The BMW Maintenance Program -
2007 M5 and M6
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
2007 M5 and M6 vehiclespurchased from any
Authorized BMW center in the United States or
Puerto Rico are covered by The BMW Mainte-
nance Program for 48 months or 50,000 miles,
whichever occurs first. Coverage begins on the
date of first retail sale or the date the vehicle is
first placed in service as a demonstrator or com-
pany vehicle, whichever is earlier.
Any authorized BMW center in the United States
or Puerto Rico will perform the scheduled main-
tenance services on your vehicle at no expense
to you. The maintenance schedule intervals are
based on average driving conditions and opera-
tion.Should you request more frequent main-
tenance service, the cost of these services
will not be covered by the Maintenance
Program.
Coverage
The BMW Maintenance Programcovers all
factory recommended maintenance, as deter-
mined by the Condition Based Service (CBS)
system. Additional items that need replacement
due to normal wear and tear, and that are not cov-
ered by the original New Vehicle Limited War-
ranty - such as brake pads, brake rotors, and
wiper blades inserts - are included, provided
wear and tear exceeds BMW wear limits. Any
adjustments required due to normal operating
conditions are also included. See pages5-6of
this booklet for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the Condi-
tion Based Service (CBS) display.
This BMW Service and Warranty Information
Booklet should be presented to your BMW cen-
ter when maintenance is required. Your BMW
center will stamp this booklet documenting the
services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New Vehicle
Limited Warranty.
– Gasoline.
– Windshield washer additive (except when in
conjunction with scheduled maintenance).
– Tires, wheel alignment, tire balance and rota-
tion.
– Wear and tear of soft trim items, such as: seats,
carpets, moldings, headliner, door panels and
all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and tear
or deterioration due to driving habits or condi-
tions, improper repair, environmental influ-
ences, flood, accident or fire damage, road salt
corrosion, alteration, installation of non-BMW
accessories, or use of improper, poor quality or
contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or vehi-
cles where the true mileage cannot be deter-
mined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the recom-
mended maintenance intervals as indicated by
the Service Interval Display.
Maintenance Upgrade Option
Please contact your authorized BMW center for
information and availability on the optional Main-
tenance Program Upgrade for coverage up to 6
years and 100,000 miles.
1
Maintenance Program
The BMW Maintenance Program has been
devised with the following objectives: to maxi-
mize vehicle safety, reliability, and resale value by
minimizing breakdowns resulting from wear, and
minimizing cost and inconvenience by comput-
ing maintenance intervals based upon the spe-
cific manner in which each individual vehicle is
driven.
Maintenance intervals on motor vehicles have
conventionally been specified based upon accu-
mulated mileage. However, driving conditions
have a major influence on routine maintenance
requirements; distance traveled is only one of the
significant factors. A vehicle driven for 50,000
miles of short trips in the city with numerous cold
starts, prolonged periods of idling, stop-and-go
driving, and high engine speeds during accelera-
tion requires more frequent maintenance inter-
vals than a vehicle driven for 50,000 miles for
long distances at low engine speeds primarily at
operating temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip driv-
ing, and condition of the engine oil and brake
pads.
The BMW Maintenance Program
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System. Sensors and sophisti-
cated algorithms take even more detailed
account of the various conditions of vehicle use.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
Engine oil
Brakes - front and rear separately
Microfilter
Brake fluid
Spark plugs
Vehicle check
Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Have maintenance and repair work performed by
your BMW center. Make sure that the mainte-
nance work is stamped in this Service and War-
ranty Information Statement. These entries are
the evidence of regular maintenance of your vehi-
cle and a requirement for warranty claims.
Disconnecting the battery during periods of
long-term storage will interrupt the calcula-
tion of time-based services. Have all items
requiring time-based maintenance, such as
brake fluid and possibly also the engine oil
and microfilter, brought up to date by your
BMW center. Also see the section on bat-
tery care on page 15 of this statement.
2
Vehicle Check
Maintenance work
•Check operation of horn, headlight flasher and
hazard warning flashers.
•Check instrument and control lighting and
heater/air-conditioning blower.
•Check lighting system: turn signals, back-up,
license plate, interior (incl. map, reading lights),
glovebox, flashlight, luggage area lights.
