The BMW Maintenance Program -
2007 X5 3.0i and 4.8i
The BMW Maintenance Program is a benefit
designed to help reduce the cost of scheduled
and unscheduled maintenance.
Every 2007 X5purchased from an authorized
BMW SAV center in the United States or Puerto
Rico is covered by the BMW Maintenance Pro-
gram for 48 months or 50,000 miles, whichever
occurs first. Coverage begins on the date of first
retail sale or the date the vehicle is first placed in
service as a demonstrator or company vehicle,
whichever is earlier.
Any authorized BMW SAV center in the United
States or Puerto Rico will perform the scheduled
or additional maintenance services on your vehi-
cle at no expense to you. The maintenance
schedule intervals are based on normal driving
conditions and operation.Should you request
more frequent maintenance service, the cost
of these services will not be covered by the
Maintenance Program.
Coverage
The BMW Maintenance Programcovers all
factory-recommended maintenance, as deter-
mined by the Condition Based Service (CBS)
system. Additional items that need replacement
due to normal wear and tear, and that are not cov-
ered by the original New SAV Limited Warranty -
such as brake pads, brake rotors and wiper blade
inserts - are included, provided wear and tear
exceeds BMW specifications. Any adjustments
required due to normal operating conditions are
also included. See pages4-6ofthis booklet for
additional information.
Maintenance Intervals
Time intervals should be followed using the Con-
ditioned Based Service (CBS) data.
This BMW X5 Service and Warranty Information
Booklet should be presented to your authorized
BMW SAV center when maintenance is required.
Your authorized BMW SAV center will stamp this
book documenting the services or maintenance
performed.
Exclusions from coverage
– Items reimbursable under your New BMW SAV
Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when in
conjunction with scheduled maintenance).
– Tires, wheel alignment, tire balance and
rotation.
– Wear and tear of soft trim items, such as: seats,
carpets, moldings, headliner, door panels and
all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and tear
or deterioration due to driving habits or condi-
tions, improper repair, environmental influ-
ences, flood, accident or fire damage, road salt
corrosion, alteration, installation of non-BMW
accessories, or use of improper, poor quality or
contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or vehi-
cles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an authorized BMW SAV center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the recom-
mended maintenance intervals as indicated by
the Service Interval Indicator.
Maintenance Upgrade Option
Please contact your authorized BMW SAV center
for information regarding an optional 6 year
100,000 mile maintenance upgrade.
1
Maintenance Program
The BMW Maintenance Program has been
devised with the following objectives: to maxi-
mize vehicle safety, reliability, and resale value by
minimizing breakdowns resulting from wear, and
minimizing cost and inconvenience by comput-
ing maintenance intervals based upon the spe-
cific manner in which each individual vehicle is
driven.
Maintenance intervals on motor vehicles have
conventionally been specified based upon accu-
mulated mileage. However, driving conditions
have a major influence on routine maintenance
requirements; distance traveled is only one of the
significant factors. A vehicle driven for 50,000
miles of short trips in the city with numerous cold
starts, prolonged periods of idling, stop-and-go
driving, and high engine speeds during accelera-
tion requires more frequent maintenance inter-
vals than a vehicle driven for 50,000 miles for
long distances at low engine speeds primarily at
operating temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip driv-
ing, and condition of the engine oil and brake
pads.
The BMW Maintenance Program
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System. Sensors and sophisti-
cated algorithms take even more detailed
account of the various conditions of vehicle use.The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
Engine oil
Brakes - front and rear separately
Brake fluid
Vehicle check
Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Have maintenance and repair work performed by
your BMW center. Make sure that the mainte-
nance work is stamped in this Service and War-
ranty Information Statement. These entries are
the evidence of regular maintenance of your vehi-
cle and a requirement for warranty claims.
Disconnecting the battery during periods
of long-term storage will interrupt the
calculation of time-based services. Have all items
requiring time-based maintenance, such as
brake fluid and coolant, and possibly also the
engine oil brought up to date by your BMW cen-
ter. Also see the section on battery care on page
15 of this statement.
Service Interval Display
Info Display screen contents
The distance remaining until your next service
briefly appears when you switch on the ignition.
