If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
571
Climate Control System............................... 217
Air Filter, Passenger Compartment........... 228
Dual......................................................... 220
Outlet Adjustment..................................... 223
Rear...............................................224, 226
Collision Damage Repair............................. 568
Comfort Guides, Rear Safety Belt................. 52
Compact Spare Tire.................................... 516
Compass..................................................... 254
Content Theft-Deterrent............................... 146
Control of a Vehicle..................................... 376
Convenience Center.................................... 186
Convenience Net................................185, 186
Coolant
Engine Temperature Gage........................ 241
Heater, Engine......................................... 154
Cooling System........................................... 454
Cruise Control............................................. 200
Cruise Control Light.................................... 247
Cupholder(s)................................................ 180
Customer Assistance Information
Courtesy Transportation........................... 565
Customer Assistance for Text
Telephone (TTY) Users......................... 560
Customer Assistance Offices.................... 560
Customer Satisfaction Procedure.............. 556Customer Assistance Information (cont.)
GM Mobility Reimbursement Program...... 561
Reporting Safety Defects to
General Motors..................................... 573
Reporting Safety Defects to the
Canadian Government.......................... 573
Reporting Safety Defects to the
United States Government.................... 573
Roadside Assistance Program.................. 562
Service Publications Ordering
Information........................................... 574
D
Daytime Running Lamps/Automatic
Headlamp System.................................... 205
Defensive Driving........................................ 372
Delayed Lighting.......................................... 208
Delayed Locking.......................................... 130
DIC Compass.............................................. 254
Disc, MP3................................................... 301
Doing Your Own Service Work.................... 427
Dome Lamp................................................ 207
Door
Automatic Door Lock................................ 131
Delayed Locking...................................... 130
580
