BMW Assist
202
BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transferred to the BMW Assist
Response Center if an emergency call
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW Sports Activity Vehicle Center. Fol-
lowing the deactivation of the BMW Assist sys-
tem, no BMW Assist service is available. The
BMW Assist system be reactivated by a BMW
Sports Activity Vehicle Center after signing a
new contract.
Requirements
If the following requirements are met, you can
use BMW Assist:
>The installed BMW Assist system is logged
in on a wireless communications network.
This network must be capable of transmit-
ting the services.
>To transmit position data, the vehicle must
be able to determine the current position.
>For BMW Assist to be activated and
updated, the GPS signal must be available.
>You have signed the BMW Assist contract
of participation at a BMW Sports Activity
Vehicle Center or BMW Assist Response
Center. Enabling must have been com-
pleted.
>BMW Assist is activated, refer to page207.
Services offered
The following services are available via
BMW Assist:
>Emergency calls, refer to page236:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and
arranges for further steps to help you.
>Automatic emergency call:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center then
contacts you and takes further steps to help
you.
>Roadside Assistance:
You can call Roadside Assistance
* of the
BMW Group should you require help in the
event of a breakdown. If possible, the vehi-
cle and position data are transmitted in the
process.
>BMW Hotline:
For information on all aspects of your vehi-
cle, you can be connected to the BMW Hot-
line.
>TeleService:
Data on your vehicle's service status or nec-
essary inspections are transmitted to your
BMW Sports Activity Vehicle Center either
automatically before a service due date or
when you request a BMW service appoint-
ment.
>Unlocking vehicle:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle unlocked.
>Vehicle search:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position.
*
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In addition, you can be provided with other ser-
vices, e.g. the information service or informa-
tion on route planning, the traffic situation and
the weather.
Press the SOS button to contact the
BMW Assist Response Center, see below.
You also have access to the BMW Assist infor-
mation service via the Internet.
Special aspects of the services offered
The following special aspects apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transferred can, for example, be
the vehicle data, your current position or the
data of the CBS Condition Based Service.
Using services
Contact to the BMW Assist Response
Center
You can contact the BMW Assist Response
Center with the SOS button.
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center is con-
tacted.
Breakdown assistance
iDrive, for explanation of concept, refer to
page16.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Roadside Assistance" and press
the controller.
If the current position can be determined,
the current vehicle location is displayed.
5.Select "Start service" and press the con-
troller.
BMW Assist
204 The BMW Assist Response Center will connect
you to the Roadside Assistance of the
BMW Group.
TeleService
Automatic service notification*
The data on the service status of your vehicle or
on necessary inspections is transmitted auto-
matically directly to your BMW Sports Activity
Vehicle Center prior to the due date. You can
check when the BMW Sports Activity Vehicle
Center was notified.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Info sources" and press the control-
ler.
4.Select "Service" and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Service requirements" is
selected and press the controller.6.Select "Service notification" and press the
controller.
Manual service notification
You can transmit data on the maintenance state
of your vehicle to your BMW Sports Activity
Vehicle Center if you want to make an appoint-
ment for service.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Service Request"
5.Press the controller.
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6.Select "Start service" and press the con-
troller.
The data relevant for service are transmitted.
Your BMW Sports Activity Vehicle Center will
contact you to set up an appointment for ser-
vice.
Contacting BMW Hotline
For information on all aspects of your vehicle,
you can contact the BMW Hotline.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
You are connected to the BMW Hotline by the
BMW Assist Response Center.
Information service*
When you call the information service of
BMW Assist, you can, for example, obtain infor-
mation on current events, filling stations or
hotels and have their phone numbers and
addresses transferred. Reservations can be
made at many hotels directly by the BMW Infor-
mation Service.
The information service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "New data request" and press the
controller.
The BMW Assist Response Center will connect
you to the information service.
BMW Assist
206
Displaying transferred data
Select the received message if necessary and
press the controller.
Dialing phone number or applying
address in destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>With "Call" you can establish a telephone
connection. This requires your Bluetooth
mobile phone to be logged on in the vehicle.
>With "Select as destination" you can apply
the address in the destination guidance of
the navigation system.
Customizing BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case you
should update the services.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Service Status" is selected
and press the controller.
The current services of BMW Assist are dis-
played.
6.Select "Options" and press the controller.
7.Select "Update services" and press the
controller.
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Blocking services*
If you block the services, the connection to
BMW Assist is deactivated.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Service Status" is selected
and press the controller.
6.Select "Options" and press the controller.
7.Select "Terminate services" and press the
controller.
The use of BMW Assist is blocked, and the cur-
rent vehicle position will not be transferred dur-
ing an emergency call
*. To cancel the blocking,
and reactivate BMW Assist, see below. This
does not affect the contractual agreements.
Reactivate BMW Assist if necessary to re-
enable.
Activating BMW Assist
For you to be able to use the services of
BMW Assist, BMW Assist must be activated.
Requirements
>Make sure that the vehicle can determine its
current position. Reception is best when
you have an unobstructed view to the sky.
>Leave the ignition switched on while con-
necting to the system.
Activating
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
Mobility
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Engine compartment
1Washer fluid reservoir of the headlamp
and windshield cleaning systems, refer to
page64
2Starting-aid terminal, refer to page2373Expansion tank for coolant, refer to
page225
4Filler neck for engine oil, refer to
Adding engine oil, page224
Engine oil
The engine oil consumption is dependent on
driving style and driving conditions.
Checking engine oil level
Your vehicle is equipped with an electronic oil
level check.
The condition for the most accurate indication
of the oil level possible is measurement with the
engine at operating temperature, i.e. following
an uninterrupted drive of at least 6 miles/10 km.
You can display the oil level while driving or
when stopped on a level surface with the engine
running.
iDrive, for explanation of concept, refer to
page16.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Select "Info sources" and press the control-
ler.
4.Select "Service" and press the controller.
Giving and receiving assistance
236
Giving and receiving assistance
Emergency call
Conditions for an emergency call:
>Full preparation package mobile phone.
With this equipment, an emergency call is
still possible when no mobile phone is
logged on in the vehicle.
>BMW Assist is activated.
Activating BMW Assist, refer to page207.
>Radio readiness is switched on.
>The BMW Assist system is logged in on a
wireless communications network.
>The emergency call system is operable.
When the contract of participation with
BMW Assist expires, the BMW Assist system
can be deactivated by a BMW Sports Activity
Vehicle Center without having to visit a work-
shop. Following deactivation of the BMW Assist
system, no emergency calls can be made. The
BMW Assist system be reactivated by a BMW
Sports Activity Vehicle Center after signing a
new contract.
Initiating an emergency call
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the SOS button for at least 2 sec-
onds.
The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.When the emergency call is received at the
BMW Assist Response Center, the BMW Assist
Response Center contacts you and arranges
for additional steps to help you.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
If the current position of your vehicle can be
determined, it will be forwarded to the BMW
Assist Response Center.
If the LED flashes, but you are unable to hear
the BMW Assist Response Center through the
hands-free system, this could indicate, for
instance, that the hands-free system is no
longer operational. However, you may then still
be audible for the BMW Assist Response Cen-
ter.
Under certain conditions, an emergency call is
automatically initiated immediately after a
severe accident. The automatic emergency call
is not affected by the button being pressed.
For technical reasons, the emergency call
cannot be guaranteed under unfavorable
conditions.<
Warning triangle*
The warning triangle is located in the cargo bay.
Open the left-hand side panel.