Protection:
New BMWs — Protection is provided for 4 years/
unlimited miles. NOTE: This does not affect war-
ranty coverage which remains at 4 years/50,000
miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the in-service date.
Getting Started
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains the
24-hour toll-free number for Roadside
Assistance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on the
trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. Your date of
purchase and vehicle identification number (VIN)
are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Roadside
Assistance service representative. In order for you to
receive quick and reliable services, it is essential
that you should provide detailed and accurate infor-
mation to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom driver’s side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
Emergency Valet service.Should there be a
need beyond BMW Roadside Assistance, Emer-
gency Valet service will provide a personal assis-
tant who will help in every way to get you to your
final destination. Emergency Valet service will
help you locate a rental car or taxi agency, hotel
or even help procure airline reservations. In the
event of an emergency, this service will assist you
in getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the mes-
sage to the message recipient.
Personal Trip Routing.Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we’ll provide
you with detailed, easy to read, computerized trip
itinerary and companion map package. Please
allow two weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
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