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Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can be vehicle data,
for example, your current position, or the
Condition Based Service CBS data.
Using services
Contacting the BMW Assist Response
Center
You can establish contact with the BMW Assist
Response Center via the SOS button.
1.Briefly press the cover flap to open.
The arrangement of the switches and indi-
cator lamps varies slightly among vehicle
equipment versions.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center will connect
you with BMW Roadside Assistance.
Roadside Assistance
iDrive, for operating principle refer to page16.1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Roadside Assistance" and press
the controller.
If the current location can be determined,
the current vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
Contact with Roadside Assistance will be
established.
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192
TeleService
Automatic service notification*
The data on the service status of your vehicle or
required inspections are transmitted automati-
cally prior to the due date. You can check when
the BMW center was notified.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Info sources" and press the control-
ler.
4.Select "Service" and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service requirements" is selected and
press the controller.6.Select "Service notification" and press the
controller.
Manual service notification
You can transmit data regarding your vehicle's
service status to your BMW center when you
wish to arrange a service appointment.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Service Request"
5.Press the controller.
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6.Select "Start service" and press the con-
troller.
The service-relevant data are transmitted. Your
BMW center will contact you to arrange a ser-
vice appointment.
Contacting BMW Customer Relations
For all information related to your vehicle you
can call BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with BMW Customer Relations.
Concierge service*
When you call the BMW Assist Concierge, you
can obtain information about, e.g., current
events, gas stations or hotels, as well as receive
the corresponding telephone numbers and
addresses. Many hotels can be booked directly
through the BMW Assist Concierge service.
Concierge service requires additional enabling
by the BMW Assist Response Center.
Calling the Concierge
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "New data request" and press the
controller.
The BMW Assist Response Center will connect
you with a BMW Assist Concierge.
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194
Displaying transmitted data
Select a received message, if applicable, and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>Press "Call" to make a telephone call. A pre-
requisite for this is that your Bluetooth
mobile phone has been paired with the
vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Adapting BMW Assist
Displaying and updating services
If the services offered by BMW Assist change,
you will be notified. In that event you may
update the service functions.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service Status" is selected and press
the controller.
The currently available BMW Assist ser-
vices are displayed.
6.If necessary, select "Options"and press the
controller.
7.Select "Update services" and press the
controller.
Terminating services*
When you terminate the services, the connec-
tion to BMW Assist is deactivated.
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1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service Status" is selected and press
the controller.
6.Select "Options" and press the controller.
7.Select "Terminate services" and press the
controller.
BMW Assist is blocked from use, and your vehi-
cle's current position will not be transmitted
during an emergency call
*. To unblock the ser-
vices, reactivate BMW Assist, see below. The
contractual agreement is not affected by this.
Reactivate BMW Assist, if necessary, to log on
again.
Activating BMW Assist
BMW Assist must be activated to use the ser-
vices.
Requirements
>Make sure that the vehicle can determine its
current location. Reception is best when
you have an unobstructed view to the sky.
>Leave vehicle ignition switched on during
the activation process.
Activating
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
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BMW Assist
196 until "Service Status" is selected and press
the controller.
6.Select "Enable services" and press the con-
troller.
BMW Assist is activated and data exchange
with the BMW Assist Response Center
begins.
Activation takes a few minutes. Progress status
is displayed on the Control Display. If you open
another menu, the activation process continues
in the background.
Displaying vehicle data
When BMW Assist is activated, the license
plate and the vehicle identification number of
your vehicle may be displayed.
1.Open the start menu.
2.Press the controller to open the menu.3.Select "Settings" and press the controller.
4.Select "BMW Services" and press the con-
troller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Profile" is selected and press the con-
troller.
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