pressure Monitoring (TPMS).......141,239
Traction Control...................... 219
Turn Signal........................ 98,136
VanityMirror ......................... 65
Voltage ............................. 142
Warning (Instrument Cluster Description) . . . 136
Load Leveling System................... 129
Loading Vehicle.....................252,253
Capacities........................... 253
Tires ............................... 225
Locks................................ 21
AutoUnlock ......................... 23
ChildProtection ....................... 23
Door............................... 21
Power Door.......................... 21
Low Tire Pressure System................ 239
Lower Anchors and Tether for
CHildren (LATCH).................... 50,52
Lubrication, Body....................... 284
Lumbar Support........................ 87
Maintenance Free Battery................. 281
Maintenance Procedures.................. 275
INDEX 353
10

Maintenance Schedule................... 318
Schedule “A”........................ 331
Schedule “B”........................ 321
Malfunction Indicator Light
(Check Engine)......................143,273
Manual, Service........................ 341
Memory Feature (Memory Seat)............. 90
Memory Seat........................... 90
Memory Seats and Radio.................. 90
Methanol............................. 247
Mini-Trip Computer..................... 147
Mirrors ............................... 63
AutomaticDimming .................... 63
Electric Remote....................... 64
ExteriorFolding ....................... 64
Heated.............................. 65
Outside ............................. 63
Vanity .............................. 65
Modifications/Alterations, Vehicle............ 7
Monitor, Tire Pressure System............. 239
Mopar Parts........................274,340
MTBE/ETBE.......................... 247
Multi-Function Control Lever............... 98Navigation Radio....................... 170
Navigation System...................... 170
NewVehicleBreak-InPeriod ............... 55
Occupant Restraints...................... 30
Octane Rating, Gasoline (Fuel)............. 246
Odometer............................ 140
Trip ............................... 140
Oil, Engine.........................275,314
Capacity............................ 313
Change Interval...................... 276
Checking........................... 275
Dipstick ............................ 275
Disposal............................ 278
Filter...........................278,314
Filter Disposal....................... 278
Materials Added to.................... 277
Recommendation..................277,313
Viscosity.........................277,313
Onboard Diagnostic System............272,273
Opener, Garage Door (HomeLink) ......... 116
Operating Precautions................... 272
Outside Rearview Mirrors................. 63
354 INDEX