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manner to putt he ve hicl e hack a th e usc of an uncertifi ed part or to plia nce w ith the in structions for proper nance and use, whic h is not related to the 1/M Te st
hi cle is delivered to the origina l purchaser or orig inal lessee, and any
tained in your Ma intenance bookle t. Tim e and mi leage imerval s, at whi ch maintenance is to be perfor med, may vary from
model to model.
recommends you keep a reco rd of scheduled mainte nan ce by having your swagen Maintenance boo kle t validated at th e approximate time or mileage interv al s by the thorized d eal er or other service c ility that performed the maintenance. lfyou perform the maimenance yourself , keep all umentation as proof yo u have performed th e mainte nance at the approximate time or mileage intervals recommended, that you ha ve
Use of G enuine
recommends that Genuine swagen parts be used as replacement parts fo r
th e m ai ntenance . repair or replacement of em sion contro l sys te m s. Genuine swagen parts in emission performance and may impair the effectiveness o f e mission
service as a demonst rator or company
used p ro per form the maintenance properly.
Failure to your vehicle according to the instruction for proper mailllenance may cause the vehicle to exceed applicable emission s
erage. Howeve r, will not d en y a
warra nt y cl aim solel y on the bas is of your failure
to maintain th e veh icle accordin g to the
control system s. Althoug h u se of parts ot her than Genuine pa rt s does not date these warranties. assumes no liabilit y under these warranties for fa ilur e of su ch part s to o ther parts cause d by
s u ch
F ed er al Emissions Warranties 17
Page 70 of 444
Booklet 1.2 USA Warranty
EPA certified replacement parts
Maintenance, repair, or replacement of emis
s ion control devices and systems m ay be per
formed by an y automotive serv ice and repai r
tabl ishment or qualified individua l using Environmenta l Protection Agency (EPA) certified re
placement parts.
Parts not
18 Fe deral Emission s Warrantie s
A part installed in accordance with Volkswagen's instru ctio ns or requir ed scheduled maintenance is warranted u nti l the next sched
uled replacement interval or for th e duration of these warranties.
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Emergency repairs
Emergency repair s performed by a non-Volk
swage n service facility will be reimbursed if the repair work was needed and correc tl y per
formed, it was imposs ib le or unreasonable under the cir cumstances to tow or drive your Volkswagen to the nearest authorized Volk
sw agen d ealer. The maximum reimbursement allowable is an amount equal to the cost if yo ur authori zed Volkswage n dealer had comple ted the repai r(s) . R eimbursememwill be co nsid ere d
when yo u submit the follo win g items to your au
thori zed Volkswagen dea ler:
A explaining the cir cumstances that prevented you from getti ng to an authorized Volk swagen dealer.
Pa.id receipt(s),
Repair order(s) , and
Part (s) removed from your Volkswagen.
Damage caused by tampering, use of improper
Manual, and abuse, n eglect or improper maintenance of the vehicle. Diagnosis and repair of su ch damage are at th e expense of th e owner.
particular p urpose, is limited in duration to the stated period of these written warranties.
consequential damages, including loss of resa le
value, lost profits or earnings, and out-ofpocket expenses fo r substitute transportation or lodging.
So me s tat
es do not allow the exclus io n or limita
tion of incid ental or consequential damages, so this limitation or exclu sion ma y not apply to
you.
In the event yo u have not received the services
p romised in these warranties, please follow the
procedures described in this booklet under the title
Division (6405)),
Warra nty Environmental Agenc y. A riel Rios Buildin g, Pennsylva nia
Aven ue, N.W., Wash ingto n,
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The Resources Board is pleased explain vehicle. In motor vehicles be designed. stringent warrant the emission control system on your vehicle for the periods of or improper
carburetor or fuel-injection system. the ignition system, catalytic converter. and
semblies.
Where
condition exi ts, you including diagnosis, parts and labor.
Manufacturer's warra nty coverage:
For 3 years or miles, whichever occurs first.
If
your ve hicl e fails an Inspection and nance Test, all necessary repairs and will be made ensure your vehicle passes
\VAHHANTY.
If any emission-related
Thi s is your short-term Emission WARRANTY.
miles, whichever occurs firs !
I
fan emission-related w ith coverage for7 years or miles is defective,
long-tenn Emission WAHRANTY.
For 15 years or miles, whichever occurs first
meet requirements, as identified on Emission
fails an Inspection and Tesl. if any emission-related is
found part will be repaired or replaced by for 15 yea rs or
veh icle chaser or original lessee. This rep resents you r
Emission
Owner's warrant y responsibi li ties:
As veh icle owner, you are responsible for performance in your owner's Maintenance booklet. recommends
swage n cannot deny lack of receipts or for your failu re ensu re
Page 73 of 444
are re s po nsib le for yo ur vehi cle to a Volkswag en dealer as soon a problem is ts . T he repairs should b e compl ete d
in a reasonable amount of tim e, not to excee d days.
As the ve hicle owne r, you should also b e awa re
that Volkswagen d en y you failed due to
Booklet 1.2 USA Warranty
abuse. neglec t, improper maintenance o r proved modifications.
HAVE REGA RD ING WARRANTY
822-8987, AT EL
Page 76 of 444

