2007 CADILLAC STS V ESP

Temperature – A, B, C
The temperature grades are A (the highest),
B, and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate
heat when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under
the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel
than the minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inated
and not overloaded. Excessive speed,
underination, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you
the longest tire life and best overall performance.
Adjustments to wheel alignment and tire
balancing will not be necessary on a regular basis.
However, if you notice unusual tire wear or your
vehicle pulling to one side or the other, the
alignment may need to be checked. If you notice
your vehicle vibrating when driving on a smooth
road, your tires and wheels may need to be
rebalanced. See your dealer for proper diagnosis.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly
rusted or corroded. If wheel nuts keep coming
loose, the wheel, wheel bolts, and wheel
nuts should be replaced. If the wheel leaks air,
replace it (except some aluminum wheels,
which can sometimes be repaired). See your
dealer if any of these conditions exist.
Your dealer will know the kind of wheel you need.
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If a Tire Goes Flat
It is unusual for a tire to blowout while you are
driving, especially if you maintain your tires
properly. SeeTires on page 421. If air goes out of
a tire, It is much more likely to leak out slowly.
But if you should ever have a blowout, here are a
few tips about what to expect and what to do:
If a front tire fails, the at tire will create a drag that
pulls the vehicle toward that side. Take your
foot off the accelerator pedal and grip the steering
wheel rmly. Steer to maintain lane position,
and then gently brake to a stop well out of the
traffic lane.
A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction
you would use in a skid. In any rear blowout,
remove your foot from the accelerator pedal. Get
the vehicle under control by steering the way
you want the vehicle to go. It may be very bumpy
and noisy, but you can still steer. Gently brake
to a stop, well off the road if possible.If a tire goes at, and your vehicle has a compact
spare tire, seeChanging a Flat Tire on page 464.
This information shows you how to use your
vehicle’s tire changing equipment and how
to change a at tire safely.
{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a
at tire. If it is used for anything else, you
or others could be badly injured or killed
if the vehicle slips off the jack. Use the
jack provided with your vehicle only for
changing a at tire.
If your vehicle has 255/45ZR18 size tires, there is
no spare tire, jack, or tire changing equipment.
A tire inator kit, included with your vehicle, may
be used to seal small punctures in the tread
area of the tire. SeeTire Inator Kit on page 452.
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2. Find the vehicle’s jacking location using the
diagram above and corresponding hoisting
notches located in the plastic molding on the
vehicle’s frame. The notches in the plastic
molding are marked with a triangle shape to
help you nd them.
3. Attach the wheel wrench to the jack.
{CAUTION:
Getting under a vehicle when it is jacked
up is dangerous. If the vehicle slips off
the jack you could be badly injured or
killed. Never get under a vehicle when it is
supported only by a jack.
{CAUTION:
Raising your vehicle with the jack
improperly positioned can damage the
vehicle and even make the vehicle fall. To
help avoid personal injury and vehicle
damage, be sure to t the jack lift head into
the proper location before raising the
vehicle.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the Cadillac Customer
Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact the Canadian
Cadillac Customer Communication Centre by
calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN).
This is available from the vehicle registration
or title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
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Lock Out Assistance:To ensure security,
the driver must present the vehicle registration
and personal ID before lock-out service is
provided. Lock-out service will be covered at
no charge if you are unable to gain entry
into your vehicle. If your vehicle will not start,
Roadside Service will arrange to have
your vehicle towed to the nearest authorized
dealership. In the United States, replacement
keys made at the customer’s expense will
be delivered within 10 miles.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge. The
customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted due
to a warranty failure, incidental expenses may
be reimbursed during the 48 months/
50,000 miles (80 000 km) warranty period.
Items covered are hotel, meals, and rental car.
Additional Services for Canadian
Customers
Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800. We
will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
Alternative Service:There may be times when
Roadside Service cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you
will be reimbursed up to $100 upon submission
of the original receipt to Cadillac Roadside
Service
®.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one-way or round trip shuttle service to a
destination up to 10 miles (16 km) from the
dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs,
reimbursement of public transportation expenses
may be available, for up to a maximum of
ve days. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses may
be available, up to a ve-day maximum. Claim
amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Reimbursement
will be limited to a maximum amount per day and
must be supported by receipts. This requires
that you sign and complete a rental agreement and
meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes,
levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
it is not part of the New Vehicle Limited
Warranty. A separate booklet entitledWarranty
and Owner Assistance Informationfurnished with
each new vehicle provides detailed warranty
coverage information.
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If your vehicle is equipped with StabiliTrak®,
steering performance, including yaw rate, steering
wheel angle, and lateral acceleration, is also
recorded. This information has been used
to improve vehicle crash performance and may be
used to improve crash performance of future
vehicles and driving safety. Unlike the data
recorders on many airplanes, these on-board
systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through
the discovery process, or
as required by law.In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or manual
for information on its operations and data
collection.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to x the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
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