2007 CHRYSLER 300 C service

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HOW TO GET SERVICE
HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Chrysler or Dodge
Retailer. If you move or are travelling in Canada, warranty service
may be requested from any authorized DaimlerChrysler Retailer, but
preferably one who sells the same Chrysler or Dodge brand vehicle as
yours.
IN THE UNITED STATES (INCLUDING U.S. POSSESSIONS AND TERRITORIES)
AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and
your vehicle remains registered in Canada, your DaimlerChrysler
Canada Warranty will still apply. Service may be requested at any
authorized Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle
to an authorized Chrysler or Dodge Retailer. If the authorized
retailer charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done.
When your vehicle returns to Canada, contact the DaimlerChrysler
Canada Customer Assistance Centre (page 18) for reimbursement
consideration. Reimbursement will not be considered if the vehicle
does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle
importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact
the DaimlerChrysler Motors Customer Assistance office at
1-800-992-1997 to obtain the necessary documentation to register
your vehicle and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not
followed the procedure set out above, your vehicle will no longer
be eligible for warranty coverage of any kind. (Vehicles registered to
Canadian Government officials or military personnel on assignment
outside of Canada will continue to be covered by the Basic Warranty.)
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 24 for details on available
service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without in cur ring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar
® or Autopar® brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new
parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:❏ Your name, address and phone number
❏ The name of your dealer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for
all new 2007 vehicles which have a 3-year or 60,000-kilometre Basic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for five
years or 100,000 kilometres, whichever occurs first, from the vehicle’s
warranty start date. Vehicles placed in police, taxi, limousine, postal
or ambulance service and all SRT vehicles are covered for roadside
assistance for three years or 60,000 kilometres only (whichever
occurs first). Roadside assistance service will be provided to the owner
or driver of an eligible vehicle.
NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
DaimlerChrysler Canada Retailer which services your brand of vehicle
(or to the DaimlerChrysler Canada Retailer of your choice, provided it
is within a 35-kilometre distance of the point of breakdown).
STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once
the winch is performed, you will be responsible for paying the service
facility for the winch and the tow.
DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest DaimlerChrysler Retailer (or to
the DaimlerChrysler Retailer of your choice provided it is within a
35-kilometre distance of the point of breakdown).
LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limited
to providing access to the seating area only and does not include the
cost of replacing keys.)
ROADSIDE
ASSISTANCE
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ROADSIDE ASSISTANCE
FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in
sound operating condition. Tire repairs are not covered.
OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations
permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the
cost of fuel purchased will be your responsibility.
Please read “About Roadside Assistance” (page 22) because there
are some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE
(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program,
call this toll-free number anytime, from any location in Canada or
the United States: 1-800-363-4869 (this number does not ring
at DaimlerChrysler Canada). Please identify yourself as a
DaimlerChrysler Vehicle own er and be ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number
where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: In severe weather, some delays may be expected
You will have to personally authorize the service provided
by the tow company
If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years
or 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable), whichever occurs first. If you call the toll-free number
for assistance after the program expires, you will have to pay for the
service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs
after the program expires, towing (only) will be provided on a
reimbursement basis. Call the toll-free number and service will be
dispatched, but you will have to pay for the tow. For reimbursement
consideration, see your authorized retailer for further details.
*See page 10.
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not
a warranty, but the coverage is concurrent with the Basic and
Powertrain Warranties.
Covered service must be provided in Canada or the
Continental United States and is limited to plated and insured
vehicles that use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly
travelled and maintained public road (such as beaches, recreational
areas, construction sites, open fields and private roads). Cross-
country, logging, auto cross and any other form of off-road use is
not covered.
The program does not cover winching or towing for
vehicles that become stuck while ploughing snow.
The program does not cover repeat calls for the same problem
(if avoidance of the problem is within the control of the driver or
owner), or towing from one retailer to another, or service if the
driver appears to be under the influence of alcohol or drugs.The program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle
warranty will be provided by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of
an accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damage
suffered when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential
damages” connected with the failure of your vehicle or providing
services to you. Such damages include lost time, inconvenience, loss
of use of your vehicle, rental cars, fuel, telephone, travel or lodging,
loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damage
to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing
company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before any
repairs are performed.
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ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is
abuse of the services or requests for service become unreasonable or
too frequent.
The program may be amended or cancelled at any time
without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown
at a considerable distance from a DaimlerChrysler Canada Retailer,
we reserve the right to engage a nearby non-DaimlerChrysler service
facility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing retailer, transportation by rail or water may
be necessary. The program will cover a tow to the dock or rail
terminal and also to the retailer at the end of the trip, but special
transportation by rail or water must be arranged for and paid by
you. We will reimburse you for special transportation costs, up to
$300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the
program, you may claim reimbursement under the following
conditions:


bill and towing invoice
side Assistance
contractor rates, to a maximum of $100 per incident, unless
otherwise noted

by you will be accepted for consideration for reimbursement.
Originals will be returned upon request

DaimlerChrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claim
presented for payment later than 30 days from the date the service
was performed, or if service was provided by an unlicenced garage
or individual.
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As complete as our new warranty is, it may not give you total
protection for your ownership period, nor does it provide the
regular maintenance which is required to keep your new vehicle
at its optimal operating condition. If you lease a vehicle, you
should be aware of your obligation to maintain and repair
the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicle’s factory warranty from the day of delivery and provide
mechanical coverage on most major components
†† when your
factory warranty expires. There are three types of plans available for
purchase to suit most needs and the average length of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance
service and all SRT vehicles may qualify for a service contract.
Please see your selling retailer for “Special Use” Service Contract
availability.
††Subject to limitations. Details available at your selling retailer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHRYSLER
CANADA SERVICE
CONTRACTS
2007 Chrysler 300C/300