2007 CHEVROLET EXPRESS CARGO VAN phone

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while
it is in your vehicle. Static electricity
discharge from the container can ignite
the gasoline vapor. You can be badly
burned and your vehicle damaged if
this occurs. To help avoid injury to you
and others:
Dispense gasoline only into approved
containers.
Do not ll a container while it is inside
a vehicle, in a vehicle’s trunk, pickup
bed, or on any surface other than the
ground.
CAUTION: (Continued)
CAUTION: (Continued)

Bring the ll nozzle in contact with
the inside of the ll opening before
operating the nozzle. Contact should
be maintained until the lling is
complete.
Do not smoke while pumping
gasoline.
Do not use a cellular phone while
pumping gasoline.
299

Customer Assistance and Information....... 424
Customer Satisfaction Procedure............... 424
Online Owner Center................................. 427
Customer Assistance for Text
Telephone (TTY) Users.......................... 428
Customer Assistance Offices..................... 428
GM Mobility Reimbursement Program........ 429
Roadside Assistance Program................... 430
Courtesy Transportation............................. 432
Collision Damage Repair........................... 435Reporting Safety Defects............................ 438
Reporting Safety Defects to the
United States Government..................... 438
Reporting Safety Defects to the
Canadian Government............................ 439
Reporting Safety Defects to
General Motors...................................... 439
Service Publications Ordering Information.... 440
Vehicle Data Recording and Privacy......... 441
Event Data Recorders............................... 442
OnStar...................................................... 443
Navigation System..................................... 443
Radio Frequency
Identification (RFID)............................... 443
Section 7 Customer Assistance Information
423

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined
in Steps 1 and 2, you should file with the
Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
425

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific
vehicle, including tips and videos and
an electronic version of this owner manual.
•Keep track of your vehicle’s service history
and maintenance schedule.
•Find GM dealers/retailers for service
nationwide.
•Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
- My Showroom: Find and save information on
vehicles and current offers in your area.
- My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
- My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
- My Preferences: Manage your profile,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
427

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Chevrolet has TTY equipment
available at its Customer Assistance Center.
Any TTY user in the U.S. can communicate with
Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))Roadside Assistance: 1-800-CHEV-USA
(243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
428

Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for
your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
429

Roadside Assistance Program
In the U.S., call1-800-CHEV-USA
(1-800-243-8872); (Text telephone (TTY):
1-800-833-6000).
In Canada, call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Chevrolet vehicle,
you are automatically enrolled in the
Chevrolet Roadside Assistance program.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. In Canada,
a person driving this vehicle without the consent
of the owner is not eligible for coverage.
The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and,
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty, up to
a maximum coverage of $100.
•Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). Serviceto provide diesel may be restricted. For safety
reasons, propane and other alternative
fuels will not be provided through this service.
•Lock-out Service:To ensure security,
the driver must present personal identification
before lock-out service is provided. In
Canada, the vehicle registration is also
required. Lock-out service will be covered at
no charge if you are unable to gain entry
into your vehicle. A remote unlock may
be available if you have an active OnStar
®
subscription.
•Emergency Tow From a Public Roadway
or Highway:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
•Flat Tire Change:Installation of a spare tire
in good condition, when equipped and
properly inflated, is covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
430

For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
•Your name, home address, and home
telephone number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number
of the vehicle
•Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
•Description of the problem
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notification.
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
fines, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.
432