The Info Display immediately switches to
its compute mode when you press one of
the two buttons in the turn signal indicator lever.
2
BMW is evaluating various synthetic oils for
inclusion in our list of recommended engine oils.
For the most current list of synthetic oils, please
contact your SAV center, or call BMW of North
America, LLC. at 1 800 831-1117. You can also
obtain this information from our website,
www.bmwusa.com/.
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle. If
you need to add oil between oil changes and are
unable to obtain BMW High Performance Syn-
thetic Oil, Mobil 1 or another special oil on the
list, use a synthetic oil with an API rating of SH or
higher.
The following maintenance elements must be
performed at the mileage/time stated (time inter-
vals begin from the vehicle’s production date):
– Brake Fluid Service: Change brake fluid every
two years, or when specified by CBS.
– Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced at the following
intervals to maximize vehicle fuel economy and
minimize exhaust pollution.
120,000 miles.
– Spark Plug Service: Replace at 100,000 miles,
or as determined by CBS.
– The engine coolant has a lifetime rating and
does not need to be changed.
For your convenience, you may also wish to have
your SAV center perform any necessary opera-
tions to fulfill any state inspection requirements
in your area concurrent with the maintenance
elements specified above during other repairs.
Make sure that confirmation of maintenance
work is always entered in this Service and War-
ranty Information Statement. You may need this
for any warranty claims that become necessary,
and later on as evidence that your car has been
given the correct and regular maintenance that
justifies its resale or trade-in value.
BMW has applied the most modern technologi-
cal advances not only to the design and produc-
tion of your vehicle, but also to computing of the
optimum maintenance interval for your type of
operations and driving style. Your SAV center has
made a substantial investment in unique BMWspecial service tools to enable his BMW factory
trained service technicians to perform quality
repairs on your X5 in minimal time. Your service
technician looks forward to serving your every
service need and to help maximize your satisfac-
tion with your X5, its longevity, and resale value.
Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling SAV center.
Special Note
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system . The maintenance
items stated herein reflect the latest information
available at the time of the printing of this state-
ment, and are subject to change. The most cur-
rent maintenance recommendations are available
from your authorized SAV center.
Maintenance summary
The Condition Based Service (CBS) system will
determine the requirement for performance of
the maintenance services described on this and
the following page. These services may be
required either individually or in conjunction with
other maintenance services.
Depending on the vehicle’s use, CBS may calcu-
late service intervals which are different from the
guidelines listed.
4
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil As specified by CBS
Engine oil filter As specified by CBS
Fuel System
Air filter As determined by CBS
Ignition System
Spark plugs As determined by CBS
Emission Control
Components
Oxygen sensor 120,000 miles
Battery Care
If your X5 is driven only for short distances of less
than 10 miles over a prolonged period of time,
without an occasional drive at highway speeds,
the engine’s charging system will not maintain
the battery. Insufficient use of the SAV could
result in short term starting problems and in the
long term could damage the battery.
In case your X5 is not operated for more than four
weeks it is advisable to:
a. consider using a proper trickle charger, follow-
ing the charger manufacturer’s instructions, to
maintain the battery’s state of charge; or
b. consult your BMW SAV center regarding bat-
tery removal. Once removed, the battery must
be charged and stored in a cool, dry place
where it can be protected from freezing. If the
battery will be stored for over 3 months, it
must be recharged every 3 months, or else it
will become damaged and useless.
Please consult with your BMW SAV center for
further guidance and information.
Corrosion Protection
Extensive corrosion protection measures imple-
mented by BMW now make it possible to offer a
twelve-year limited mileage anti-corrosion war-
ranty against rust perforation on your SAV pro-
vided that the SAV is maintained in accordance
with the provisions of the New SAV Limited War-
ranty as outlined in the Warranty Section of this
Statement (page 30).
The major degree of corrosion protection is due
to the electrophoretic dip painting process which
cathodically deposits paint particles on all body
parts, attracting paint particles into the minutest
cavities or seams. Body parts are designed to
provide optimum corrosion protection.
During manufacture, exterior body parts receive
an additional corrosion protection coat. Hood,
trunk, doors and other body parts with metal
folds are coated with PVC and sealed from the
outside.
