Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for
Text Telephone (TTY) Users.........................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-8
Scheduling Service Appointments....................8-10
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the
United States Government..........................8-16
Reporting Safety Defects to the
Canadian Government................................8-16
Reporting Safety Defects to General Motors.....8-16
Service Publications Ordering Information.........8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders...................................8-18
OnStar
®......................................................8-19
Navigation System........................................8-20
Radio Frequency Identification (RFID)..............8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1
