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Before making these checks, make sure
you have sufficient fuel and that you have
followed the correct starting procedure giv-
en in “How to start the hybrid system” on
page 326 in Section 3. If your vehicle is
equipped with the engine immobilizer sys-
tem, also check whether the other keys
will start the hybrid system. If they work,
your key may be broken. Have the key
checked at your Toyota dealer. If none of
your keys work, there may be a malfunc-
tion in the immobilizer system. Call your
Toyota dealer. (See “Keys (with engine
immobilizer system)” on page 22 in Sec-
tion 1−2.)
If the instrument cluster dims or the
instrument cluster display turns off
with the ignition on... 1. Check that the auxiliary battery termi- nals are tight and clean.
2. If the auxiliary battery terminals are O.K., the auxiliary battery is dis-
charged. You may try jump starting.
See “(b) Jump starting” on page 340
for further instructions.
NOTICE
Hybrid vehicles cannot be push
started.
If the instrument cluster displays with
normal brightness levels with the igni-
tion on...
The hybrid system may be faulty. Contact
your Toyota dealer. If the auxiliary battery is discharged,
the hybrid system can be started by
jump starting. Depending on the vehicle
condition, however, the hybrid system
may not start.
To avoid serious injury and damage to
your vehicle which might result from an
explosion of the battery, acid burns,
electrical burns, or damaged electronic
components, follow instructions careful-
ly.
If you are unsure about how to follow this
procedure, we strongly recommend that
you seek the help of a competent me-
chanic or towing service.
CAUTION
Batteries contain sulfuric acid
which is poisonous and corrosive.
Wear protective safety glasses when
jump starting, and avoid spilling
acid on your skin, clothing, or ve-
hicle.
If your vehicle will not start—
(a) Simple checks
(b) Jump starting
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1. Get the required tools and
spare tire.
1. Spare tire
2. Front towing eyelet
∗
3. Jack handle
4. Wheel nut wrench
5. Adapter socket
6. Jack
To prepare yourself for an emergency,
you should familiarize yourself with
the use of the jack, each of the tools
and their storage locations.
∗: For details, see “—Emergency tow-
ing” on page 356 in this Section.
Before removing the jack, unhook the
tightening strap.To remove the jack, rotate the jack
joint by hand until the jack becomes
free.
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If your vehicle becomes stuck in snow,
mud, sand, etc., then you may attempt
to rock the vehicle free by moving it
forward and backward.
CAUTION
Do not attempt to rock the vehicle
free by moving it forward and back-
ward if people or objects are any-
where near the vehicle. During the
rocking operation the vehicle may
suddenly move forward or backward
as it becomes unstuck, causing injury
or damage to nearby people or ob-
jects.
NOTICE
If you rock your vehicle, observe the
following precautions to prevent dam-
age to the hybrid transmission and
other parts.
Do not depress the accelerator ped-
al while shifting the selector lever
or before the transmission is com-
pletely shifted to forward or reverse
gear.
Avoid spinning the wheels.
If your vehicle remains stuck after
rocking the vehicle several times,
consider other ways such as tow-
ing.(a) Towing with wheel lift type truck—
—From front
—From rear
(b) Using flat bed truck
Front wheel drive models
If your vehicle becomes stuck If your vehicle needs to be
towed—
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(a) Towing with wheel lift type truck—
—From front
—From rear
(b) Using flat bed truck
All wheel drive models
If towing is necessary, we recommend
you to have it done by your Toyota
dealer or a commercial tow truck ser-
vice. In consultation with them, have
your vehicle towed using either (a) or
(b).
Only when you cannot receive a towing
service from a Toyota dealer or com-
mercial tow truck service, tow your ve-
hicle carefully in accordance with the
instructions given in “—Emergency tow-
ing” on page 356 in this Section.
Proper equipment will help ensure that
your vehicle is not damaged while being
towed. Commercial operators are generally
aware of the state/provincial and local
laws pertaining to towing.
Your vehicle can be damaged if it is
towed incorrectly. Although most operators
know the correct procedure, it is possible
to make a mistake. To avoid damage to
your vehicle, make sure the following pre-
cautions are observed. If necessary, show
this page to the tow truck driver.CAUTION
If your vehicle needs to be towed
when in an accident, do it with the
front wheels raised (front wheel drive
models) or all four wheels raised (all
models). If the wheels with the trac-
tion motor are on the ground when
towing, the motor may continue to
generate electricity. This may cause
the electricity leakage. Depending on
the severity of the damage, electricity
leakage may cause fire.
TOWING PRECAUTIONS:
Use a safety chain system for all towing,
and abide by the state/provincial and local
laws. The wheels and axle on the ground
must be in good condition. If they are
damaged, use a towing dolly.