•Safety belts: check condition and function.
•Check windshield wiper and washer jet
positions.
•Body: check for corrosion (except cavities).
•Tires: check tread depth, wear pattern, outer
condition, inflation pressure. If necessary, cor-
rect pressure.
•Battery: check state of charge (magic eye) and
charge if required.
•Power steering reservoir: Check fluid level.
•Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
•Rear-view mirrors
•Coolant: check fluid level and concentration.
•Windshield washer and intensive cleaning sys-
tem: check protection level, fluid level, top if
necessary.
•Check expiration date on the M Mobility Sys-
tem sealant bottle. Change sealant bottle if
needed at additional charge.
Vehicle Check
Maintenance work (continued)
•Brake system connections and lines: check for
leaks, damage and correct positioning
•Underbody, incl. all visible parts (i.e. transmis-
sion, rear axle, fuel lines, exhaust system),
check for damage, leaks and corrosion
•Steering components: check for clearance,
leaks, damage and wear
•Final Inspection: Road test with check of
–Brakes
– Steering
– Shock absorbers (visual)
– Transmission
Brake fluid
Maintenance work
•Replace brake fluid
Spark plugs
Maintenance work
•Replace spark plugs at intervals of 37,000 miles
6
Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW centers is of
great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW center’s service or your BMW’s per-
formance, we recommend that you contact your
authorized BMW center. Should you travel to an
unfamiliar area, the BMW center directory pro-
vided at the time of delivery will help you locate
the nearest authorized BMW center. The centers
listed are equipped to help you with matters
related to your BMW vehicle.
When contacting an authorized BMW center, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales, Ser-
vice, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the oppor-
tunity to provide a solution. Should you feel that
you were not provided with the proper response,
we urge you to contact the General Manager or
BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW center. Should this occur and you require
further assistance, you may wish to contact the
BMW NA Customer Relations Department at
1 800 831-1117 or through our website @
www.bmwusa.com. When contacting us, we ask
that you provide the following information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW center. Please remem-ber: the first step in resolving a complaint is to
contact the authorized BMW center that per-
formed the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance -
Notification
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by
state), some states require us or our authorized
BMW center, to repair in a reasonable number of
attempts, any defect or condition which substan-
tially impairs the use, value, or safety of a new
vehicle sold, leased or registered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a cumula-
tive total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the vehicle or reimburse the owner/les-
see in an amount equal to the purchase price or
lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICATION
DIRECTLY TO BMW OF NORTH AMERICA OF
THE EXISTENCE OF AN ALLEGED DEFECT.
SEND WRITTEN COMMUNICATION TO THE
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1 800 831-1117
29
of BMW or one of our dealers, and a state-
ment of the relief you are seeking.
5.BBBAUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to par-
ticipate in mediation, claims within the pro-
gram’s jurisdiction may be presented to an
arbitrator at an informal hearing. The arbitra-
tor’s decision should ordinarily be issued
within 40 days from the time your complaint
is filed; there may be a delay of 7 days if you
did not first contact BMW about your prob-
lem, or a delay of up to 30 days if the arbitra-
tor requests an inspection/report by an
impartial technical expert or further investiga-
tion and report byBBBAUTO LINE.
6. You are required to useBBBAUTO LINE
before asserting in court any rights or reme-
dies conferred by California Civil Code Sec-
tion 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to useBBBAUTO
LINE before exercising rights or seeking rem-
edies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301 et
seq. If you choose to seek redress by pursu-
ing rights and remedies not created by Cali-
fornia Civil Code Section 1793.22 or Title I of
the Magnuson-Moss Warranty Act, resort to
BBBAUTO LINE is not required by those
statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to con-
form to the vehicle’s applicable express war-
ranty after a reasonable number of attempts,
BMW may be required to replace or repur-
chase the vehicle. California Civil Code Sec-
tion 1793.22(b) creates a presumption that
BMW has had a reasonable number of
attempts to conform the vehicle to its appli-
cable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs
first,one or more of the following occurs:•The same nonconformity [a failure to con-
form to the written warranty that substan-
tially impairs the use, value or safety of the
vehicle] results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven AND the nonconformity has
been subject to repair two or more times by
BMW or its agents AND the buyer or lessee
has directly notified BMW of the need for
the repair of the nonconformity; OR
The same nonconformity has been subject to
repair 4 or more times by BMW or its agents
AND the buyer has notified BMW of the need
for the repair of the nonconformity; OR
The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than 30
calendar days after delivery of the vehicle to
the buyer.