All floor panels receive a resilient coating of PVC
for maximum protection against damage due to
stones, etc.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
Requirements for maintaining the twelve-year
unlimited mileage anti-corrosion warranty are
outlined in the Warranty Section of this Booklet
(page 31).
Restoring corrosion protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.
BMW will not accept any liability for any parts
and accessories not approved by BMW.
15
Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW SAV centers
is of great importance to us. We take pride in our
product, as does the BMW SAV center who ser-
vices it. If you should ever have a question
regarding your BMW SAV center’s service or
your BMW’s performance, we recommend that
you contact your authorized BMW SAV center.
Should you travel to an unfamiliar area, the BMW
center directory provided at the time of delivery
will help you locate the nearest authorized BMW
SAV center. The centers listed are equipped to
help you with matters related to your BMW
vehicle.
When contacting an authorized BMW SAV cen-
ter, we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV cen-
ter level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW SAV center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations Department at 1
800 831-1117 or through our website at
www.bmwusa.com. When contacting us, we ask
that you provide the following information:
1. Your name, address and telephone number.
2. SAV Identification Number (last seven digits).
3. SAV’s delivery date.
4. SAV mileage.
5. Selling BMW SAV center’s name.
6. Servicing BMW SAV center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW SAV center. Pleaseremember: the first step in resolving a complaint
is to contact the authorized BMW SAV center
that performed the work on your vehicle. They
have the necessary equipment and the personnel
to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance -
Notification
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by
state), some states require us or our authorized
BMW SAV center, to repair in a reasonable num-
ber of attempts, any defect or condition which
substantially impairs the use, value, or safety of a
new SAV sold, leased or registered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the SAV is out of service by reason of
one or more repair(s) for more than a cumulative
total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the SAV or reimburse the owner/lessee in
an amount equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the SAV by
the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICATION
DIRECTLY TO BMW OF NORTH AMERICA OF
THE EXISTENCE OF AN ALLEGED DEFECT.
SEND WRITTEN COMMUNICATION TO THE
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1 800 831-1117
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BBB Auto Line
If your concern is still not resolved to your satis-
faction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS, CALI-
FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,
MARYLAND, MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, OHIO, and VIRGINIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal pro-
ceeding in which an impartial third party renders
a decision after a hearing at which both parties
have an opportunity to be heard. You can select
mediation or arbitration or both.
The program is free of charge to you, the con-
sumer but there are some minimum require-
ments for participation in the program. Please
contact BBB AUTO LINE at the address or phone
number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
Your name and address
The vehicle identification number (VIN)
The make, model and year of your vehicle
A description of the problem with your vehicle.
BBB AUTO LINE will also ask you for other infor-
mation that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current mile-
age, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting evi-
dence. You may also submit your claim in writing
and ask for a decision on the documents you
submit, without attending a hearing. BBB AUTO
LINE will usually render a decision within 40 daysfrom the time you file your complaint. The deci-
sion is binding on BMW if you decide to accept it.
BMW must comply with the decision within the
time frame specified by the arbitrator.
Important:You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s “Lemon
Law”. If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to the
BBB AUTO LINE is not required by any provision
of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (“BMW”)
participates inBBBAUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the Cali-
fornia Department of Consumer Affairs has
certifiedBBBAUTO LINE and BMW.
2. If you have a problem arising under a BMW
written warranty, we encourage you to bring it
to our attention. If we are unable to resolve it,
you may file a claim withBBBAUTO LINE.
Claims must be filed withBBBAUTO LINE
within six (6) months after the expiration of
the warranty.
3.
To file a claim withBBBAUTO LINE, call
1 800 955-5100. There is no charge for the call.
4. In order to file a claim withBBBAUTO LINE,
you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of
the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time any
problem(s) were first brought to the attention
of BMW or one of our dealers, and a state-
ment of the relief you are seeking.
24
New SAV Limited Warranty - 2007
X5 (Valid only in the U.S.A. and
Puerto Rico)
Warrantor
BMW NA warrants 2007 U.S. specification X5
SAVs distributed by BMW NA or sold through the
BMW NA European Delivery Program against
defects in materials or workmanship to the first
retail purchaser, and each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first retail
sale, or the date the SAV is first placed in ser-
vice as a demonstrator or company vehicle,
whichever is earlier.
