2007 CHEVROLET OPTRA 5 motor

Temperature — A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specified indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inflated
and not overloaded. Excessive speed,
underinflation, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you
the longest tire life and best overall performance.
Adjustments to wheel alignment and tire
balancing will not be necessary on a regular basis.
However, if you notice unusual tire wear or your
vehicle pulling to one side or the other, the
alignment may need to be checked. If you notice
your vehicle vibrating when driving on a smooth
road, your tires and wheels may need to be
rebalanced. See your dealer for proper diagnosis.
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Headlamp Wiring
The headlamp wiring is protected by fuses in the
fuse block. An electrical overload will cause
the lamps to turn off. If this happens, have your
headlamp wiring checked right away.
Windshield Wiper Fuses
The windshield wiper motor is protected by an
internal circuit breaker and a fuse. If the motor
overheats due to heavy snow, etc., the wiper will
stop until the motor cools. If the overload is
caused by some electrical problem and not snow,
etc., be sure to get it fixed.
Power Windows and Other Power
Options
Circuit breakers in the fuse block protect the
power windows and other power accessories.
When the current load is too heavy, the circuit
breaker opens and closes, protecting the circuit
until the problem is fixed or goes away.
Fuses and Circuit Breakers
The wiring circuits in your vehicle are protected
from short circuits by a combination of fuses,
circuit breakers and fusible thermal links in
the wiring itself.
Look at the silver-colored band inside the fuse.
If the band is broken or melted, replace the fuse.
Be sure you replace a bad fuse with a new
one of the identical size and rating.
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Part A: Scheduled Maintenance
Services
In this part are scheduled maintenance services
which are to be performed at the mileage intervals
specified.
Using the Maintenance Schedule
We at General Motors want to keep your vehicle
in good working condition. But we do not know
exactly how you will drive it. You may drive short
distances only a few times a week. Or you
may drive long distances all the time in very hot,
dusty weather. You may use your vehicle in
making deliveries. Or you may drive it to work, to
do errands, or in many other ways.
Because of the different ways people use their
vehicles, maintenance needs may vary. You may
need more frequent checks and replacements.
So please read the following and note how
you drive. If you have questions on how to keep
your vehicle in good condition, see your dealer.This part tells you the maintenance services you
should have done and when to schedule them.
When you go to your dealer for your service
needs, you will know that GM-trained and
supported service people will perform the work
using genuine GM parts.
The proper fluids and lubricants to use are listed
in Part D. Make sure whoever services your
vehicle uses these. All parts should be replaced
and all necessary repairs done before you or
anyone else drives the vehicle.
These schedules are for vehicles that:
•carry passengers and cargo within
recommended limits. You will find these on
the Tire and Loading Information label.
SeeLoading Your Vehicle on page 236.
•are driven on reasonable road surfaces within
legal driving limits.
•use the recommended fuel. SeeGasoline
Octane on page 251.
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Customer Assistance and Information....... 388
Customer Satisfaction Procedure............... 388
Online Owner Center................................. 391
Customer Assistance for Text
Telephone (TTY) Users.......................... 392
Customer Assistance Offices..................... 392
GM Mobility Reimbursement Program........ 394
Roadside Assistance Program................... 394
Courtesy Transportation............................. 398
Vehicle Data Collection and Event
Data Recorders...................................... 400
Collision Damage Repair........................... 401Reporting Safety Defects............................ 405
Reporting Safety Defects to the
United States Government..................... 405
Reporting Safety Defects to the
Canadian Government............................ 405
Reporting Safety Defects to
General Motors...................................... 406
Service Publications Ordering
Information............................................. 406
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Chevrolet
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
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STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps 1 and 2, you should file with the Better
Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage, and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
389

STEP THREE — Canadian Owners:
In the event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors
of Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you file
your complaint to the final decision, should be
completed in about 70 days. We believe our
impartial program offers advantages over courts in
most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer Assistance
Center. Any TTY user in the U.S. can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail Chevrolet, the
letter should be addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA
(243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
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