8.NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services
Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
1 800 831-1117
9. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
10. The following remedies may not be sought
inBBBAUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
11. You may reject the decision issued by aBBB
AUTO LINE arbitrator. If you reject
31
Federal Emissions System Defect
Warranty (Valid only in the U.S.A.
and Puerto Rico)
This warranty applies only to U.S. specification
vehicles distributed by BMW of North America
(BMW NA) or sold through the BMW NA Euro-
pean Delivery Program.
In accordance with the defect warranty provi-
sions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail purchaser,
and each subsequent purchaser, that the car (a)
was designed, built and equipped so as to con-
form, at the time of sale, with all regulations of
the U.S. Environmental Protection Agency appli-
cable at the time of manufacture and (b) is free
from defects in materials and workmanship
which would cause it to fail to conform with appli-
cable regulations for a period of 2 years or
24,000 miles, whichever occurs first, except for
specific emission control components (as listed
on page 43), for which the warranty period is 8
years or 80,000 miles, whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in ser-
vice as a demonstrator or company vehicle,
whichever is earlier.
Warranty claims must be made as soon as rea-
sonably possible after a defect is discovered. To
make a claim, the car must be brought to any
authorized BMW center during normal business
hours.
The BMW center will, without charge for parts or
labor (including diagnosis), either repair or
replace the defective part, if any. The decision
whether to repair or replace said parts is solely
the prerogative of BMW NA and must be
expected to correct the failure of the warranted
part. Parts for which replacements are made
become the property of BMW NA. In all cases, a
reasonable time must be allowed for warranty
repairs to be completed after the car is received
by the BMW center.
For assistance in determining which specific
parts or components of your vehicle are covered
under this warranty, please contact your BMW
center.It is the owner’s responsibility to have all sched-
uled inspection and maintenance services per-
formed (at the owner’s expense), as prescribed in
the maintenance schedule for the BMW Emis-
sion Control System. Service intervals are com-
puted by the onboard BMW service interval
indicator and displayed on the instrument panel.
The instructions for proper maintenance and use
can be found in the Owner’s Manual. It is strongly
recommended that any replacement parts used
for maintenance, repair or replacement of emis-
sion control systems be certified BMW Service
Parts or BMW Authorized Remanufactured Parts.
Without invalidating this warranty, the owner may
elect to have maintenance, repair or replacement
of the emission control systems performed by
any automotive repair establishment, or elect to
use parts other than certified BMW Service
Parts. However, the cost of such service or parts
will not be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center or a warranty
replacement part is not reasonably available
(within 30 days), repairs may be performed at any
available service establishment using any equiva-
lent part. BMW NA will reimburse the owner for
such emergency repairs (including labor, parts
and diagnosis not to exceed BMW NA rates for
labor, parts, and diagnosis in said area) that are
covered under this warranty. Replaced parts and
paid invoices must be presented at a BMW cen-
ter as a condition of reimbursement for emer-
gency repairs not performed by a BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than cer-
tified BMW Service Parts or Authorized Remanu-
factured Parts are used for maintenance, repair
or replacement of components affecting emis-
sion control, the owner should obtain assurances
that such parts are warranted by their manufac-
turer to be equivalent to genuine BMW parts in
performance and durability. BMW NA assumes
no liability under this warranty with respect to
parts other than genuine BMW parts.
However, the use of non-BMW replacement
parts or non-EPA certified parts does not invali-
date the warranty on other components, unless
non-BMW parts or non-EPA certified parts cause
damage to warranted parts.
40
Federal Emissions Performance
Warranty (Valid only in the U.S.A.
and Puerto Rico)
In those states and jurisdictions that have estab-
lished periodic vehicle emissions tests to encour-
age proper vehicle maintenance and require the
car to pass an emissions test approved by the
U.S. Environmental Protection Agency and:
1. The car was distributed by BMW of North
America (BMW NA), or sold through the
BMW NA European Delivery Program; and
2. The car has been maintained and operated in
accordance with the instructions for proper
maintenance and use set forth in the Owner’s
Manual supplied with the car; and
3. The car fails to conform to the applicable
emissions standards of the EPA as judged by
an EPA approved emissions test; and
4. The failure to conform results or will result in
the owner of the car having to bear a penalty
or other sanction (including the denial of the
right to use the car) under local state or fed-
eral law if the non-conformity is not remedied
within a specified period of time.
