2007 CHEVROLET OPTRA 5 ESP

Temperature — A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specified indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inflated
and not overloaded. Excessive speed,
underinflation, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you
the longest tire life and best overall performance.
Adjustments to wheel alignment and tire
balancing will not be necessary on a regular basis.
However, if you notice unusual tire wear or your
vehicle pulling to one side or the other, the
alignment may need to be checked. If you notice
your vehicle vibrating when driving on a smooth
road, your tires and wheels may need to be
rebalanced. See your dealer for proper diagnosis.
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If a Tire Goes Flat
It is unusual for a tire to blowout while you are
driving, especially if you maintain your vehicle’s
tires properly. If air goes out of a tire, it is
much more likely to leak out slowly. But if you
should ever have a blowout, here are a few tips
about what to expect and what to do:
If a front tire fails, the flat tire will create a drag
that pulls the vehicle toward that side. Take your
foot off the accelerator pedal and grip the
steering wheel firmly. Steer to maintain lane
position, and then gently brake to a stop well out
of the traffic lane.
A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction
you would use in a skid. In any rear blowout
remove your foot from the accelerator pedal. Get
the vehicle under control by steering the way
you want the vehicle to go. It may be very bumpy
and noisy, but you can still steer. Gently brake
to a stop, well off the road if possible.{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a
at tire. If it is used for anything else, you
or others could be badly injured or killed
if the vehicle slips off the jack. Use the
jack provided with your vehicle only for
changing a at tire.
If a tire goes flat, the next part shows how to use the
jacking equipment to change a flat tire safely.
Changing a Flat Tire
If a tire goes flat, avoid further tire and wheel
damage by driving slowly to a level place.
Turn on your hazard warning flashers.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Chevrolet
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
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Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and,
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty, up to
a maximum coverage of $100.
•Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(about $5 in the U.S. and 10 litres in Canada).
Service to provide diesel may be restricted. For
safety reasons, propane and other alternative
fuels will not be provided through this service.
•Lock-out Service:To ensure security, the
driver must present the vehicle registration and
personal ID before lock-out service is provided.
Lock-out service will be covered at no charge if
you are unable to gain entry into your vehicle.If your vehicle will not start, Roadside
Assistance will arrange to have your vehicle
towed to the nearest authorized dealership. In
the U.S., replacement keys made at the
customer’s expense will be covered within
10 miles (16 km).
•Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
•Flat Tire Change:If your vehicle has a spare
tire, installation of the tire in good condition will
be covered at no charge. The customer is
responsible for the repair or replacement of the
tire if not covered by a warrantable failure.
•Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
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Additional Services for Canadian
Customers
•
Trip Routing Service:Upon Request,
Roadside Assistance will send you detailed,
computer-personalized maps, highlighting
your choice of either the most direct route or
the most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
•Trip Interruption Benets and Assistance:
In the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of
$500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)and (C) alternate ground transportation
(maximum of $40/day). This benefit is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts and
a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
•Alternative Service:There may be times,
when Roadside Assistance cannot provide
timely assistance, your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100 upon
submission of the original receipt to Roadside
Assistance.
In many instances, mechanical failures are
covered under Chevrolet’s Bumper-to-Bumper
warranty, and the duration of the Base Warranty
Coverage for Canadian customers of the new
Vehicle Limited Warranty. However, any cost for
parts and labor for non-warranty repairs are
the responsibility of the driver.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts.In addition, for U.S. customers, should you
arrange transportation through a friend or relative,
limited reimbursement for reasonable fuel
expenses may be available. Claim amounts should
reflect actual costs and be supported by original
receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also be
responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
•with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of
the lessee,
•in response to an official request of police or
similar government office,
•as part of GM’s defense of litigation through
the discovery process, or
•as required by law.
In addition, once GM collects or receives data,
GM may:
•use the data for GM research needs,
•make it available for research where
appropriate confidentiality is to be maintained
and need is shown, or
•share summary data which is not tied to a
specific vehicle with non-GM organizations
for research purposes.Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or owner
manual for information on its operations and
data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built.
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•If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
•Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to fix the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
•Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined repair
facility of choice, take your vehicle there, or have it
towed there. Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will
not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you
must live with the repair. Depending on your
policy limits, your insurance company may initially
value the repair using aftermarket parts. Discuss
this with your repair professional, and insist
on Genuine GM parts. Remember if your vehicle
is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
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