Tips and Troubleshooting Chart
Problem Cause and Solution
The Digital Media system and RSE system will not
come on at all.
A fuse in the car has blown. After checking for short
circuits in the wires, replace the fuse with one of the
same rating.
The RSE screen displays DMS MEDIA NOT
INSERTED.
The DMS cartridge is not fully inserted. Fully insert
the DMS cartridge.
The RSE screen displays DMS MEDIA LOADING.
The system is still booting. Please wait up to
15 seconds for the system to boot and then switch
back to digital media mode.
The RSE screen displays DMS MEDIA ERROR.
The DMS cartridge is not operating properly or is
damaged. See your dealer if the problem persists.
The RSE screen displays DMS MEDIA FILE ERROR.
A  le on your DMS cartridge is corrupted and will
not play properly. Run the PhatNoise DMS Doctor
on your computer and follow the recommendations.
The green light blinks at a steady rate for longer than
20 seconds.
You have updated the  rmware on the DMS
cartridge and the Mobile Digital Media system is
reprogramming itself. DO NOT REMOVE THE DMS
CARTRIDGE. Allow the Digital Media system to
reprogram itself for up to 10 minutes. When
reprogramming is complete, the lights will turn off
and stay off. The system will be ready to use.
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        Tips and Troubleshooting Chart (cont’d)
Problem Cause and Solution
No Sound.
Adjust the volume of the head unit.
Make sure the head unit has the Digital Media
player as the active source.
No Sound.
The head unit cannot access the Digital Media system.
File(s) on your cartridge may be corrupt. Run the
PhatNoise DMS Doctor on your computer and follow
the recommendations.
If you have just downloaded new  rmware, this is
normal. Wait about seven minutes until the green
light stops blinking, then both lights should go off.
Audio skipping occurs during playback. Many things can cause a “skip”, or any break during
playback. If you are hearing breaks in playback, here
are some things to check:
When you hear a skip, restart the track, or seek
backwards a bit, to hear if the skip is actually in the
music  le.
Check to see if you are using the latest  rmware
and desktop software. This is very important, as
software is updated frequently. See PhatNoise Music
Manager manual.
Sometimes a heavily fragmented cartridge can skip
due to increased seek times. Defragment the
cartridge for best performance. See PhatNoise
Media Manager™ software instructions for
defragmenting a cartridge.
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        FM Stereo
FM stereo will give the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM
signals, causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels may cause
loss of the XM™ signal for a period of time.
The radio may display NO SIGNAL to indicate
interference.
Care of Your CDs and DVDs
Handle CDs carefully. Store them in their original
cases or other protective cases and away from
direct sunlight and dust. The CD player scans the
bottom surface of the disc. If the surface of a
CD is damaged, such as cracked, broken,
or scratched, the CD will not play properly or not
at all. If the surface of a CD is soiled, take a
soft, lint free cloth or dampen a clean, soft cloth in
a mild, neutral detergent solution mixed with
water, and clean it. Make sure the wiping process
starts from the center to the edge.
Do not touch the bottom side of a CD while
handling it; this could damage the surface. Pick up
CDs by grasping the outer edges or the edge of
the hole and the outer edge.
Care of the CD and DVD Player
The use of CD lens cleaners for CDs is not
advised, due to the risk of contaminating the lens
of the CD optics with lubricants internal to the
CD mechanism.
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