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Front wheel drive models—
(a) Towing with wheel lift type truck
From front—Release the parking brake.
NOTICE
When lifting wheels, take care to en-
sure adequate ground clearance for
towing at the opposite end of the
raised vehicle. Otherwise, the bumper
and/or underbody of the towed vehicle
will be damaged during towing.
From rear—
Use a towing dolly under the front wheels.
NOTICE
Never tow a vehicle from the rear
with the front wheels on the ground,
as this may cause serious damage to
the transmission.
(b) Using flat bed truck
All wheel drive models—
(a) Towing with wheel lift type truck
Use a towing dolly under the wheels not
lifted by the truck.
(b) Using flat bed truck
(c) Towing with sling
type truck
All models—
(c) Towing with sling type truck
NOTICE
Do not tow with sling type truck, ei-
ther from the front or rear. This may
cause body damage.
If towing is necessary, we recommend
you to have it done by your Toyota
dealer or a commercial tow truck ser-
vice.
If towing service is not available in an
emergency, your vehicle may be tempo-
rarily towed at less than 30 km/h (18
mph) by a cable or chain secured to
one of the emergency towing eyelets on
the front of the vehicle. Use extreme
caution when towing the vehicle.
To install the front towing eyelet, see
“—Installing front towing eyelet” on page
357 in this Section.
—Emergency towing
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NOTICE
Only use specified towing eyelet;
otherwise your vehicle may be dam-
aged.
Never tow a vehicle from the rear
with four wheels on the ground.
This may cause serious damage to
the transmission.
A driver must be in the vehicle to steer
it and operate the brakes.
Towing in this manner may be done only
on hard− surfaced roads for a short dis-
tance and at low speeds. Also, the
wheels, axles, drive train, steering and
brakes must all be in good condition.
CAUTION
Use extreme caution when towing ve-
hicles. Avoid sudden starts or erratic
driving maneuvers which would place
excessive stress on the emergency
towing eyelet and towing cable or
chain. The eyelet and towing cable or
chain may break and cause serious
injury or damage.
NOTICE
Use only a cable or chain specifically
intended for use in towing vehicles.
Securely fasten the cable or chain to
the towing eyelet provided.
Before towing, release the parking brake
and put the transmission in “N”. The key
must be in “ACC” (hybrid system off) or
“ON” (hybrid system on).
CAUTION
When the hybrid system is off, the
power assist for the brakes and steer-
ing will not work so steering and
braking will be much more difficult
than usual.1. Remove the front towing eyelet cover on the front bumper by pushing the
outside of the cover.
—Installing front towing eyelet
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2. Use the front towing eyelet in the lug-
gage compartment. Secure it to the
hole on the bumper by turning clock-
wise.
For the towing eyelet location, see
“—Required tools and spare tire” on
page 345 in this Section.3. Tighten the front towing eyelet securelyby a wheel nut wrench.
CAUTION
When installing the eyelet on the ve-
hicle, be sure to tighten the front
eyelet securely. If the eyelet is loose,
it may come off when being towed
and result in death or serious injury.
Before emergency towing, check that
the eyelet is not broken or damaged
and that the installation bolts are not
loose.
Fasten the towing cable or chain se-
curely to the eyelet.
Do not jerk the eyelet. Apply steady
and even force.
To avoid damaging the eyelet, do not
pull from the side or at a vertical
angle. Always pull straight ahead.
—Emergency towing eyelet
precautions
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CAUTION
If the emergency towing eyelet is
used to get out when your vehicle
becomes struck in mud, sand or oth-
er condition from which the vehicle
cannot be driven out under its own
power, make sure to observe the pre-
cautions mentioned below. Otherwise,
excessive stress will be put on the
eyelet and the towing cable or chain
may break, causing serious injury or
damage.
If the towing vehicle can hardly
move, do not forcibly continue the
towing. Contact your Toyota dealer
or a commercial tow truck service
for assistance.
Tow the vehicle as straight ahead
as possible.
Keep away from the vehicle during
towing.
The following methods are effective to get
out when your vehicle is struck in mud,
sand or other condition from which the
vehicle cannot be driven out under its own
power. Use extreme caution when towing
vehicles. In addition, keep away from the
vehicles and towing cable or chain when
towing.
Remove the soil and sand in the front
and the back of the tires.
Place a stone or wood under the tires.
If you cannot shift the selector lever
out of the “P” position to other posi-
tions even though the brake pedal is
depressed, use the shift lock override
button as follows:
1. Turn the ignition key to the “LOCK” position. Make sure the parking
brake is applied.
2. Pry up the cover with a flathead screwdriver or equivalent.
3. Start the hybrid system. For your safety, keep the brake pedal de-
pressed.
—Tips for towing a stuck
vehicle If you cannot shift
transmission selector lever