may rai se claim under thi s warra nty mediately your has a fornia test of that to avoid impos ition of a or cancella tion of your right to usc the need not
or pay for the repair before presenting your
may be pre sented only by b rin gin g your ve hicl e to authorize d Volkswagen dea le r in the United S tates, it s terri tories, and
The d ealer within a reasonab le tim e, not to exceed thiny days. fro m the time at whic h your hi cle is presented for repair or within any time period
to Volk swagen or the dealer. yo u be in wri ting of the rea sons for jecting the yo u do not receive notice of d eni al of your claim within the above time riod. is req uired by to honor the
Undcrcenain circumstances . your may be denied because yo u have faile d to comply with
in structions for scheduled maintenance in your Maintenance booklet. determining whether you have
those maintenance in struc tions whi ch has reaso n to believe were not formed and whic h could b e the ca use of the
basis that a non-EPA
can prove that th e part is eit he r tive in materials or workmanship . o r not lent from an e mission standpoint to the origi nal pan. and you
will not deny a claim re la ting to:
warranty work or pre-delivery service formed by an authorized
work perform ed in emergency to rectify an unsa fe condition
the usc of a n part or to p liance with the in structions proper nance and usc, w hich is not related to the 1/ M Tes t failure
hicle is deliv e red to the original subsequent chaser or lessee or. the p laced in
24
a demonstra to r or company car prior to deli very. on the date it is placed in service
Page 77 of 444

Proper maintenance and use
for proper
Time a nd milea ge intervals whic h mainten an ce is to be perfor med, may vary from
model to model.
Volkswagen recommends you keep a record of
scheduled maimcnance performed by havin g
your Vol k swagen Maimenance booklet dated the approximate time or va ls by an a uthori zed Volkswagen dealer, and that you provide these records to the new owner whenever you th e vehicle.
Use of Genuine Volkswagen Parts
Volk swagen recommends that Genuine be used as for the maintenance, repair or rep lacement of
which arc not equivalelll lO Genuine swage n in emi ssion performance and may impair the effec tive ness of emission
you r veh icle according to th e
instruction for proper mainten a nce may cause th e veh icle exceed applicable emissions dards and resuh in denial o f warranty not deny a on the basis of you r fai lur e
to
tions o r failure lO keep record of maint enance.
for proper use o f th e ve hicle are in your Volkswagen
sys te m s. use of pans than Genuine Volkswagen pans does not Volkswagen assumes no u nder these warra nties for failure of su ch a nd damage to other
componems formed by any ment or ind ividua l to perform s u ch
serv ices. llowevcr, the cost of su ch services is
not covered by these warranties except in the indep endent serv ice esta bl ish-
me to an authorize d Volkswagen dealer and have th e defect corrected free of charge. Volk swage n not be fo r any expe nses which you have incurred at the in dep cndem v ice establishment, excep t for emergency pairs. "Emergency Repairs" for further
Parts not scheduled for inspection or replacement
Any whi ch i s no t sc hedule d for inspection or maintenance
warranty
rio d. Any such pa rts re pai red or re placed under warranty arc warranted for the remainin g ranty
Page 81 of 444

of Inc. offer fin ancial assista nce pairs or expenses not covered by Volk swage n of America, Inc.'s Limited New Warranties.
In
certain instances. of America,
Inc. may pay for such repairs in acco rdance with the term s of service action campaigns it will of a vice action, tif y yo u by mail and request you bring your ve hicle to you r ne arest authorized dealer for repair free of charge.
I f you have not r
ecently change d yo ur address of In c. has your rent address on file , yo u w ill rece ive notification automatically. If yo u you
m ay no t have rece ived notice concernin g a ti cula r se rvice action. please check with your d
e
aler to determine w hether your vehicle is
of Americ a , Inc. may offe r a ss istance with a repair beyond ran ty on a case-by-case basis. If you believe your vehicle needs re p air not cove re d by w hi ch Volkswagen of America, Inc. should pay for In o r In whol e. please disc uss quest w ith your dealer. If yo u not satisfied
w ith your dealer's decision, please contact
phone or in writin g. Your request s hould provide the ve hicle identification number, th e mileage. maintenance hi story and an explanation of why
yo u believe that the repair should be performed free of charge. Your request should be n ied by all available maintenance and repair records which you have retained. A Cu sto mer CAR E will rev iew your request and advise you of our
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