Warranty Coverage
To obtain service under this limited warranty, the
SAV must be brought, upon discovery of a defect
in material or workmanship, to the workshop of
any authorized BMW SAV center, during normal
business hours. The authorized BMW SAV cen-
ter will, without charge for parts or labor, either
repair or replace the defective part(s) using new
or authorized remanufactured parts. The deci-
sion to repair or replace said part(s) is solely the
prerogative of BMW NA. Parts for which replace-
ments are made become the property of BMW
NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
SAV is received by the authorized BMW SAV
center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
SAV Limited Warranty for defects in material or
workmanship for a period of 10 years, unlimited
mileage from the date of purchase. In order to be
eligible for this coverage, the SAV must be a newSAV retailed in the State of Kansas and the repair
performed by an authorized BMW SAV center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is avail-
able to every BMW owner during the New SAV
Limited Warranty period.
Roadside assistance and other owner benefits
are available by calling:
1 800 332-4269
For additional details on towing and other owner
benefits please refer to the BMW Roadside
Assistance section of this Statement (page 26).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or condi-
tions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint fin-
ish, drive belts, glass, and similar items, are
specifically limited to defects in material or
workmanship.
This warranty does not apply to the following:
Damage which results from negligence, improper
operation of the SAV, improper repair, lack of or
improper maintenance, environmental influ-
ences, flood, accident or fire damage, road salt
corrosion, or use of improper or contaminated
fuel.
Damage to the engine, transmission or any
related component caused by improper shifting
of the transmission.
Maintenance services and parts when replaced
during maintenance such as spark plugs, lubri-
cants, fluids, engine tuneup parts, replacement
of filters, coolant, and refrigerant.
Failure to maintain the SAV properly in accor-
dance with the instructions in the X5 Owner’s
Manual or the Service section of this Statement,
that results in the failure of any part of the SAV.
30
Modification of the SAV or installation of any per-
formance accessories or components attached
to the SAV which alters the original engineering
and/or operating specifications or which result in
damage to the other original components, elec-
trical interference, electrical short, radio static,
water leaks and wind noise.
Tires are warranted by their respective manufac-
turer as detailed in the applicable tire manufac-
turer’s warranty statements. Instructions for
proper tire care and maintenance are contained
in the X5 Owner’s Manual. Should you experi-
ence difficulty in obtaining warranty service from
a tire manufacturer, your authorized BMW SAV
center will assist you in resolving the difficulty.
Non-BMW Parts - While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to pay
for repairs that include non-genuine BMW parts
or for any damage resulting from the use of non-
genuine parts.
BMW will not accept any liability for any parts
and accessories not approved by BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage pur-
poses, or if the vehicle has been used in any
competitive event.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES INCI-
DENTAL AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED WAR-
RANTY, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or lim-
itation of incidental or consequential damages,
so the above limitations and exclusions may not
apply to you.
Limited Warranty - Rust
Perforation 2007 X5
BMW NA warrants this original SAV against
defects in materials or workmanship which will
result in rust perforation of the SAV body for a
period of twelve years unlimited mileage, com-
mencing on the date of first retail sale, or the date
the vehicle is first placed in service as a demon-
strator or company vehicle, whichever is earlier.
To obtain service under this warranty, the SAV
must be brought, upon discovery of any rust per-
foration, to the workshop of any authorized BMW
SAV center. This authorized BMW SAV center
will, without charge for parts or labor, either repair
or replace the defective part(s). The decision to
repair or replace said part(s) is solely the prerog-
ative of BMW of North America. Parts for which
replacements are made become the property of
BMW of North America.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the SAV
must be inspected at every BMW Inspection II (at
least every two years). Any areas requiring pre-
ventative maintenance must be repaired.
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if nec-
essary, due to dirt accumulation.
b. Repairing any damages to undercoating or
paint due to stone chips, gravel erosion,
scratches, or other external influences.
BMW of North America makes no other express
warranty on this product except the New SAV
Limited Warranty or the warranty as to the emis-
sion control system. THE DURATION OF ANY
IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTY OF MERCHANTABILITY,
IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
31