Downloaded from www.Manualslib.com manuals search engine 10B-11 Body Electrical Control System:
Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in figure will facilitate collectin g information to the point
required for proper analysis and diagnosis. Customer questionnaire (example)
Problem Symptom Confirmation
Check if what the custom er claimed in “Customer
Questionnaire” is accurately f ound in the vehicle. If that
symptom is found, check whether the symptom is
identified as a failure. (This step should be shared with
the customer if possible.)
DTC Check
Check DTC stored in BCM me mory referring to “DTC
Check”, record it and then clear it referring to “DTC
Clearance”. DTC indicates malfunction that occurred in
the system but does not indicate whether it exists now or
it occurred in the past and the normal condition has been
restored now. To check which case applies, clear DTC
once and check whether or not any fault exists.
Troubleshooting for DTC
Based on the DTC indicated in Step 3 and referring to
applicable DTC flow, locate the cause of the trouble,
namely in a sensor, wire harness, connector, BCM or
other part and repair or replace faulty parts. Body Electrical Control System Symptom Diagnosis
Check the parts or system
suspected as a possible
cause referring to symptom diagnosis of each system.
Check for Intermi ttent Problem
Check parts where an intermit tent trouble is easy to
occur (e.g., wire harness, connector, etc.), referring to
“Intermittent and Poor Connec tion Inspection in Section
00”.
Final Confirmation Test
Confirm that the problem symptom has gone and the
body electrical control system is free from any abnormal
conditions. If what has been repaired is related to the
malfunction DTC, check DTC again and confirm that no
DTC is indicated.
Customers name:
Model:
VIN:
Date of issue:
Date Reg:
Date of problem:
Mileage:
Problem Symptoms
Power door lock system does not operate
Keyless entry system does not operate
Rear end door window defogger does not operate
Rear wiper does not operate
Rear end door opener does not operate
Other
Frequency of Occurrence
Continuous / Intermittent ( times a day, a month)
/ Other
Environmental Condition
Weather:
Fine / Cloudy / Rain / Snow / Other
Temperature: (F )
Diagnostic Trouble Code Normal code / Malfunction code ( )
Warning buzzer does not sound
Interior light does not light
Theft deterrent light does not flush
I5RS0DA20006-01
