2007 BMW 7 SERIES LONG phone

Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW centers is of
great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW centers service or your BMW’s perfor-
mance, we recommend that you contact your
authorized BMW center. Should you travel to an
unfamiliar area, the BMW center directory pro-
vided at the time of delivery will help you locate
the nearest authorized BMW center. The centers
listed are equipped to help you with matters
related to your BMW vehicle.
When contacting an authorized BMW center, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales, Ser-
vice, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the oppor-
tunity to provide a solution. Should you feel that
you were not provided with the proper response,
we urge you to contact the General Manager or
BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW center. Should this occur and you require
further assistance, you may wish to contact the
BMW NA Customer Relations Department at
1 800 831-1117 or through our website at
www.bmwusa.com. When contacting us, we ask
that you provide the following information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicles delivery date.
4. Vehicle mileage.
5. Selling BMW centers name.
6. Servicing BMW centers name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW center. Please remem-ber: the first step in resolving a complaint is to
contact the authorized BMW center that per-
formed the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance -
Notification
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by
state), some states require us or our authorized
BMW center, to repair in a reasonable number of
attempts, any defect or condition which substan-
tially impairs the use, value, or safety of a new
vehicle sold, leased or registered in that state.
A reasonable number of attempts is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a cumula-
tive total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the vehicle or reimburse the owner/les-
see in an amount equal to the purchase price or
lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICATION
DIRECTLY TO BMW OF NORTH AMERICA OF
THE EXISTENCE OF AN ALLEGED DEFECT.
SEND WRITTEN COMMUNICATION TO THE
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1 800 831-1117
23

BBB Auto Line
If your concern is still not resolved to your satis-
faction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS, CALI-
FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,
MARYLAND, MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, OHIO, and VIRGINIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal pro-
ceeding in which an impartial third party renders
a decision after a hearing at which both parties
have an opportunity to be heard. You can select
mediation or arbitration or both.
The program is free of charge to you, the con-
sumer but there are some minimum require-
ments for participation in the program. Please
contact BBB AUTO LINE at the address or phone
number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
Your name and address
The vehicle identification number (VIN)
The make, model and year of your vehicle
A description of the problem with your vehicle.
BBB AUTO LINE will also ask you for other infor-
mation that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current mile-
age, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting evi-
dence. You may also submit your claim in writing
and ask for a decision on the documents you
submit, without attending a hearing. BBB AUTO
LINE will usually render a decision within 40 daysfrom the time you file your complaint. The deci-
sion is binding on BMW if you decide to accept it.
BMW must comply with the decision within the
time frame specified by the arbitrator.
Important:
You must use BBB AUTO LINE before
asserting in court any rights or remedies created
by the Magnuson Moss Warranty Act, (The Act)
15 U.S.C. Sec. 2301, et seq. You may also be
required to use BBB AUTO LINE before seeking
remedies under your state’s Lemon Law. If you
choose to seek redress by pursuing rights and
remedies not created by Title 1 of Magnuson
Moss Warranty Act, prior resort to the BBB AUTO
LINE is not required by any provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (BMW)
participates inBBBAUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the Cali-
fornia Department of Consumer Affairs has
certifiedBBBAUTO LINE and BMW.
2. If you have a problem arising under a BMW
written warranty, we encourage you to bring it
to our attention. If we are unable to resolve it,
you may file a claim withBBBAUTO LINE.
Claims must be filed withBBBAUTO LINE
within six (6) months after the expiration of
the warranty.
3.
To file a claim withBBBAUTO LINE, call
1 800 955-5100. There is no charge for the call.
4. In order to file a claim withBBBAUTO LINE,
you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of
the vehicle, the vehicles current mileage, the
approximate date and mileage at the time any
problem(s) were first brought to the attention
of BMW or one of our dealers, and a state-
ment of the relief you are seeking.
24

For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on the
trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. Your date of
purchase and vehicle identification number (VIN)
are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it is
essential that you provide detailed and accurate
information to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom drivers side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicles problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
Emergency Valet Service.Should there be a
need beyond BMW Roadside Assistance, Emer-gency Valet will provide a personal assistant who
will help in every way to get you to your final des-
tination. Emergency Valet will help you locate a
rental car or taxi agency, hotel or even help pro-
cure airline reservations. In the event of an emer-
gency, this service will assist you in getting
information out to the proper party whether it is
business or personal. If we are unable to contact
one of your party, the message relay service will
document the information, and will make reason-
able efforts to deliver the message to the mes-
sage recipient.
Personal Trip Routing.Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and well provide
you with detailed, easy to read, computerized trip
itinerary and companion map package. Please
allow up to two weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
27

