Doing Your Own Service Work
{CAUTION:
You can be injured and your vehicle could
be damaged if you try to do service work
on a vehicle without knowing enough
about it.
Be sure you have sufficient knowledge,
experience, the proper replacement
parts, and tools before you attempt any
vehicle maintenance task.
Be sure to use the proper nuts, bolts,
and other fasteners. English and metric
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.If you want to do some of your own service work,
you will want to use the proper service manual.
It tells you much more about how to service your
vehicle than this manual can. To order the
proper service manual, seeService Publications
Ordering Information on page 415.
Your vehicle has an airbag system. Before
attempting to do your own service work, see
Servicing Your Airbag-Equipped Vehicle on
page 80.
You should keep a record with all parts receipts
and list the mileage and the date of any service
work you perform. SeePart D: Maintenance
Record on page 400.
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GM Goodwrench®oil of the recommended
viscosity grades meets all the requirements for
your vehicle.
Engine Oil Additives
Do not add anything to the oil. The recommended
oils with the API service symbol are all you will
need for good performance and engine protection.
When to Change Engine Oil (Vehicles
Without the Engine Oil Life System)
If you have the 6.6L V8 DURAMAX®Engine:
Change engine oil and filter every 15,000 miles
(24 000 km), or every 12 months, or every
750 hours of engine operation, whichever occurs
first. If you have the Isuzu 6H Engine: Change
engine oil and filter every 12,000 miles
(20 000 km), or every 12 months, or every
600 hours of engine operation, whichever occurs
first. SeeScheduled Maintenance on page 363.
Engine Oil Life System
(Gasoline Engine)
When to Change Engine Oil
Your vehicle has a computer system that lets you
know when to change the engine oil and filter.
This is based on engine revolutions and engine
temperature, and not on mileage. Based on driving
conditions, the mileage at which an oil change
will be indicated can vary considerably. For the oil
life system to work properly, you must reset the
system every time the oil is changed.
When the system has calculated that oil life has
been diminished, it will indicate that an oil change is
necessary. A change engine oil light will come on.
SeeChange Engine Oil Light on page 176. Change
your oil as soon as possible within the next
600 miles (1 000 km). It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for
over a year. However, your engine oil and filter
must be changed at least once a year and at this
time the system must be reset. Your dealer has
GM-trained service people who will perform this
work using genuine GM parts and reset the system.
It is also important to check your oil regularly and
keep it at the proper level.
276
Engine Oil Life System
(DURAMAX
®Diesel)
When to Change Engine Oil
If your vehicle has the Engine Oil Life System, it
has a computer system that lets you know when to
change the engine oil and filter. This is based
on injection timing, engine load and engine
temperature, and not on mileage. Based on driving
conditions, the mileage at which an oil change
will be indicated can vary considerably. For the oil
life system to work properly, you must reset the
system every time the oil is changed.
When the system has calculated that oil life has
been diminished, it will indicate that an oil change
is necessary. A change engine oil light will
come on. SeeChange Engine Oil Light on
page 176. Change your oil as soon as possible
within the next 600 miles (1 000 km) or 30 hours of
engine operation, whichever occurs first. It is
possible that, if you are driving under the best
conditions, the oil life system may not indicate that
an oil change is necessary for over a year.However, your engine oil and filter must be
changed at least once a year and at this time the
system must be reset. Your dealer has
GM-trained service people who will perform this
work using genuine GM parts and reset the
system. It is also important to check your oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 15,000 miles (24 000 km),
or 150 hours of engine operation, whichever
occurs first, since your last oil change. Remember
to reset the oil life system whenever the oil is
changed.
How to Reset the Engine Oil Life
System
The Engine Oil Life System calculates when to
change your engine oil and filter based on vehicle
use. Anytime your oil is changed, reset the
system so it can calculate when the next oil
change is required. If a situation occurs where you
change your oil prior to a change engine oil light
being turned on, reset the system.
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Part A: Scheduled Maintenance
Services
In this part are scheduled maintenance services
which are to be performed at the mileage intervals
specified.
Using the Maintenance Schedule
We at General Motors want to help keep
your vehicle in good working condition. But we do
not know exactly how you will drive it. You may
drive very short distances only a few times a week.
Or you may drive long distances all the time in
very hot, dusty weather. You may use your vehicle
in making deliveries or in many other ways.
Because of all the different ways people use their
vehicles, maintenance needs vary. You may
need more frequent checks and replacements.
So please read the following and note how
you drive. If you have any questions on how to
keep your vehicle in good condition, see your
dealer.
This part tells you the maintenance services you
should have done and when to schedule them.When you go to your dealer for your service
needs, you will know that GM-trained and
supported service people will perform the work
using genuine GM parts.
The proper fluids and lubricants to use are listed
in Part C. Make sure whoever services your
vehicle uses these. All parts should be replaced
and all necessary repairs done before you or
anyone else drives the vehicle.
This schedule is for vehicles that:
•carry passengers and cargo within
recommended limits. You will find limits
on your vehicle’s Certification or Tire
Information label. SeeLoading Your Vehicle
on page 238.
•are driven on reasonable road surfaces within
legal driving limits.
•use the recommended fuel. SeeGasoline
Octane on page 251for gasoline engine
vehicles orWhat Fuel to Use on page 253
for diesel engine vehicles.
362
Scheduled Maintenance
Supplements
If your vehicle has a Caterpillar®diesel engine,
your owner’s manual is supplemented by the
Caterpillar
®Diesel Engine Operation &
Maintenance Manual. If your vehicle has an
Allison Transmission
®, your owner’s manual is
supplemented by an Allison Transmission®
Operator’s Manual. Always refer to these manuals
for related maintenance services.
Scheduled Maintenance
The services shown in this schedule up to
100,000 miles (166 000 km) should be repeated
after 100,000 miles (166 000 km) at the same
intervals for the life of this vehicle. The services
shown after 100,000 miles (166 000 km) should
be repeated at the same miles (km) after
those intervals for the life of this vehicle.Gasoline engine vehicles and some DURAMAX
®
diesel and Isuzu 6H diesel engine vehicles have a
computer that lets you know when to change the
engine oil. This is not based on mileage, but on
engine operation and engine temperature. When
the computer has calculated that the oil needs
changing, the Engine Oil Life System will indicate
that a change is necessary. SeeEngine Oil Life
System (Gasoline Engine) on page 276orEngine
Oil Life System (DURAMAX
®Diesel) on page 278
orEngine Oil Life System (Caterpillar®Diesel
Engine) on page 279.
The “Footnotes” at the end of this Maintenance
Schedule further explain maintenance services.
SeeService Publications Ordering Information
on page 415.
100 Miles (160 km)
❑Wheel stud nut service.(36)
1,000 Miles (1 600 km)
❑Wheel stud nut service.(36)
❑Rear axle air shift motor service.(10)
363
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner
of the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the GM Medium Duty Truck Customer
Assistance Center at 1-800-862-4389. In Canada,
contact GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember
that your concern will likely be resolved at
a dealer’s facility. That is why we suggest you
follow Step One first if you have a concern.
404
STEP THREE:Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle.
However, if you continue to remain unsatisfied
after following the procedure outlined in Steps One
and Two, you should file with the BBB Auto Line
Program to enforce any additional rights you
may have. Canadian owners refer to your
Warranty and Owner Assistance Information
booklet for information on the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage, and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
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