Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
Saturn Corporation.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your retailer or
Saturn Corporation.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
U.S. customers can call the Saturn Customer Assistance
Center at 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500In Canada, please call us at 1-800-263–1999.
Or, write to:
Saturn Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications, call toll free 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
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Power (cont.)
Sliding Door................................................2-17
Steering Fluid.............................................5-35
Windows....................................................2-27
Pretensioners, Safety Belt................................1-41
Programmable Automatic Door Unlock...............2-14
Q
Questions and Answers About Safety Belts.........1-27
R
Radiator Pressure Cap....................................5-26
Radios..........................................................3-81
Care of Your CD and DVD Player................3-119
Care of Your CDs and DVDs.......................3-119
Navigation/Radio System, see Navigation
Manual.................................................3-102
Radio with CD............................................3-83
Rear Seat Audio........................................3-115
Setting the Time..........................................3-82
Theft-Deterrent..........................................3-117
Understanding Reception............................3-118
Rear Climate Control System............................3-29
Rear Reading Lamps......................................3-20
Rear Safety Belt Comfort Guides......................1-39Rear Seat Audio (RSA)..................................3-115
Rear Seat Entertainment System.....................3-102
Rear Seat Operation......................................... 1-6
Rear Seat Passengers, Safety Belts..................1-36
Rear Windshield Washer/Wiper.........................3-10
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-11
Recreational Vehicle Towing.............................4-38
Remote Keyless Entry System............................ 2-4
Remote Keyless Entry System, Operation............ 2-5
Removing the Flat Tire and Installing the
Spare Tire..................................................5-75
Removing the Spare Tire and Tools...................5-72
Replacement Bulbs.........................................5-51
Reporting Safety Defects
Canadian Government..................................7-12
Saturn.......................................................7-12
United States Government............................7-11
Restraint System Check
Checking the Restraint Systems....................1-79
Replacing Restraint System Parts After
a Crash..................................................1-80
Retained Accessory Power (RAP)......................2-34
Right Front Passenger Position, Safety Belts......1-36
Roadside
Assistance Program....................................... 7-5
Rocking Your Vehicle to Get it Out....................4-32
Running the Engine While Parked.....................2-42
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Tires (cont.)
Removing the Spare Tire and Tools...............5-72
Secondary Latch System..............................5-81
Storing a Flat or Spare Tire and Tools............5-83
Tire Sidewall Labeling..................................5-54
Tire Terminology and De nitions....................5-56
Uniform Tire Quality Grading.........................5-64
Wheel Alignment and Tire Balance.................5-65
Wheel Replacement.....................................5-65
When It Is Time for New Tires......................5-61
Towing
Recreational Vehicle.....................................4-38
Towing a Trailer..........................................4-40
Your Vehicle...............................................4-38
Traction
Control System (TCS).................................... 4-9
Control System Warning Light.......................3-42
StabiliTrak
®System.....................................4-10
Transaxle
Fluid, Automatic...........................................5-21
Transaxle Operation, Automatic.........................2-36
Trip Odometer................................................3-35
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Ultrasonic Rear Parking Assist (URPA)...............3-21
Understanding Radio Reception.......................3-118
Uniform Tire Quality Grading............................5-64
Universal Home Remote System.......................2-46
Operation...................................................2-47
V
Vehicle
Control........................................................ 4-5
Damage Warnings........................................... iv
Loading......................................................4-33
Symbols......................................................... iv
Vehicle Data Collection and Event Data
Recorders.................................................... 7-7
Vehicle Identi cation
Number (VIN).............................................5-96
Service Parts Identi cation Label...................5-96
Vehicle Personalization
DIC ...........................................................3-73
Ventilation Adjustment......................................3-28
Visors...........................................................2-28
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