8. A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will be
compensated up to $100 per incident. You, or
the person driving your vehicle, are responsible
for any expenses related to replacement keys.
Towing Service
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or
collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest autho-
rized BMW center on the next business day.
If you request that the vehicle be taken to a loca-
tion other than the nearest authorized BMW cen-
ter, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of thenearestBMW
center.
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense of
the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures.All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be dishon-
ored and are subject to the full discretion of
BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted forpriorauthoriza-
tion, the maximum coverage for towing is
$100.00.
32
Sign-and-Drive
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
Emergency Valet service
Should there be a need beyond BMW Roadside
Assistance, Emergency Valet service will provide
a personal assistant who will help in every way to
get you to your final destination. Emergency Valet
service will help you locate a rental car or taxi
agency, hotel or even help procure airline
reservations.
In event of an emergency, this service will assist
you in getting information out to the proper party
whether it’s business or personal. If unable to
contact, the message relay service will document
the information, and will make reasonable efforts
to deliver the message to the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of our
Roadside Assistance service representatives a
call, and we’ll provide you with detailed, easy to
read, computerized trip itinerary and companion
map package.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
•Breakdowns that are warranty related, and;
•Must occur in excess of 100 miles from the
driver’s residence, and;
•Repairs cannot be completed during normal
business hours on the same day of breakdown.Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an autho-
rized BMW center. Original receipts must accom-
pany all reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in mak-
ing all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and Enter-
prise car rental companies. Benefits may vary
with each company and location, and are subject
to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during res-
ervation and at the time of rental to secure your
discount.
Exclusions
Specifically excluded from coverage are:
•Fines, taxes, or impound towing fees caused by
a violation of local or state law.
•Expenses related to hazardous weather condi-
tions (removal from snow, ice, etc.).
•Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by AAA and its affiliated clubs
in the United States.
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
33
