2007 BUICK LACROSSE service

At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. SeeParking Brake on
page 117.
Do not use the accelerator pedal, and be
ready to turn off the engine immediately if it
starts.
3. Try to start the engine in each gear. The
vehicle should start only in PARK (P) or
NEUTRAL (N). If the vehicle starts in any
other position, contact your GM Goodwrench
®
dealer for service.
Automatic Transaxle Shift Lock Control
System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.
2. Firmly apply the parking brake. SeeParking
Brake on page 117.
Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN,
but do not start the engine. Without applying
the regular brake, try to move the shift
lever out of PARK (P) with normal effort. If the
shift lever moves out of PARK (P), contact
your GM Goodwrench
®dealer for service.
468

Ignition Transaxle Lock Check
While parked, and with the parking brake set, try
to turn the ignition to OFF in each shift lever
position.
The ignition should turn to OFF only when the
shift lever is in PARK (P).
The ignition key should come out only in OFF.
Contact your GM Goodwrench
®dealer if service
is required.
Parking Brake and Automatic Transaxle
Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or
others could be injured and property
could be damaged. Make sure there is
room in front of your vehicle in case it
begins to roll. Be ready to apply the
regular brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular
brake, set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transaxle in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your GM Goodwrench
®dealer if service
is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take
care to clean thoroughly any areas where mud and
other debris can collect.
469

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 458.
Any additional information fromOwner Checks and Services on page 466can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
473

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
474

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
475

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
476

Customer Assistance and Information....... 478
Customer Satisfaction Procedure............... 478
Online Owner Center................................. 481
Customer Assistance for Text
Telephone (TTY) Users.......................... 482
Customer Assistance Offices..................... 482
GM Mobility Reimbursement Program........ 483
Roadside Assistance Program................... 484
Courtesy Transportation............................. 487
Vehicle Data Collection and Event
Data Recorders...................................... 489
Collision Damage Repair........................... 490Reporting Safety Defects............................ 494
Reporting Safety Defects to the
United States Government..................... 494
Reporting Safety Defects to the
Canadian Government............................ 494
Reporting Safety Defects to
General Motors...................................... 495
Service Publications Ordering
Information............................................. 495
Section 7 Customer Assistance Information
477

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
GM dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Buick
Customer Assistance Center by calling
1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number. This is available
from the vehicle registration or title, or the
plate at the top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
478