2007 CADILLAC SRX phone

Customer Assistance and Information....... 488
Customer Satisfaction Procedure............... 488
Online Owner Center................................. 490
Customer Assistance for Text
Telephone (TTY) Users.......................... 491
Customer Assistance Offices..................... 491
GM Mobility Reimbursement Program........ 492
Roadside Service...................................... 493
Courtesy Transportation............................. 496
Vehicle Data Collection and Event
Data Recorders...................................... 498
Collision Damage Repair........................... 500Reporting Safety Defects............................ 504
Reporting Safety Defects to the
United States Government..................... 504
Reporting Safety Defects to the
Canadian Government............................ 504
Reporting Safety Defects to
General Motors...................................... 505
Service Publications Ordering Information.... 505
Section 7 Customer Assistance Information
487

STEP THREE:Both General Motors and your
dealer are committed to making sure you are
completely satised with your new vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in Steps One
and Two, you should le with the BBB Auto Line
Program to enforce any additional rights you
may have. Canadian owners refer to your
Warranty and Owner Assistance Information
booklet for information on the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
489

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your
GM ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
490

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Cadillac has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with Cadillac by
dialing: 1-800-833-CMCC (2622). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail Cadillac, refer
to the addresses below.
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
491

Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
492

Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more
than an auto club or towing service. It provides
every Cadillac owner in the United States with the
advantage of contacting a Cadillac advisor and,
where available, a Cadillac trained dealer
technician who can provide on-site service.
A dealer technician will travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we
will arrange to have your car towed to the nearest
Cadillac dealership. Each technician travels
with a specially equipped service vehicle complete
with the necessary Cadillac parts and tools
required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the United States or Canada,
customers call Roadside Service:1-800-882-1112.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
495

If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
502

C
Calibration................................................... 134
California Fuel............................................. 350
California Proposition 65 Warning................ 347
Canadian Owners........................................... 3
Capacities and Specications...................... 464
Carbon Monoxide..............104, 132, 317, 331
Care of
Safety Belts............................................. 447
Your CD Player........................................ 271
Your CDs ................................................. 271
Cargo Cover............................................... 155
Cargo Management System........................ 155
CD, MP3 ..................................................... 257
Cell Phone Storage Area............................. 154
Center Console Storage Area...................... 154
Chains, Tire................................................. 422
Charging System Light................................ 204
Check
Engine Light............................................ 208
Checking Things Under the Hood................ 354
Chemical Paint Spotting.............................. 451Child Restraints
Child Restraint Systems............................. 49
Infants and Young Children........................ 46
Lower Anchors and Tethers for
Children.................................................. 55
Older Children........................................... 43
Securing a Child Restraint in a
Rear Seat Position................................. 62
Securing a Child Restraint in the
Right Front Seat Position........................ 65
Where to Put the Restraint........................ 53
Cigarette Lighter.......................................... 187
Cleaning
Aluminum or Chrome-Plated Wheels........ 449
Exterior Lamps/Lenses............................. 448
Fabric/Carpet........................................... 445
Finish Care.............................................. 448
Inside of Your Vehicle .............................. 443
Instrument Panel, Vinyl, and
Other Plastic Surfaces.......................... 446
Leather.................................................... 446
Speaker Covers....................................... 447
Tires........................................................ 450
509