2
The BBB will, in most cases, send you a final decision within
forty (40) days (plus 7 if you have not contacted the proper
person from the dealership or Nissan) unless you delay the
process. If you accept the decision, it will be legally binding
on you and Nissan. If you do not accept the decision, it will
not be legally binding on you or Nissan. (However in some
states, if the decision is not accepted, it may be introduced
either by you or by Nissan, as evidence in any potentially
related court action.)
BBB AUTO LINE is an informal dispute settlement mechanism
operated to comply with applicable Federal law and regulations.
In states where BBB AUTO LINE is available, you are required
to use BBB AUTO LINE before exercising rights or seeking
remedies under Title I of the Federal Magnuson-Moss Warranty
Act, 15 U.S.C. §2301, et. seq. If you choose to seek remedies
other than those created by Title I of the Magnuson-Moss
Warranty Act, (for example, under state law), that Federal Act
does not require you to first use BBB AUTO LINE. The program
is still available to you, however, and may be of considerable
assistance. Some states specify that informal dispute settle-
ment mechanisms such as BBB AUTO LINE must be used
before you may use state-operated complaint resolution pro-
cesses, before you may file a lawsuit under state law, and/or
before you may have certain other rights or remedies available
under state law. In accordance with those states' laws, Nissan
requires the prior use of BBB AUTO LINE in good faith before
you resort to such other processes, file a lawsuit, or seek other
remedies provided by state law. Please see the "2006 Nissan
Warranty Information Booklet & 2006 Nissan Owner's Manual"
for additional information.
BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with information
about the availability of BBB AUTO LINE in your state, or
call the BBB AUTO LINE number listed above.
Nissan vehicles less than three years old from date of
original delivery with fewer than 36,000 miles, are eligible
for the BBB AUTO LINE program.
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 191
Gardena, CA 90248
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number (1-
800-NISSAN-1). We will be happy to provide you with
information about BBB AUTO LINE. Or, you may con-
tact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or
three-person panel. The arbitrator(s) will make a deci-
sion after the arbitration hearing.NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete sat-
isfaction with your vehicle and your Nissan dealer are
our primary concerns. Your Nissan dealer is always
available to assist you with all your automobile service
requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If
a problem still exists, contact the dealership’s Con-
sumer Affairs Manager or owner. They are best equipped
to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concern
NISSAN’S CUSTOMER CARE PROGRAM
