Page 262 of 416
Three important considerations have to do with weight:
the weight of the trailer
the weight of the trailer tongue
and the total weight on your vehicle’s tires.
Weight of the Trailer
How heavy can a trailer safely be?
It should never weigh more than 1,000 lbs (453 kg). But
even that can be too heavy.
It depends on how you plan to use your rig. For
example, speed, altitude, road grades, outside
temperature and how much your vehicle is used to pull
a trailer are all important. It can also depend on any
special equipment that you have on your vehicle,
and the amount of tongue weight the vehicle can carry.
See “Weight of the Trailer Tongue” later in this
section for more information.
Maximum trailer weight is calculated assuming only the
driver is in the tow vehicle and it has all the required
trailering equipment. The weight of additional optional
equipment, passengers and cargo in the tow vehicle
must be subtracted from the maximum trailer weight.When towing a trailer on long uphill grades and the
outside temperature is above 85°F (29°C), reduce your
vehicle speed to 45 mph (72 km/h) to avoid overheating
the engine cooling system.
You can ask your dealer for additional trailering
information or advice, or you can write us at:
Pontiac-GMC Customer Assistance
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
4-42
Page 394 of 416
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Pontiac by dialing: 1-800-833-PONT (7668).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States — Customer Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE (762-3743)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
7-4
Page 401 of 416
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-762-2737, or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
7-11