Then, in accordance with the provisions of sec-
tion 207(b) of the Clean Air Act, BMW NA war-
rants that if the car is eligible for coverage under
this warranty, any non-conformities in the car,
which cause it to fail an EPA-approved emissions
test will, without charge for parts or labor (includ-
ing diagnosis), be adjusted, repaired, or replaced,
at the option of BMW NA to proper specifica-
tions, in order to make the car comply with appli-
cable emissions standards. The decision to
adjust, repair or replace parts is solely the pre-
rogative of BMW NA and must reasonably be
expected to correct the failure of the warranted
part.This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in ser-
vice as a demonstrator or company vehicle,
whichever is earlier. This warranty continues for a
period of 2 years or 24,000 miles, whichever
occurs first, except for specific emissions control
components (as listed on page 43), for which the
warranty period is 8 years or 80,000 miles which-
ever occurs first.
This warranty is made subject to the terms and
conditions that apply to the Emission Control
System Warranty and the New Vehicle Limited
Warranty.
No claim under this warranty will be denied on
the basis of use of a properly installed EPA certi-
fied emission part for maintenance and repair.
A vehicle manufacturer may deny an emission
performance warranty claim on the basis of an
uncertified replacement part used in the mainte-
nance or repair of a vehicle only if the vehicle
manufacturer presents evidence that the uncerti-
fied replacement part is either defective in mate-
rials or workmanship or not equivalent from an
emission standpoint to the original equipment
part.
Maintenance, replacement, or repair of emis-
sion control devices and systems may be per-
formed by any automotive repair
establishment or individual using any certi-
fied part.
Immediately after the car has failed an EPA
approved emission short test, your claim can be
made at any authorized BMW center. The BMW
center will honor or deny your claim within the
time period specified by local or state laws (not to
exceed 30 days), to avoid further penalties or
sanctions. lf the claim is denied, the BMW center
will notify you in writing of the reason(s). The
BMW center is required by law to honor the claim
if notice of denial is not received by the owner
within the specified time period.
You may obtain further information concerning
the emission warranties, or report violations of
warranty terms, by contacting the Director, Field
Operations and Support Division (6406J), Envi-
ronmental Protection Agency, 401 “M” Street,
SW, Washington, D.C. 20460.
42
California Emission Control
Warranty Statement* Your
Warranty Rights and Obligations
The California Air Resources Board and BMW of
North America (BMW NA) are pleased to explain
the emission control system warranty on your
2007 vehicle. In California, new motor vehicles
must be designed, built and equipped to meet
the State’s stringent anti-smog standards. BMW
NA must warrant the emission control system on
your vehicle for the periods of time listed below
provided there has been no abuse, neglect or
improper maintenance of your vehicle.
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine com-
puter. Also included may be hoses, belts, con-
nectors and other emission-related assemblies.
Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whichever occurs
first:
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your short-term emis-
sion control system DEFECTS WARRANTY.
For 7 years or 70,000 miles whichever occurs
first:
If an emission-related part specially noted on
page 47 as having coverage for 7 years or 70,000
miles is defective, the part will be repaired or
replaced by BMW NA. This is your long-term
emission control system DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. BMW NA rec-
ommends that you retain all receipts covering
maintenance on your vehicle, but BMW NA
cannot deny warranty solely for the lack of
receipts or for your failure to ensure the perfor-
mance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty cover-
age if your vehicle or part has failed due to
abuse, neglect, improper maintenance or unap-
proved modifications.
If you have any questions regarding your war-
ranty rights and responsibilities, you should
contact:
BMW of North America, LLC
Customer Relations and Services
Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1 800 831-1117
Website:
www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System Lim-
ited Warranty applies to all 2007 U.S. specifica-
tion BMW vehicles sold, leased, and/or registered
in California, Maine, Massachusetts or Vermont.
44