California Emission Control
Warranty Statement* Your
Warranty Rights and Obligations
The California Air Resources Board and BMW of
North America (BMW NA) are pleased to explain
the emission control system warranty on your
2007 vehicle. In California, new motor vehicles
must be designed, built and equipped to meet
the States stringent anti-smog standards. BMW
NA must warrant the emission control system on
your vehicle for the periods of time listed below
provided there has been no abuse, neglect or
improper maintenance of your vehicle.
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine com-
puter. Also included may be hoses, belts, con-
nectors and other emission-related assemblies.
Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.
Manufacturers Warranty Coverage:
– For 3 years or 50,000 miles whichever occurs
first:
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your short-term emis-
sion control system DEFECTS WARRANTY.
– For 7 years or 70,000 miles whichever occurs
first:
If an emission-related part specially noted on
page 41 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is your
long-term emission control system DEFECTS
WARRANTY.
Owners Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owners Manual. BMW NA recom-
mends that you retain all receipts covering
maintenance on your vehicle, but BMW NA
cannot deny warranty solely for the lack of
receipts or for your failure to ensure the perfor-
mance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty cover-
age if your vehicle or part has failed due to
abuse, neglect, improper maintenance or unap-
proved modifications.
If you have any questions regarding your war-
ranty rights and responsibilities, you should
contact:
BMW of North America, LLC
Customer Relations and Services Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1 800 831-1117
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*-The California Emissions Control System Lim-
ited Warranty applies to all 2007 U.S. specifica-
tion BMW vehicles sold, leased, and/or registered
in California, Maine, Massachusetts or Vermont.
38

warranty, the owner may elect to have mainte-
nance, repair or replacement of the emission
control systems performed by any automotive
repair establishment, or elect to use parts other
than BMW Authorized Remanufactured or genu-
ine BMW Service Parts. However, the cost of
such service or parts will not be covered under
this warranty, except in emergency situations. In
an emergency situation, where an authorized
BMW center is not reasonably available or a war-
ranty replacement part is not available within 30
days, repairs may be performed at any available
service establishment or by any individual using
any replacement part.
A repair not completed within 30 days consti-
tutes an emergency. BMW NA will reimburse the
owner for such emergency repairs (including
labor, parts and diagnosis not to exceed BMW
suggested retail price for all warranted parts
replaced and labor charges based on the manu-
facturers recommended time allowance for the
warranty repair and the geographically appropri-
ate hourly labor rate) that are covered under this
warranty. Replaced parts and paid invoices must
be presented to a BMW center as a condition of
reimbursement for emergency repairs not per-
formed by a BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than genu-
ine BMW Service Parts or Authorized Remanu-
factured Parts are used for maintenance, repair
or replacement of components affecting emis-
sion control, the owner should obtain assurances
that such parts are warranted by their manufac-
turer to be equivalent to genuine BMW parts in
performance and durability. BMW NA assumes
no liability under this warranty with respect to
parts other than genuine BMW parts.
However, the use of non-BMW replacement
parts does not invalidate the warranty on other
components, unless non-BMW parts cause
damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering, dis-
connection, improper or inadequate mainte-nance, except if performed by an authorized
BMW center doing warranty repair work, use of
leaded fuel or fuel other than as specified in the
Owners Manual.
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services or the repair or
replacement of maintenance parts beyond the
first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the vehicle identification number is
altered or cannot be determined, or if the car has
been declared a total loss or sold for salvage
purposes.
General
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSEQUEN-
TIAL DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, INCLUD-
ING THE IMPLIED WARRANTY OF MERCHANT-
ABILITY, APPLICABLE TO THIS PRODUCT.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA Cus-
tomer Relations Department at 1 800 831-1117.
You may obtain further information concerning
the emissions warranty or report violations of
warranty terms, by contacting Air Resources
Board (ARB), Mobile Source Operations Division,
9528 Telstar Avenue, El Monte, CA 91731.
Please include the title of the BMW service
department head and telephone number.
40

Information Change Card
Please print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Please Check One: Address Change Ownership Change
 Mr.  Mrs.  Ms. Last Name First Name Middle Initial
Address: Number Street Apt./Suite
City State Zip AM Phone PM Phone
EmailCell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately
(Print name & address of new owner above, if known)
Purchased PrivatelyExported
TradedDestroyed
Lease EndedStolen
GiftedNever Owned
Information Change Card
Please print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Please Check One: Address Change Ownership Change
 Mr.  Mrs.  Ms. Last Name First Name Middle Initial
Address: Number Street Apt./Suite
City State Zip AM Phone PM Phone
EmailCell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately
(Print name & address of new owner above, if known)
Purchased PrivatelyExported
TradedDestroyed
Lease EndedStolen
GiftedNever Owned
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